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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Ordering any product through this company is very easy and the product arrives very quickly. I only wish the product came exactly the way it is depicted in the picture when ordering. But I can address this with the company directly.
First the website is easy to navigate. Products are top quality and very reasonably priced. Shipments are processed quickly with updated communication.
Fantastic!
Amy Fleming was a great help in finding the items I wanted and found deals that beat the competition. There were several others from your team who answered technical questions for me as well and helped with placing the order when Amy was not available.
The only reason I gave 4 stars instead of 5 is because I haven't received my order yet. Customer service agent Shonda was great! She found the exact information I was looking for that a few other agents could not. Provided all the information is needed to make my decision to purchase the redrock bed rack.
Very easy to install, and works really well. Like it so far. It give to the truck a little plus for a very affordable price. Highly recommend
Good quality, easy to install, instructions were clear and it looks great on the truck and very bright. The foam on the back is much thicker than stock to help seal out water
I ordered 12 tires, subtotal was 2866 paid 3017 after taxes. A couple hours later American trucks made an unauthorized charge for 866 to my card. If the sale couldn't be honored that is fine but call me before charging my card a second time. I called to resolve it and it was not resolved I have to wait for someone else to contact me?
Parts are of good quality however band clamps were too big so once they were compressed all the way it would not secure the new exhaust to the existing. Had to go to my local parts store for separate clamps. Directions for install weren't horrible but could be better. This was not the cheapest option I found for my truck but went with one a little more pricey hoping these things wouldn't happen. To top it off once everything was installed I was not happy with how my truck sounded. Probably going to have to go with a full exhaust system so I guess this was a waste of $200.
Sales team was knowledgeable and professional. Helped with applying my credit towards a different purchase.
I purchased the flashpaq f5 thinking I would be able to take it out of the box and start using it. Boy was I wrong. Once you receive the tuner you have to download a app to a computer to update your new purchase because why would it be updated straight out of the box considering you just spent 500 dollars on it. I myself do not own a computer so after seeing you need to update it before use i messaged one of the techs at American trucks to ask what to do. Chan b told me i would be able to use ut even though i did not have a computer which is incorrect. After a conversation with another tech I was told there was nothing they could do and I would have to call BAMA. I ended up finding a person with a laptop I could use and tried following the instructions but guess what the instructions are outdated and the app ignition they say to download does not exist anymore. Now you have to download download agent or something to that affect. Once I figured out where and how to download that I was able to update the tuner and it worked fine. My opinion spend to money and go to a tuning shop this product is not ready to use striaght out of the box and difficult to figure out how to update considering the instructions are no longer valid. If I could give zero stars I would. I will never buy another product from American trucks. Plus they spam your inbox I get multiple emails daily.
Hello Jacob,
Thank you for sharing your experience, and we're truly sorry to hear about the frustration you encountered with your Flashpaq F5 tuner purchase. We understand how disappointing it can be to receive a product and discover that it requires additional steps before use. Especially when those steps aren't clearly outlined or require equipment you may not have on hand. While the tuner does need an initial update to ensure compatibility with your specific vehicle and the latest firmware, we completely agree that this should be communicated more clearly both on the product page and in the included instructions. We also apologize for the conflicting information you received during your experience with customer service. I'm glad to hear you were eventually able to get the tuner working, but we know it shouldn't have taken that much effort. We appreciate you bringing these issues to light, and we're using your feedback to improve the customer experience going forward.
As for the emails, we understand that too many messages can be overwhelming. You can unsubscribe using the link at the bottom of any email you receive from us.
Again, we're very sorry for the inconvenience and frustration this caused. If there's anything further we can do to make this right, please don't hesitate to reach out!
Thank you,
Allison
Bought a seat cover for my 2013 Silverado 1500 and the color was not close to what I need. Was told it was not returnable.
Awesome quality and fast shipping but hole pattern doesn't match my year vehicle 2024 super duty. No worries I can drill new holes
Hello,
Thank you for sharing your feedback on your recent purchase! I'm so glad you like the quality and the shipping was fast. I commend you on making the modifications to the product so it will fit. If you need anything else please feel free to reach out to customer service.
Thank you,
Allison
Finally got it in. The rubber gromet for the sensor needs the hole a little bigger. The angle on the cold air box was about 3 degrees off, had to really work to get the pipe to slide on. The statement in the directions stated that "it's a tight fit" is a massive understatement! Overall i am pleased with the look, sound and the extra performance! Most of all the $$$$!
Hello,
Thank you for sharing your feedback on the Cold Air Intake that you purchased. I love to hear how pleased you are with the look, sound and overall the performance. We appreciate you taking the time to share your thoughts on your purchase. As always if you need anything please do not hesitate to reach out to customer service.
Thank you,
Allison
Placed order 3 days ago still hasn't shipped i don't know how I could possibly give a review as I haven't even recieved a tracking number
I ordered on the 18th and it is the 22nd and it still hasn't shipped. Website claims it will ship on the 25th. Very slow processing!
Hello John,
I located your order for the Front Stabilizer Bar Link. This item is coming directly from our manufacture to you which unfortunately can have a longer processing time depending on who that supplier is. Please note that the "Get it by date" that is reflecting on your order is between April 22nd-April 25th this date is only an estimate and the item could ship before, during or after this date. We will absolutely email you if the date gets pushed and you can also see updates under your customer portal which is orders. Americantrucks. Com. If you need anything else please feel free to give us a shout.
Thank you,
Allison
My order was canceled because I have a PO box. It did not say that anywhere when I places the order. And what I ordered will fit in a regular sized envelope. If you can't deliver to a PO Box don't allow it to be entered on an order form.
Hello Brian,
I apologize that your order was cancelled due to a PO Box being used as the shipping address. There are 2 policies at play here which is part of the reason your order resulted in getting cancelled. We do not ship to PO Box's which can be found under our FAQ articles on the website. Your payment method that was used is PayPal and unfortunately with PayPal, Apple pay and Affirm we are unable to edit the address or make any modifications to the order. We can only update the address when a credit or debit card is used. I sincerely do apologize for any inconvenience this may have caused you. If there is anything else that we can assist you with please do not hesitate to reach out to us.
Thank you,
Allison
Got the exhaust went to put it on it was easy and to the point. Sounds amazing. Good quality. Easy install.
I bought an armrest for my 2500 Chevy and when it got here the clip was broken. I've spent three days trying to get the pictures of it to upload on your return page. I couldn't make it happen. Frustrating. So I just bought a new clip and I'm out $25.
Thomas G was very helpful and patient with me. I will continue to work with him. I had placed my previous on line, I was happy you guys held on to my information.
American Truck had what I was looking for and with great prices. I will definitely be shopping here in the future. The J&L 3.0 OIL SEPARATOR CATCH CAN IS NEXT. They are also delivering it faster than I thought.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dan,
Sorry I missed you this afternoon I just left you a voicemail offering assistance with your Muffler Delete. I'm sorry to hear that you had to purchase clamps separately due to the original ones not working. I would love to look into this further with you and assist you with resolving this matter. At your earliest convenience please feel free to reach out to me.
Thank you,
Allison