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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I ordered a PPE transmission pan and they sent the wrong one but got the correct one to me fairly quick. They have great products with good prices. Thats what keeps me coming back
Easy to navigate and easily found what I needed. They got options!
Everytime I order something they always deliver beating expectations
Today is the 4/13 the last day your website says I would receive my shocks. The shocks didn't show up, I reached out to one of your techs and was told that I would receive tracking info in 24-48 hrs. So it will be at least a few more days to even get my tracking number. I ordered these on 4/6. It's been 7 days and no tracking number.
I should know better as you guys did this to me when I bought tires from you.
I will not be shopping your site again!
Hello Robert,
Thank you for taking the time to share your feedback with AmericanTrucks. We work hard to have orders shipped to our customers in a timely manner, this was not your experience, and we do apologize for this inconvenience.
We do our best to ship items from our warehouse, but there are times when we need to ask the manufacturer to ship the items, as we are out of stock and this is what occurred with your order. We do work hard to have the up-to-date inventory on our system, so we can make customers aware of correct shipping times, but there are situations when we submit the order with the manufacturer, we are then informed there may be a delay in shipping the item. WE understand this is a frustrating experience and we do apologize for this situation.
In reviewing your order, we do show the rear shocks shipped out on 4/13 and were delivered on 4/17. Due to this delay, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 7/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Always verifies to make sure it fits my truck, love the customer gallery to see how it will look on my truck. Overall great website
Consistently has quality products and ships upon notifications and I personally have never had any issues or products less Than value as described, I will definitely be a reaccuring customer 100 %!
For years i have been shopping with and American muscle and would love to give a shout out to Sam and i always had bonus rebates they even help me to purchase more items. Thanks you all i really appreciate you all and what you all do.
Found everything I needed on the website. Great product pictures and videos available to help me decide which product I wanted.
I have had great experience with American Trucks in the past when I have ordered. The products are always as they are described.
They are very helpful, they would tell you what would work or not work on your vehicle and that is very nice to know.
I paid $135 for "next day" shipping from American Trucks, specifically so I could install a cold air intake on my day off. What I got instead was a perfect example of how not to run a business.
First issue: they didn't even ship it true next day. They used "Next Day Air Saver," which isn't guaranteed until the end of the day. That alone is misleading for what they're charging.
Second—and worse—they sent the completely wrong part. Not even close. Instead of an air intake, I received a long, narrow box clearly labeled for a Mustang convertible top (see photos). This wasn't a small mistake—it was obvious from the second it hit my porch.
Now here's where it really falls apart. I called customer service, and instead of taking full responsibility, they only offered to refund HALF of the $135 shipping fee—even though the error was entirely on their end. After pushing, they agreed to send the correct part next day.
Except they didn't.
I had to call back because I never received tracking, only to be told the replacement was on hold and wouldn't ship until Monday. So now the "next day" order I paid a premium for wouldn't arrive until Tuesday or Wednesday of the following week. At that point, I would have been better off using their free shipping and saving $135.
To top it off, they expected ME to drive 30 miles to a FedEx location on my own time and gas to return THEIR mistake, then wait another 7–10 days after they receive it just to get my money back.
This is not just poor service—it's a complete breakdown of accountability. Charging premium shipping, sending the wrong item, refusing a full refund, delaying the replacement, and then shifting the burden of the return onto the customer is unacceptable.
I cancelled the order entirely. I won't be using this company again, and I would strongly recommend others think twice before trusting them—especially if timing actually matters.
Hello Troy,
Thank you for taking the time to share your feedback with AmericanTrucks. Thank you also for being a member of our Military, Medical and First Responders CashBack Program. We are happy to offer this program to thank our customers, like you, for the service you provide to our country and our communities.
We are sorry to hear that when you received your order, that the wrong item was delivered. We work hard to have orders shipped quickly, and correctly to our customers, this was not your experience, and we apologize for this situation. We do see that you were able to set up the return, and you elected to be refunded for this order. We do ask for 7–10 days, after movement on the return label, to be fully refunded.
We do see that you paid additional money for the shipping, the item shipped the same day and was delivered the following day before 3 PM. We also show that you were fully refunded for the shipping costs for this order. We are reviewing your order and our system, as when we tried to replicate the order to verify the delivery timeframe that you were quoted when you paid for the expiated shipping. When we replicated it, the options available were noted as regular shipping or one day shipping. We were unable to view where it was noted that we would be using UPS one day and not UPS Next Day Saver. If you have a confirmation or screenshot confirming this would ship UPS Next Day with delivery by 12PM, please send a screenshot of this to [email protected] so we can make sure we are providing our customers with the correct timeframe.
Once your account is refunded for this order, you will receive an email confirming the refund was completed.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Easy to navigate website. Variety of products available for my specific vehicle is sufficient. Timely delivery.
American Trucks is the best there is when it comes to parts for your truck. They have a wide selection no matter the area you are trying to address. Options are vast and range from OEM to high end after market. Staff are helpful, reliable, and available. When it comes to online retailers American Trucks sets themselves apart from the rest.
Bad got some one else junk two peaces of a tri fold rusty broken hardware paid to ship it only to told store credit only some kind of open box thing we will see how this goes
Hello Thomas,
Thank you for taking the time to share your feedback with AmericanTrucks. Thank you also for being a member of our Military, Medical and First Responders Cashback Program. We are happy to offer this program to our customers, like you, and thank you for your service to our country and our communities.
We are sorry to hear that the recent Open Box order for the Hard Tri-Fold Tonneau Cover was not what you expected when it was received. We do work hard to confirm that we have the correct information loaded onto our system, with photos showing any defects, but this was not your experience, and we do apologize for this frustration and the inconvenience you experienced.
Due to this situation, we issued a credit to you AmericanTrucks account. This credit can be used on a future order and is valid until 7/31/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Hello people, I went to YouTube and typed in what I needed, found many videos, and this one was great. Explained the product, an easy-to-follow video, and the price was competitive. Thank you...
I have ordered multiple items from American Trucks and have only had 2 issues with over 100 items ordered.
I have recently been ordering performance parts for my 2019 F-150 single cab short bed from American Truck. They are always helpful and good to answer any questions I have.
QR code email to me for the return didn't work. The next QR code also didn't work. A rep sent a return label FedEx printed for me.
Googled, researched, decided on a product, checked out the website, good thorough information, easy check out/purchasing. Expecting shipment in a couple business days. Will buy here again for the next need.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sam,
Thank you for your recent order and for taking a moment to share your feedback with AmericanTrucks.
You are correct, we do offer free 2-3 Day Delivery on most items, see Product Page for details. There may be some items that we cannot ship in this time frame, but it is a goal of ours to ship orders to our customers in a timely manner.
We show that you recently placed an order for the PowerStop Z17 Evolution Plus Clean Ride Ceramic Brake Pads and Rotors on 4/13/2026. After the cutoff for our warehouse on that day. The order shipped on 4/14/2026, and we show the item was delivered within the time frame on 4/16/2026. If you were referring to a different order, please send that order information to Satisfaction@AmericanTrucks, com and we will be happy to review the order and see why there may have been a delay in the delivery.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy