On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I purchased 4 Bilstein Shccks. The put the shock boxes into larger boxes with no packing material. All the shocks arrived busted out of their factory boxes and 2 had the straps undone because of all the moving around loose. I expect better packaging for $400 worth of product.
Streamlined important information about products and pictures.
Went online to order rotors and brake pads for my Ford F-150. Tried to checkout several times but kept getting an error. Called customer service and he helped my right out. I received the parts in 2 days. Now I'm just waiting for the weather to clear.
One part came via freight and arrived the next day. Second part shipped via FedEx and lost or damaged. FedEx cannt verify status. In my experience never ship a hundred pound item via FedEx. They'll have no interest in actually delivering it. So another project that should be done put of indefinitely. FedEx did promise resolution within two weeks. Package was shipped within the state so even more ridiculous.
Hey Brian,
I'm sorry that your Ranch Hand Legend Series Headache Rack with Lights seems to be damaged with FedEx and is currently en route back to us. I understand your concern regarding the shipping of this large item with FedEx. However, FedEx does have a freight option, and that seems to be how this was shipped. I have texted you asking if you would like a refund or a replacement at this point. At your earliest convenience, please let us know so we can proceed.
I have also issued you promotional credit to use towards a future purchase online or over the phone due to this inconvenience. If you need anything else in the meantime, please let us know.
Allison
If you feel your issue has been resolved, we'd be so grateful if you could update your review. Your feedback not only helps us—it also helps other customers! Thank you again for giving us the opportunity to make things right.
Well... I just spent over $3000. In the last few days. Obviously I love your site.
Fast, Affordable, Morimoto is a winner. Will be buying more like I am right now.
Had a great experience using the website to order Bora 2in Wheel Spacers for my 2021 Ram 2500. The website was extremely user friendly, making finding the right fit easy. The installation video and customer pictures were a key selling point. Looking forward to receiving my order and getting them installed. I already know that I will be doing more business with American Trucks.
I have purchased many items from American Trucks and have enjoyed the help and with some of the items to be installed
Always good service, but I hate the return policy. It's not fair to penalize a customer because the part doesn't work out. At least inspect the part before deciding to impose a fee.
Ordered a open box grill for a super duty and they sent window visors for a Ram 1500. The best they will do is a store credit? I want the deal I got on the grill.
Hello Sterling,
I'm sorry you did not receive the Upper Grille Overlay you purchased on open box. I apologize for any inconvenience this has caused you. Our return policy for Open Box is a refund to Store Credit; we do not have a way to replace it since we normally have limited stock in open box. However, I have issued you some promotional credit that you can use in combination with your store credit towards the purchase of a new one. I hope this helps, and if you need anything else, please feel free to reach out to us.
Thank you,
Allison
If you feel your issue has been resolved, we'd be so grateful if you could update your review.
Your feedback not only helps us—it also helps other customers! Thank you again for giving us the opportunity to make things right.
The vinyl stripes i ordered from you looked really nice but started peeling off after about a month.
Hey Doran,
I'm sorry to hear that the vinyl started peeling after only one month of being installed. I have emailed you offering to send you another set at no charge since you are not the only customer who noted this in the reviews on the website. At your earliest convenience, please get back to me and let me know how to proceed.
Thank you,
Allison
I'm glad we were able to get this resolved for you. If you feel the experience has improved, we'd really appreciate it if you considered updating your review to reflect it. Your feedback helps us get better — and helps others too!
I've been eyeing up an exhaust system for my truck for a few years now. Waiting for a good sale to happen. An open box item was available and I jumped on it, saving a good chunk of money. Exhaust shipped and arrived fast. Looking forward to installing it.
Detailed site. I like when customers submit pictures of installed parts
Enjoy the customer photos and installation videos
Website was very easy navigate when adding the truck specs in. It told you if items would work for you or not! Have not received items yet so that will be determined if true!
Ordered fender flairs 2 days ago. Was to get a free gift, flashlight, but said it was out of stock n won't be. Back for 12 weeks. If u didn't have it why did u offer it
Hey Tommy,
Sorry, the flashlight is out of stock. As soon as it comes back in, we will ship it to you, which could be before the 12 weeks, as that is only an estimated date. I know it is too soon for a review, but we would appreciate it if you updated your review once everything is received and installed. This will not only help us but also other customers! We appreciate it!
Allison
Not good my first delivery I got upper control arms there was two holes in the box I'm missing a bolt and a washer that sits on the top of the control arm I will send you pictures
Hello Mike,
I'm sorry that the box arrived with 2 holes in it and your Control Arms where missing 2 pieces. I completely understand your frustration around this. I see that you have spoken to customer service and advised them that one of the control arms were bent as well and they have setup the RMA for you and your replacement was actually released today and is getting ready to ship. Please keep an eye on your email for the new tracking confirmation. We sincerely apologize again for this inconvenience and if you need anything else please do not hesitate to reach out to us.
Thank you,
Allison
I'm glad we were able to get this resolved for you. If you feel the experience has improved, we'd really appreciate it if you considered updating your review to reflect it. Your feedback helps us get better — and helps others too!
Had to call to make sure it fit my truck, also discount for military was taken away and store credit? Come on.
Great company, no complaints they have everything you need. Good prices.
Everything fit perfect and delivery was fast, the catalog had everything I was looking for.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daniel,
I totally agree that these shocks should have been packaged better than just placed in one larger box. I understand your concern regarding this, and I have passed this information along to my fulfillment team, as this is something we are currently looking into and addressing. I apologize again, and due to this inconvenience, I have issued you a promotional credit to use on a future purchase online or over the phone. If you need anything else, please let us know.
Thank you,
Allison
If you feel the experience has improved, we'd really appreciate it if you considered updating your review to reflect it. Your feedback helps us get better — and helps others too!