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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Last ordered rotors and brake pads. Had an issue but they staff corrected, no hassle and I received my order quickly.
Great no issues always fast delivery and have everything I need
Sure, buying on the website is convenient. But, for a newbie like myself, the human customer service was priceless. The knowledgeable rep helped me get what I needed plus some good advice. I would definitely (and until something changes, exclusively) buy all my truck accessories from AT!
Very easy to locate what I wanted to purchase and very easy to checkout.
Product is easy to install, I like the sound but most importantly I like the way the truck feels, it definitely feels a lot lighter than before, the only reason for not giving a 5-star rating is because the latches that holds the intake to the front on the hood won't hold on, neither the ones provided by S&B or the OEM's that were removed, it seems like the end of it is thicker, so I will need to find larger ones for it.
Looking for wind deflectors so I can crack the windows in the Texas heat. Good product, went on easily, right size. Reasonable price AND reasonable shipping
Happy-would buy from them again
Lights came pretty much right away, wire harness came later. When I received both it was discovered they were not compatible, different connections. They were advertised side by side on web site so I thought they were compatible. I went to return both and was charged $20.00 on a $77.00 order. I will not be doing business with this Company again.
My order only took three days to show up and the shocks made my truck ride great.
Ordered running boards shipping dates due 31st July 1/2 the order (brackets) came Aug 2nd still waiting for the running boards
With purchasing my first truck, I knew that appearance was the first step of doing so after finding some LED headlights I was able to install them fast and easy with the lights being great quality.
Great shocks however the website was incorrect on the fitment.
Hey Jayson,
Glad we got a chance to speak this afternoon. Thanks for the additional information; it will really help us determine if we have the fitment incorrect on our website so it doesn't affect any future customers purchasing these and installing them. If you need anything else, please let us know.
Thank you,
Allison. I'm glad we were able to get this resolved for you. If you feel the experience has improved, we'd really appreciate it if you considered updating your review to reflect it. Your feedback helps us get better — and helps others too!
I was doing a suspension job and noticed I needed a new brake caliper. And so I'll order something online from American trucks. The only time I could stop by was on a Sunday afternoon. I'll be darn if they weren't there to help me load it into the back of my truck so I can get going down the road again. Thank you so much American trucks!
Parts were great quality at a great price and shipping was fast. All parts to do brake job were included.
Great experience and the covers fit nicely. They arrived early and I am very satisfied with the installation!
Everytime I've ordered something it has been fast and smooth shipping
Dylan B was very knowledgeable about the product I was thinking of getting. I have always had a great experience when dealing with your company American Trucks. Again thank you for your help Dylan B
Always get great service and pricing when looking for item for my 2016 Ford F-150Tonka Truck. Good selection of parts and aftermarket items.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brent,
I'm sorry that your running boards seemed to have taken a very long time to arrive. I checked the tracking, and for some reason, FedEx had a few issues in transit with these running boards. I'm glad to see that they were finally delivered today so you can complete the installation! I did issue you promotional credit due to the inconvenience and delay of the order. You can use it on a future purchase online or over the phone. If you wouldn't mind updating your review rating after installation, it would help our customers and us gain a full understanding of your experience. We very much appreciate it!
Allison