On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Cover is very nice. Easy install. Confused why a product from American Trucks has Realtruck logo on it. I would NEVER buy from Realtrucks.?
I ordered the reverse light LEDS by Oracle and they are alot brighter than stocks, I had been to 4 auto parts stores and couldn't find what I was looking for but AMERICAN TRUCKS CAME IN CLUTCH!
The u-bolts in the kit are the same length as the stock ones. Also the stock u-bolts are rounded and the ones in the kit are square.
Ordering was easy and shipping was fast, product is as ordered
Fast service availability of product quick shipping everything was good
I spoke with Mike, I believe, several months ago and he was able to give me some guidance on some parts for my truck. While I didn't end up needing the parts, I was able to make the purchase this time. Arrived on time. I can't wait to get them on the truck. Thank you for all your efforts.
Have not received my orde USPS does not show me where my package is. It showed it was to be her on the 11th!
Hey Brandon,
Sorry for the delay, but I'm happy to report that the item arrived to you on 8/14. I apologize if USPS tracking was not reflecting updates as it should; they sometimes don't scan until it arrives at the hubs. If you need anything else in the meantime, please feel free to reach out to us.
Thank you,
Allison
I work for an HVAC company and we received a 2025 F 150 recently. Long story short... I was not there to receive the truck when it was dropped off at our shop. After getting it wrapped I noticed the third brake light housing was cracked and since we did not catch it in time, they told me it was not there problem anymore and I was going to have to fix it myself. (I made sure the wrap company did not do it as well.) I recently put some Morimoto fog lights in my personal Tundra and I love them. When I searched for a factory replacement it was around $500 for a halogen third brake light. But you guys had the Morimoto for around $250 so naturally I went with that. The light looks amazing and the LED's are just a way better light source in my opinion. The light showed up within a few days of me ordering it and the truck is looking better than it did from the factory. Took me 5 mins to install. Took original off, put the gasket on, connected the new wiring harness and then screwed the new light in. I will say the factory light has 4 screws holding it in but the new light only takes 2 screws. But the supplied gasket makes sure it will not have a leak into the cab. My warehouse guys were giving me a hard time because I wanted everyone to see how cool this light was. Great product and 10 out of 10 would recommend.
Had issues checking out online due to my location (shipping issues). Called in for assistance and two minutes later, problem was resolved, quote issued, paid for, and order confirmed via email. Excellent service!
EASY TO USE! GREAT PRODUCTS FROM A TRUSTED SELLER. THIS IS MY SECOND PURCHASE FROM AMERICAN TRUCKS, AND I WILL BE ORDERING MORE WHEN MY PRODUCTS RETURN TO STOCK.
Fast and organized the way i like it, haven't received the product but the way they conducted business it was a breeze
Super easy website to navigate finding running boards for my new Ram 2500. Super fast delivery. Super easy installation and oh, by-the-way, they look great and seem to be really well made!
So far not great. Time of delivery keeps pushing out. Still don't have part.
Hello Shawn,
I located your order for the JMS Mass Air Meter Wiring Pigtail and see that it shipped on 8/12/2025 and is due for delivery today. I'm sorry if the delivery date kept getting pushed for some reason; this was a direct ship, meaning it came directly from the supplier to you, which could have delayed the shipping somewhat. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
Third time ordering from the company and every experience has been flawless. Will be my go to online business for everything to do with my truck.
Purchased the Auto VentShade (AVS) Aeroskin Hood Protector in Matte for my 2015 Ford F150. In photo on website and customer provided photos shows it's an AVS product, I received a Husky Aeroskin Hood Protector. Not very happy!
Hey Sean,
I'm sorry if you received a Husky Liner hood protector instead of what you thought you were getting. This is actually who supplies them to us, so I cannot speak to what the customer photos are showing on the website. I see you spoke to customer service and set up a return, but it looks like the return did not go through, as if you canceled it. If that is a mistake, please make sure you go through the return portal to set one up or contact customer service. I have issued you a promotional credit due to the inconvenience, and if you need anything else, please let us know.
Thank you,
Allison
Good sake price on a cover I wanted. Placing order was really easy.
Website experience was smooth. No issues with ordering part. Have not received part as of this review therefore a incomplete review. Order # 32-******* Ordered On: Aug 10 2025 1:12PM. It has not been 48 hours and I did not expect the part yet so all is good so far.
Ordering thru website was very fast, & easy. Package arrived on time, with no shipping damage, & exactly as described. Installation was fast & easy. Product looks great. Thx... Brian K.
I ordered a Headache Rack yesterday, and did not notice the fact that it requires an installation kit. Yes, it is lucky that I caught the mistake just one day later, and order the part to complete the installation, but it's also doubled the cost. Not real happy.
Hey Peter,
I'm glad you noticed that you need to purchase an additional installation kit for this. I apologize if anything was misleading at the time of purchase or unclear regarding the need for this installation kit to make the Headache Rack work. I have issued you some promotional credit to use on a future purchase, either online or over the phone. In the meantime, if there is anything else we can assist you with, please feel free to let us know.
Thank you,
Allison
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brian,
I'm sorry if the U-Bolts you received are not the correct ones or if there has been a misinterpretation of how they work. I encourage you to reach out to our customer service so we can consult with our Tech team to determine if there is a way to resolve this. If you prefer to continue with your return processing, that is fine as well. I see we are waiting for photos to be uploaded; please keep in mind that this needs to be done within 10 days from the request for the return, or your return will automatically be canceled. If you need anything else, please feel free to reach out to us.
Thank you,
Allison