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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Thanks for the expert advice on my recent order. Needed new suspension parts and got a quote in my budget.
This company ROCKS! Has all the good gear... killer deals... great service... good job guys
Order the whole set of Ford F3 5008 cut out fender flares three times I got the fender flares for a 2019 Toyota Tacoma and eventually I had to just order them somewhere else.
You suck. I ordered a grill. You took the money out of my acct Now your saying don't have an order with you. You suck. My order number is gone. I got 1 piece of email saying it was on back order. You suck
Hello Lois,
I'm sorry that your Diamond Mesh Style Upper Replacement Grille is out of stock. I assure you that we did not remove any funds for this product, as we do not charge until it actually ships from our in-house warehouse. There was an authorization charge placed on the funds, but normally that falls off within 3 business days, depending on your bank. I apologize again, and if there is anything else we can assist you with, please feel free to reach out to us.
Thank you,
Allison
Excellent help, made this transaction quickly and correct 👍
I always find something on this website that i do not need, but i want it, so i got it.
I ordered a catalytic converter for my ford. The flange that mounts to the exhaust manifold did not fit. However, American Trucks made it easy to return. No hastles so far. Haven't received the credit yet. (Don't think y'all received the return yet)
Ordered several different times different items all good quality and on time
ROB H went out of his way to help me had vass knowledge of the product very good experience and will definitely do more business with American Trucks based on my experience thanks we need more like him helping us
Was told "open box" item was like new, never installed and all parts included. Well it was installed, missing parts and instructions.
Hello Joe,
I apologize if the open box purchase for the hood protector was not what you were expecting. I see that online it was advertised as Used: Very Good, previously installed, and no hardware was included, so I'm sorry if something was misleading or if you were told something else. We do allow returns for open box products within 30 days from the purchase date. Unfortunately, we have no way to provide you with missing hardware or installation since open box items are limited stock and sold "As Is." However, I have issued you promotional credit to use towards another order online or over the phone. If you need additional assistance, please chat or call us at your earliest convenience.
Allison
Very helpful to get the right product and have it shipped out fast
The spam emails is nuts and uncalled for Also I get sent parts that were matched to my truck but dont fit.
Hello Russell,
I'm sorry for the spam emails; you can unsubscribe from them at the bottom of any email. We have a customer portal at orders.americantrucks.com where you can find tracking information, estimated ship dates, and much more. Regarding the item, it has 4 bolts compared to your original that had 3. We advertise and show that this fits 2016-2018 Silverado 1500 models. I see in the customer photos that some have a 2016 model and one has a 2018 model, and they both fit. Therefore, I cannot confirm if you have something else going on, but I did submit a product data ticket to have the fitment reviewed. In the meantime, if you need anything else, please let us know.
Thank you,
Allison
Had multiple questions about online purchase on specific item and was very impressed with customer service and support. Great job 👏
Comfortable business experience. The only thing is the somewhat expensive shipping.
I wanted to order a set of fender flares, I just wasn't sure which ones would be my best option.
Chance pointed me in the right direction.
Amy knows her job! In a few moments she was able to get the correct part identified with photos to show details that were not available on Amazon. Two times Amazon sent the wrong parts. I ordered on Sunday and the parts will be here Wednesday. Vey pleased and confident that I will get the right parts.
I do a lot of research before i buy and they have great descriptions. If you have any question all you have to do is ask.
About to drop kit and exhaust parts for truck. Parts come at a practical time and a good price.
This is my second online order. What I like is all the information for my truck is here. All parts, reviews, and options. I did Google some definitions and versions of options being offered but the bottom line is a one stop shop website for my truck.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Devin,
Thank you for taking my call. I'm glad we discussed this, and I'm happy to hear it was resolved. We found the issue to prevent other customers from experiencing this. If you need anything else in the future, please feel free to reach out to us!
Allison