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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I love American Trucks. They have great service. Their inventory is amazing not to mention shipping time always seems faster than than the ship time stays by a day or 2.
On website couldn't figure out what to order to mount axes or shovels can't find half the stuff you show in the pictures to order and come on $45 for a hammer holder
Part easy to find and it had a 10% off coupon so any discount helps evan though it had a reduced price from list
Really love this website the figment check is always spot on but I don't like having to email my vin and mileage after ordering would love for this to be fixed but still my favorite site.
Had exactly what I needed for years of my truck, came quickly and no damage.
Very quick and easy, especially if you don't have all the funds right away and awesome fast delivery.
Ordered breaks and rotors for the wife's vehicle. They had exactly what I was looking for and it came in under a week. Such an easy experience I ordered everything for my truck!
Very helpful, i had a problem with some headlights which they solved for me
I returned a item and wanted a refund but got a replacement, I called and was greeted by wonderful and nice folks ready to help me and they got it all figured out for me, I would recommend a raise for them if I could
Thanks for the expert advice on my recent order. Needed new suspension parts and got a quote in my budget.
This company ROCKS! Has all the good gear... killer deals... great service... good job guys
Order the whole set of Ford F3 5008 cut out fender flares three times I got the fender flares for a 2019 Toyota Tacoma and eventually I had to just order them somewhere else.
Hey Devin,
Thank you for taking my call. I'm glad we discussed this, and I'm happy to hear it was resolved. We found the issue to prevent other customers from experiencing this. If you need anything else in the future, please feel free to reach out to us!
Allison
You suck. I ordered a grill. You took the money out of my acct Now your saying don't have an order with you. You suck. My order number is gone. I got 1 piece of email saying it was on back order. You suck
Hello Lois,
I'm sorry that your Diamond Mesh Style Upper Replacement Grille is out of stock. I assure you that we did not remove any funds for this product, as we do not charge until it actually ships from our in-house warehouse. There was an authorization charge placed on the funds, but normally that falls off within 3 business days, depending on your bank. I apologize again, and if there is anything else we can assist you with, please feel free to reach out to us.
Thank you,
Allison
Excellent help, made this transaction quickly and correct 👍
I always find something on this website that i do not need, but i want it, so i got it.
I ordered a catalytic converter for my ford. The flange that mounts to the exhaust manifold did not fit. However, American Trucks made it easy to return. No hastles so far. Haven't received the credit yet. (Don't think y'all received the return yet)
Ordered several different times different items all good quality and on time
ROB H went out of his way to help me had vass knowledge of the product very good experience and will definitely do more business with American Trucks based on my experience thanks we need more like him helping us
Was told "open box" item was like new, never installed and all parts included. Well it was installed, missing parts and instructions.
Hello Joe,
I apologize if the open box purchase for the hood protector was not what you were expecting. I see that online it was advertised as Used: Very Good, previously installed, and no hardware was included, so I'm sorry if something was misleading or if you were told something else. We do allow returns for open box products within 30 days from the purchase date. Unfortunately, we have no way to provide you with missing hardware or installation since open box items are limited stock and sold "As Is." However, I have issued you promotional credit to use towards another order online or over the phone. If you need additional assistance, please chat or call us at your earliest convenience.
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark,
Thank you for contacting us!
Our Sales Techs are best equipped to answer your questions or help you locate parts online. Our team has years of knowledge and experience and is ready to assist you with any inquiries. They can be reached by phone or Live Chat seven days a week! Their hours are Monday - Friday from 8:30 AM to 11:00 PM EST and Saturday & Sunday from 8:30 AM to 9:00 PM EST. If you encounter any difficulties finding products in the future, please make sure to give them a call.
Thank you,
Allison