Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of American Trucks

American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
How would you rate American Trucks?
grey stargrey stargrey stargrey stargrey star

American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
361
This company responds to reviews on average within 6 days

Instant Feedback

46,845 reviews

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
Follow Salim Z.
Unfollow Salim Z.
Share Review
Report Review

Just a little disappointed
July 24, 2022

I received the order quick, but when My husband opened it for Father's Day we noticed it was used. I reached out to customer and they got back to me quickly. They gave me a few options. The option I went with was a store (site) credit along with keeping the used item. We are still waiting on the credit.

Date of experience: June 24, 2022
Support R. — American Trucks Rep
over a year old

I'm so sorry to hear about your experience!
I have attempted to reach out to you via phone and email.
Please contact me if you would like to discuss your feedback.
I hope to hear from you soon!

Amy
Ext 257

Michigan
1 review
0 helpful votes
Follow Nicole G.
Unfollow Nicole G.
Share Review
Report Review

Quick service
June 24, 2022

Received our items quickly and with no issue. Install was also quick and easy!

Date of experience: June 24, 2022
Support R. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

New Jersey
1 review
0 helpful votes
Follow Eric V.
Unfollow Eric V.
Share Review
Report Review

Fast Shipping
June 24, 2022

Ordered on Thursday, got it on a Sunday. Quick delivery.

Date of experience: June 24, 2022
Minnesota
1 review
0 helpful votes
Follow Chad I.
Unfollow Chad I.
Share Review
Report Review

Good
June 24, 2022

Quick and easy with good prices. Items were shipped and received very quickly.

Date of experience: June 24, 2022
Texas
1 review
0 helpful votes
Follow Robert B.
Unfollow Robert B.
Share Review
Report Review

Grille lights
July 24, 2022

One of the lights on the grille does not work. The grille fits perfectly.

Date of experience: June 24, 2022
Support R. — American Trucks Rep
over a year old

I'm so sorry to hear about your experience!
I have attempted to reach out to you via phone and email.
Please contact me if you would like to discuss your feedback.
I hope to hear from you soon!

Amy
Ext 257

Colorado
1 review
0 helpful votes
Follow Barry P.
Unfollow Barry P.
Share Review
Report Review

Accessories!
June 24, 2022

Have a 2022 Ford Ranger XLT FX4 and bought floor mats and a console insert. I live in CO and everything arrived in 3 days. Perfect, and already eyeballing some other upgrades!

Date of experience: June 24, 2022
Texas
1 review
0 helpful votes
Follow Armando G.
Unfollow Armando G.
Share Review
Report Review

Sent damaged exhaust
July 24, 2022

Box was damaged and missing instructions, you're custom service made up for the horrible experience and refunded me a small portion of the money spent. You should praise them because they allowed me to return to buy another item the following day if it wasn't for them I would have never ordered from you're company again they apologized for someone accidentally sending me a return which is no excuse to ever have someone accidentally do that. So you can look into the people shipping your items and tell them if someone is buying an exhaust full price don't send them an open box exhaust and expect things to go well it was very frustrating and a huge inconvenience to try to return such a big item as an exhaust so I'm discussed all the options with customer service and they helped me as much as they could. Nobody spending over $300 on an item wants it damaged.

Date of experience: June 23, 2022
Support R. — American Trucks Rep
over a year old

I'm so sorry to hear about your experience!
I have attempted to reach out to you via phone and email.
Please contact me if you would like to discuss your feedback.
I hope to hear from you soon!

Amy
Ext 257

South Carolina
2 reviews
0 helpful votes
Follow David M.
Unfollow David M.
Share Review
Report Review

A new look
June 23, 2022

My new chrome fender trim gives my truck a new and classy look. I took my tires off to help make the installation easier. They were priced reasonably and are top notch polished stainless steel. Thanks American Truck!

Date of experience: June 23, 2022
Massachusetts
1 review
0 helpful votes
Follow Robert Q.
Unfollow Robert Q.
Share Review
Report Review

Exhaust and performance chip
June 23, 2022

I am very happy with your guys service thank you. Was a very easy website to use and buy off of.

Date of experience: June 23, 2022
South Dakota
1 review
0 helpful votes
Follow Joe S.
Unfollow Joe S.
Share Review
Report Review

Never again..
July 23, 2022

I Have made 2 perches with American Truck.
Both were bad experience.
The 1st order I call after 3 weeks of not receiving a tracking number. They showed in-stock. So the 2nd time I called to verify that they Had 4-18x9 Bronze Icon HD with a bolt pattern 8x170. They verify that they did. I need them delivered in 7 days. They said not a problem. After 4 days I call to request a tracking number and status of my wheels. They replied you should have them in 3 weeks. WT. Ask to speak to the supervisor. I Got George. The Big deal.
NO HELP... DON'T waist your time.!
Because they lied to me it costs me over $400 to express shipping for another Shop.
Poor customer service. 2 times in a row.
We were leaving for a few days for Baja California Mexico and they were essential for the trip..

Date of experience: June 23, 2022
Support R. — American Trucks Rep
over a year old

I'm so sorry to hear about your experience!

So that I can help, please reach out to me directly at EXT 257

I hope to hear from you soon.

Amy

California
1 review
0 helpful votes
Follow Keith X.
Unfollow Keith X.
Share Review
Report Review

Misleading open box product
July 23, 2022

I bought an open box product that stated it had minimal damage. Turns out to be severe damage. Oh well.

Date of experience: June 23, 2022
Support R. — American Trucks Rep
over a year old

I'm so sorry to hear about your experience!
I have attempted to reach out to you via phone and email.
Please contact me if you would like to discuss your feedback.
I hope to hear from you soon!

Amy
Ext 257

Georgia
1 review
0 helpful votes
Follow Kenneth E.
Unfollow Kenneth E.
Share Review
Report Review

Great
June 23, 2022

Excellent service and part was correct and delivered on time. Will likely order from AT again and will refer a friend

Date of experience: June 23, 2022
North Carolina
1 review
0 helpful votes
Follow Eddie U.
Unfollow Eddie U.
Share Review
Report Review

Very very satisfied and very organized to order parts

Date of experience: June 22, 2022
Texas
1 review
0 helpful votes
Follow Rosanne B.
Unfollow Rosanne B.
Share Review
Report Review

Everything was easy to install, even my husband was able to do it without my help. He says he feels a difference. Item arrived within 2 days (in TX).

Date of experience: June 22, 2022
New Mexico
1 review
0 helpful votes
Follow Juan S.
Unfollow Juan S.
Share Review
Report Review

1st time buyer
June 22, 2022

Great experience, best service I've had online in a while.

Date of experience: June 21, 2022
New Hampshire
1 review
0 helpful votes
Follow Mickie C.
Unfollow Mickie C.
Share Review
Report Review

$#*!ing amazing
June 22, 2022

By all my truck stuff off there love it so much trucks look sicker ever since

Date of experience: June 21, 2022
New York
1 review
0 helpful votes
Follow Jill X.
Unfollow Jill X.
Share Review
Report Review

Love the grill
June 22, 2022

Very easy to order and alot of inventory. W.as alot of choices to choose from. I am impressed with the quality of the front grill for my 2019 fordf150.

Date of experience: June 21, 2022
California
2 reviews
0 helpful votes
Follow GEORGE B.
Unfollow GEORGE B.
Share Review
Report Review

Screw anchors may not work
July 22, 2022

I purchased the Bugflector 2 shield for my 2021 Chevrolet Silverado LST 4 wheel drive because it was a bolt on and not stick on shield. It is partially secured by 4 plastic plugs that are inserted in existing holes in the hood lip. The plugs are some what analogous to dry wall anchors except that they are threaded to accept a small screw. I fund it impossible to get the small screw to expand the anchor because of the amount of material the screw had to go through. As a solution I used a 3/16 X 1/2 pop rivet. This resulted in a very clean and firm installation. I like the shield and give it 3 stars only because of the installation issue.

Date of experience: June 21, 2022
Support R. — American Trucks Rep
over a year old

I'm so sorry to hear about your experience!

I have tried to reach out to you so that I can help.
Please contact me if you would like to discuss.
I hope to hear from you soon.

Amy
Ext 257

New Jersey
1 review
0 helpful votes
Follow Hunter M.
Unfollow Hunter M.
Share Review
Report Review

Easy to install on ground
June 21, 2022

Took 30 mins to remove and install went together like a glove

Date of experience: June 21, 2022
Idaho
1 review
0 helpful votes
Follow Darin X.
Unfollow Darin X.
Share Review
Report Review

Great
June 21, 2022

Order arrived as expected. Customer service was helpful.

Date of experience: June 21, 2022