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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Found a great price with an open box item was able to get Military discount, lots of choices for what I was shopping for
So far everything I have needed in one place at fair prices. Shipping has been good also.
American Trucks made placing an online order very easy. The recommended parts for my specific truck were helpful in deciding what to purchase and things to keep in mind for the future. My order shipped quickly with some parts arriving just a couple days after ordering which was not anticipated.
Easy to install. Really makes the front end look more aggressive! I love that they came with the adapters already installed on the unit.
Order got here way faster then expected. I expected it to arrive on wednsday but it ended up arriving at my house on friday. Thank you
First time ordering from this company received my order in 28 hours to my door step after placing the order
I have bought numerous different parts from AT and have never had a bad experience with them. The staff is very knowledgeable and friendly, prices are fair and delivery is always on time.
Terrible just terrible. I had bought some lug nuts (dometop wheel lug nuts; m14x2.0; set of 10) now i put 2 orders in for the set of 10 making it 20 lug nuts in total i should have gotten (keep in mind i spent just about 100 bucks on these lug nuts) and when i got my package there was ONLY 2 SINGLE LUG NUTS, i practically just paid 100 bucks for 2 lug nuts. I would like my other 18 lug nuts please.
Now unfortunately i dont have my order number with me so i will be leaving my phone number in the order number spot for yall to reach out to me about this. And keep in mind i payed an extra $10 for overnight shipping.
I am beyond furious about this.
Brandon H is the best! Great customer service! Excellent attention to detail very seasoned professional. He is an asset to your company and needs a raise or promotion heck both!
So far I've liked shopping with AT. Good products and fast shipping. Also like how they keep my truck profile on the fly
Order placed August 22-23 still haven't received it. Should just refund my money
I love American Trucks. They have great service. Their inventory is amazing not to mention shipping time always seems faster than than the ship time stays by a day or 2.
On website couldn't figure out what to order to mount axes or shovels can't find half the stuff you show in the pictures to order and come on $45 for a hammer holder
Hello Mark,
Thank you for contacting us!
Our Sales Techs are best equipped to answer your questions or help you locate parts online. Our team has years of knowledge and experience and is ready to assist you with any inquiries. They can be reached by phone or Live Chat seven days a week! Their hours are Monday - Friday from 8:30 AM to 11:00 PM EST and Saturday & Sunday from 8:30 AM to 9:00 PM EST. If you encounter any difficulties finding products in the future, please make sure to give them a call.
Thank you,
Allison
Part easy to find and it had a 10% off coupon so any discount helps evan though it had a reduced price from list
Really love this website the figment check is always spot on but I don't like having to email my vin and mileage after ordering would love for this to be fixed but still my favorite site.
Had exactly what I needed for years of my truck, came quickly and no damage.
Very quick and easy, especially if you don't have all the funds right away and awesome fast delivery.
Ordered breaks and rotors for the wife's vehicle. They had exactly what I was looking for and it came in under a week. Such an easy experience I ordered everything for my truck!
Very helpful, i had a problem with some headlights which they solved for me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
I'm so sorry you were shorted with your order for a set of 10 lug nuts X2. I see you have spoken to customer service; we have set up the RMA for you and arranged for a FedEx pickup for the return of the 2 lug nuts you received. I went ahead and released the replacement since the return pickup was scheduled for yesterday, 8/25. If you run into any more issues with this, please do not hesitate to reach out to us again, and I can assure you we will get you taken care of quickly and efficiently.
Allison