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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Todd helped me to find a needle in a haystack. Trying to find the correct mirror for my truck.
I had already bought the wrong mirror from another vendor and though I returned it, I have no guarantee that they will credit my money back.
Todd assured me that they would make it right, if this mirror didn't fit or work.
Mirror had easy to follow instructions for an extra step added to pieces updating both mirrors. I will be ordering more parts as needed from AT.
Thank you
Order two products ordered them during the weekend. Sunday evening got notified by FedEx that they have the packages and they're on their way and delivery date has already been set faster than I expected. Amazing. They will get all my business.
Product was not packaged properly at all. All of the four products I ordered were heavily damaged. They also use FedEx which essentially guarantees damage. I will not buy product from this company again.
I've ordered parts from AT a few times and haven't had any issues at all. The parts are in good condition when they arrive and they're on time. Thanks!
Great products, lowest prices and quick shipping. If they say they have it in stock, then they do, unlike some other major online stores
I have purchased the front headlight assy, and fog lights. The sales person for the fog lights was very helpful. The headlight assemblys were great and easy to intall.
I understood the parts were used and "Like New" with minor wear and tear. This was not the problem.
My issue was the broken clips and wire plugs that was not disclosed for purchase.
Hey Shane,
I'm sorry that the open box item arrived with broken clips and wire plugs. I understand from your comment that it was not advertised that these items may be broken. I reviewed the open box photos and your return photos and have passed this information along to be verified. If they were, in fact, broken prior to shipping, you are exactly correct that this should have been disclosed in the listing. We want to provide as much information as possible regarding open box items so our customers understand exactly what they are getting when ordering. I apologize for any inconvenience, and if there is anything else we can assist you with, please let us know.
Allison
They sold me a part that was out-of-stock and then asked me how I liked it? First send me the part, then ask.
Hi Don,
I'm sorry for the marketing emails asking for reviews for an order that you haven't received yet. I completely understand your frustration. I located your order for the Putco Stainless Steel Fender Trim, and I found the estimated delivery date to be between 9/4 and 9/11. Please know that this is an estimated delivery date, and the order could ship before, during, or after this date. If, for some reason, you do not see tracking by the 11th, please reach out to us, and we can request updated information from the supplier. I apologize for any inconvenience this has caused you.
Thank you,
Allison
They seem to have everything, and have the knowledge and expertise on how to find it and how to install it. Very highly recommended!
It was very easy to Order thur online one of the best experiences I have ever had super easy to navigate and if you have any questions about parts that you don't know they have live chat or with sales tech super helpful
I have ordered from American Trucks on several different occasions and they have never let me down! Their website is extremely easy to navigate and the ease in ordering is phenomenal! Keep up the great work guys!
I ordered the under seat storage for my Ram Big Horn. Fit perfectly and was easy to install.
The mirrors gave my truck a manly look and improved my rear vision greatly.
Quick shipping and friendly service. American Trucks stands behind veterans and their products when it comes to warranty.
Ive ordered a few times from American Trucks and have always had great experiences.
Found a great price with an open box item was able to get Military discount, lots of choices for what I was shopping for
So far everything I have needed in one place at fair prices. Shipping has been good also.
American Trucks made placing an online order very easy. The recommended parts for my specific truck were helpful in deciding what to purchase and things to keep in mind for the future. My order shipped quickly with some parts arriving just a couple days after ordering which was not anticipated.
Easy to install. Really makes the front end look more aggressive! I love that they came with the adapters already installed on the unit.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Michael,
I'm sorry that your wheels arrived damaged by FedEx. I reviewed the photos you sent our tech team when your return was under review, and I saw from the photos that the boxes were pretty well beat up. I totally understand your frustration and lack of confidence in continuing to shop with us. I want to reassure you that although we cannot control the carrier when the item is in transit, we can take your feedback and pass it along to hopefully prevent this from happening again, as well as create a great customer experience when something does go wrong. I have issued you additional Store Credit to use towards a future purchase with us online or over the phone. Also, store credit does not expire, so you have plenty of time to use it. I apologize again, and if there is anything else we can assist you with, please let us know!
Allison