Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My running board's look good! Thanks for the discounts it's easy to get hooked.
Look really nice! I'll put them later. Got a stainless steel lower grill insert. Looks great! Fast service
Great service and everything is easy to install. Looks nice and professional
They have so many parts and add ONS it's great, I started out just looking for rocker covers but added a couple more items.
Easy install, look great
Will shop with you again.
Ordered an AEM air filter and K&N cabin air filter for my RAM after shopping around and American trucks had the best price and extremely fast shipping! Very pleased.
I purchased this item however I had one problem with the rubber trim that goes between the cover it was short by 6 inches.
Was told 3-10 days for shipping and it arrived at day 3. Previous services had a part missing from the manufacturer and called for the missing part and American trucks received the missing part within 48 hours for no charge
Easy to order. Arrived quickly. Clean lines. Solid and easy to install. Happy with the look and the assistance these running boards provide.
Speedy delivery on time great product absolutely happy with it
Awesome experience the process was smooth and easy and I love the product everything was amazing
I've always had good luck buying from AT and this time (so far) has been no exception. Easy checkout and fast shipping. I look forward to installing my new parts on my F-150 soon.
Finding the parts needed or the parts I want but can't afford was simple. The build your truck so you can look at it before purchasing is something all internet suppliers should do.
Excellent shopping experience from start to finish.
Site was easy to navigate and use. Side steps are better then I anticipated!
PArt ordered online. Got tracking details. It arrived. Super smashing lovely.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.


I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257