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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I am totally shocked at how quickly American Trucks and FedEx completed my purchase and shipment transaction. I ordered a Weathertech Stone and Bug Deflector and only two days later I had my hood up installing it. I am very pleased with American Trucks and will purchase from them again.
Love using American trucks. A lot of information to help with installs as well.
Good 50 charters is more than people want to type change your website to something more simple for reviews people only want to type if $#*! went wrong if it went right going to give you 5 stars and move on
Your delivery was efficient and we had no problems.
Easy to install and looks great for the best price.
I got three of my socks in a box minus one then one came in five days later I wish they would have came on in the same time
I ordered a mass air flow sensor and it came completely smashed out of the box and it looked like someone ran it over
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Amy
Ext 257
Good... Good quality, easy installation... relatively. Your instructions did not affirm it was for a 2021 Ram, but everything seemed to fit properly... If not... Lawyer Daggett will be in touch.
I chatted with an agent who I had asked about a discount code I had put in. He explained to me it would be on my next order, but he would see what he could do. He came back with a discount that was the same price as what I had already had in my basket. And then argued that he was saving me money because I couldn't get the wheels for what I told him I could get them for. There is too much junk email that comes after you place an order as well. I don't remember opting in for those, or given the option to opt out. I hope the wheels are good, so I can fix my clients truck. Overall the site and navigation is confusing and a jumbled mess. Simplify it, and people will come, you have some great looking products.
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Amy
Ext 257
I like the layout for the rims selections. Showing stance, and tire size recommendations made it really easy to select the rims I wanted. I don't see that on other sites. Big selection of everything for my truck. Shipping was faster than I expected. Rims look real nice on my truck.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257