On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Order arrived in a timely manner fit correctly and the spray coverage is absolutely great The install was approximately a 3 to 5 out of 10 not very difficult would order again other companies looked a lot cheaper but the price was fine
Swapped out a cheaper aftermarket light for some Morimoto XBs on my F150. Yes these are pricey, but you get what you pay for. Everything is plug and play. Took maybe an hour, and that's taking your time. Makes my 2010 truck look 10 years newer!
During online chat my questions were answered, that was great. The person then offered a discount, GREAT. When I asked how to take advantage of that I did not get a response. I entered another coupon code and placed the order. Later I discovered that the tech I was chatting with emailed a quote with the discount that he offered. I contacted him and was told he could not delete the code I entered and apply the discount he offered, that's disappointing.
Thank you for speaking with me, if you need anything else please let me know.
Amy
Ext 257
Nothing but good. Parts have exceptional information on the web site. All my orders have come in a timely manner. Have had no issues with fit or finish. Keep up the good work
Very easy process, fast shipping, would recommend to everyone
Right parts, very fast shipping. I have made multiple orders and same service every time! Will continue to use American Trucks for all my truck needs!
Ordered 3 parts for my Chevy Silverado. Ordered them on a Sunday afternoon and they were all delivered by that Tuesday. Fast shipping and all came in great condition!
Ordered an item with free 3 day shipping and it actually arrived even a day early. Packaged up nicely, opened the box and it went right on the truck. Looking forward to more upgrades with AT.
Shopping on the AT site is quick, easy to navigate, and the items are described very well.
A+++++++++++++++++++++++++++++++++++++++++++++++++++
Thank you for leaving feedback!
If you could like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257
Box was a lil damaged…could have been handled a lot better
Thank you for sharing your feedback!
If you would like to discuss your review, please reach out.
I hope to hear from you soon!
Amy
Ext 257
So far so good on the products i have ordered from AT. Everything showed up together with no issues. Now for the installs
Chose one day shipping and it showed up 3 business days later
Thank you for speaking with me.
If you need anything else please reach out!
Thanks again.
Amy
EXT 257
My Nerf side steps were properly packaged, shipped, and delivered in record time. Not to mention that they arrived in perfect condition. American Trucks website was as smooth as can be. Highly recommend!
Was truly pleased with the outcome of my transaction. After speaking with a customer Representative she was able to take care of me quickly and inefficiently not only did they replace the item buthe item but didn't require me to send back the one that I had sent pictures of with the damages on it, I was also impressed in hawkwick my Replacement Had arrived Anybody looking for a company that not only can sell you a product specific for your vehicle is one thing. But when they will standby there products makes a world of difference. Truly appreciate there service. Frank
The fender flares look really good so I can't wait to put them on
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback!
If you would like to discuss your review, please reach out.
I hope to hear from you soon!
Amy
Ext 257