Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of American Trucks

American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
How would you rate American Trucks?
grey stargrey stargrey stargrey stargrey star

American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
361
This company responds to reviews on average within 6 days

Instant Feedback

47,116 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Kevin R.
Unfollow Kevin R.
Share Review
Report Review

Perfect Fit!
August 5, 2022

Very good deal with an open box, amazing quality and look on my truck.

Date of experience: August 4, 2022
Texas
1 review
0 helpful votes
Follow Andrew F.
Unfollow Andrew F.
Share Review
Report Review

Great service
August 4, 2022

My order arrived early and in perfect condition, the fit was perfect and looks great on my ride

Date of experience: August 4, 2022
Illinois
1 review
0 helpful votes
Follow Tim P.
Unfollow Tim P.
Share Review
Report Review

Not what I thought
September 3, 2022

Third brake light cover doesn't fit well instuctions said for mustang not Silverado
This isn't what I thought

Date of experience: August 4, 2022
Wyoming
1 review
0 helpful votes
Follow Mary M.
Unfollow Mary M.
Share Review
Report Review

Great!
August 4, 2022

Products came fast and I was able to install in less then 5 minutes!

Date of experience: August 4, 2022
Florida
1 review
0 helpful votes
Follow Susan W.
Unfollow Susan W.
Share Review
Report Review

Truckseat foam replacement
August 4, 2022

Shipped quickly and got it in good shape. Have not done job yet. More later...

Date of experience: August 4, 2022
Texas
1 review
0 helpful votes
Follow Frederick B.
Unfollow Frederick B.
Share Review
Report Review

YeaAaAAAAAAAH
August 4, 2022

Easy shipment, a little problem, but they have been great to fix it! Thanks

Date of experience: August 4, 2022
Wisconsin
1 review
0 helpful votes
Follow Austin U.
Unfollow Austin U.
Share Review
Report Review

Very user friendly!
August 4, 2022

American Trucks makes it so easy to find what you are looking for! I will definitely be back.

Date of experience: August 4, 2022
Maryland
1 review
0 helpful votes
Follow Nathaniel L.
Unfollow Nathaniel L.
Share Review
Report Review

NA
August 4, 2022

Good experience with ordering. Item was delivered fast. Will be ordering again from this site.

Date of experience: August 4, 2022
Arizona
1 review
0 helpful votes
Follow Charlie E.
Unfollow Charlie E.
Share Review
Report Review

Great company, awesome service.
August 4, 2022

I love this website. Packed with goodies for all us American truck owners.

Date of experience: August 3, 2022
North Carolina
2 reviews
0 helpful votes
Follow David L.
Unfollow David L.
Share Review
Report Review

Lower grill
August 4, 2022

Perfect fit and really sets the truck off. Much better than expected

Date of experience: August 3, 2022
Virginia
1 review
0 helpful votes
Follow Jon L.
Unfollow Jon L.
Share Review
Report Review

American Trucks website has a wide selection of items that I was looking for and their customer service team understood my issue and resolved it quickly.

Date of experience: August 3, 2022
Michigan
1 review
0 helpful votes
Follow Mark H.
Unfollow Mark H.
Share Review
Report Review

Fender flares
August 3, 2022

Ordered Rough Country fender flares for my F150. Shipping was very fast with available tracking all the way. Product is very good quality at a very competitive price. AT even did a follow-up email to make sure I was happy with my purchase. Great customer service all the way.

Date of experience: August 3, 2022
Tennessee
1 review
0 helpful votes
Follow Christopher D.
Unfollow Christopher D.
Share Review
Report Review

Southern Truck 2.5 leveling kit for my RAM 2500 is amazing. Thank you for the quick delivery and respectful follow up.

Date of experience: August 3, 2022
Florida
1 review
0 helpful votes
Follow Mark K.
Unfollow Mark K.
Share Review
Report Review

First timer
August 2, 2022
Updated review

Don't know. Just ordered. Jury is still out.

Product came in great condition (new). Everything went flawless

Date of experience: August 2, 2022

Don't know
August 25, 2022
Previous review

Don't know. Just ordered. Jury is still out

Date of experience: July 26, 2022
Illinois
1 review
0 helpful votes
Follow M H.
Unfollow M H.
Share Review
Report Review

Quick Shipping!
August 2, 2022

Will do business again! Great company, fast shipping!

Date of experience: August 2, 2022
Florida
2 reviews
0 helpful votes
Follow Mitchell N.
Unfollow Mitchell N.
Share Review
Report Review

NewLED Headlights
August 2, 2022

Very easy to navigate site and checkout was very easy as well. Overall a great experience. Will be back for other iems.

Date of experience: August 2, 2022
Texas
1 review
0 helpful votes
Follow Juan H.
Unfollow Juan H.
Share Review
Report Review

Delivery on time
August 2, 2022

I found in AT what I looking for long time in other places, great service, and good online
Page, thanks

Date of experience: August 2, 2022
Colorado
2 reviews
0 helpful votes
Follow James P.
Unfollow James P.
Share Review
Report Review

Product quality and delivery was good. Trying to stop the emails has been a problem.

Date of experience: August 2, 2022
Texas
1 review
0 helpful votes
Follow Trenton H.
Unfollow Trenton H.
Share Review
Report Review

Lack of communication
September 1, 2022

I ordered a product over a week ago. It said it would be 2-3 days shipping, but it's been a week and a half and my order still hasn't processed. I'm still waiting to hear when my package will be delivered, but when I contact them, nobody can tell me anything. Tgis is bs

Date of experience: August 2, 2022
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Ohio
1 review
0 helpful votes
Follow Mark V.
Unfollow Mark V.
Share Review
Report Review

Quick service, Excellent Product
August 2, 2022

Ordered a replacement mirror for my F150. Arrived a day ahead of schedule, item was as advertised, no complaints.

Date of experience: August 2, 2022