Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My order arrived early and in perfect condition, the fit was perfect and looks great on my ride
Third brake light cover doesn't fit well instuctions said for mustang not Silverado
This isn't what I thought
Shipped quickly and got it in good shape. Have not done job yet. More later...
Easy shipment, a little problem, but they have been great to fix it! Thanks
American Trucks makes it so easy to find what you are looking for! I will definitely be back.
Good experience with ordering. Item was delivered fast. Will be ordering again from this site.
I love this website. Packed with goodies for all us American truck owners.
Perfect fit and really sets the truck off. Much better than expected
American Trucks website has a wide selection of items that I was looking for and their customer service team understood my issue and resolved it quickly.
Ordered Rough Country fender flares for my F150. Shipping was very fast with available tracking all the way. Product is very good quality at a very competitive price. AT even did a follow-up email to make sure I was happy with my purchase. Great customer service all the way.
Southern Truck 2.5 leveling kit for my RAM 2500 is amazing. Thank you for the quick delivery and respectful follow up.
Don't know. Just ordered. Jury is still out.
Product came in great condition (new). Everything went flawless
Very easy to navigate site and checkout was very easy as well. Overall a great experience. Will be back for other iems.
I found in AT what I looking for long time in other places, great service, and good online
Page, thanks
Product quality and delivery was good. Trying to stop the emails has been a problem.
I ordered a product over a week ago. It said it would be 2-3 days shipping, but it's been a week and a half and my order still hasn't processed. I'm still waiting to hear when my package will be delivered, but when I contact them, nobody can tell me anything. Tgis is bs
Ordered a replacement mirror for my F150. Arrived a day ahead of schedule, item was as advertised, no complaints.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.


Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257