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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Ordered coils and plugs for a six cylinder f150. Got six coils, five plugs. The ok an additional six days to finally get the sixth after multiple calls and messages. Finally all is good and happy with the products.
Quick shipping. Easy install. Very pleased with my purchase.
Received dented side steps so I called customer service to get a replacement sent. That's were the questionable started …. I was told to take the package to a fed ex location to ship there dented product back? Or I could pay to have fedex pick up there damaged product at my home? Why would any customer have to take any of there time or money to return there danger product? I said not a chance to both there return ideas…………. In the end FedEx picked up the return at my home for free and I had the replacement steps at my door In 3 days
The replacement set of steps was missing bolts Not impressed to say the least
The packaging was badly damaged upon receipt and that had me concerned whether parts were missing or worse. One call to customer service put my mind at ease. Return labels were immediately supplied and new shocks shipped and arrived in good shape. Very happy with the company's concern for the customer having a positive experience. Happy to recommend and will buy again!
Fast and great shipping, Arrived morning after order being placed.
I tried ordering a tonneau cover off of Amazon and it came missing pieces. They could couldn't offer to send me the missing pieces so I had to return the whole cover. American Trucks sent me a cover that fits my truck and had all the pieces.
My order arrived early and in perfect condition, the fit was perfect and looks great on my ride
Third brake light cover doesn't fit well instuctions said for mustang not Silverado
This isn't what I thought
Shipped quickly and got it in good shape. Have not done job yet. More later...
Easy shipment, a little problem, but they have been great to fix it! Thanks
American Trucks makes it so easy to find what you are looking for! I will definitely be back.
Good experience with ordering. Item was delivered fast. Will be ordering again from this site.
I love this website. Packed with goodies for all us American truck owners.
Perfect fit and really sets the truck off. Much better than expected
American Trucks website has a wide selection of items that I was looking for and their customer service team understood my issue and resolved it quickly.
Ordered Rough Country fender flares for my F150. Shipping was very fast with available tracking all the way. Product is very good quality at a very competitive price. AT even did a follow-up email to make sure I was happy with my purchase. Great customer service all the way.
Southern Truck 2.5 leveling kit for my RAM 2500 is amazing. Thank you for the quick delivery and respectful follow up.
Don't know. Just ordered. Jury is still out.
Product came in great condition (new). Everything went flawless
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members