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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I ordered a set or General Grabber A/TX 33X12.5X20 with white lettering mounted on the outside. When they came in with black lettering on both sides. I called "Customer service" and was informed that they only come is black now. I was never given the option to approve or cancel the sale. The tires and rims were forced on me. I was offered a $20 per tire compensation to keep what I did not want. The young lady Tea was professional and understanding. Whomever is behind her however does not seem to care about their customers and would rather loose a sale of thousands. While I was on hold, I managed to chat with another company and set up a purchase for the same rims and BFGOODRICH ALL-TERRAIN T/A KO2 WITH WHITE LETTERING in BFGOODRICH® - ALL-TERRAIN T/A KO2 with White lettering. I've got my return label so off to Fedex I go. FYI. Just emptied my American Trucks shopping cart for good. To many other companies that want our business.
Great product. Thank you guys! Just want I was waiting for, good design and great look.
Shipping was a day late so had to pickup at FedEx station the day before. Item was well used, "installed on a truck for three years" a bit rusty, dented and missing specialty bolts. I do not feel like the description was accurate for the item. Would not have purchased if known how used item was.
Service was perfect. From tech support to confirm the part fit my truck, to lighting fast shipping. Great experience!
Easy to put in. Tailgate drops nice and slow. I read other reviews and you only need 1 on the drivers side. I was shocked for a minute when I only received 1.
I needed one Fuel Vapor Double Dark Tinted wheel in a specific size and they have one in an open box for $67 with a scratch on the edge. Mine was bent, so a little scratch save me $300.
I placed an order for mirrors for my truck and only received the passenger side I called to ask why and I was told it was a misprint and was offered a refund
Fast Delivery, item as described, easy enough install. Thanks
Ordered a Weathertech Bug deflector and delivered quickly and without damage.
Fantastic products, the service and speedy delivery was very welcomed. Only thing that I would tighten up is the Custom Tune Download instructions
The ease of buying was very easy, but to spend almost 1,300.00 on a order and then you send me a text with offer of free gifts on certain amounts spent was a little disappointing.
Purchased something the other day it says 2-3 shipping I'm yet to receive a confirmation code yet the money is already pulled from my bank account
Everything went well. Very pleased with the whole shopping and delivery process. Very good job!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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