On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Have purchased a few items for my 23 F150 Tremor (Wheel Well Liners, Bull Bar and now Fender Flares), customer service and the site is great to deal with! Pictures coming soon!
Website easy to navigate. When needed to speak with someone all staff are very helpful and professional.
They make the experience super eazy!
Installed my Access tonneau cover in about an hour on my 26 Sierra.
Looks great, very good quality. The people at American Truck answered all my questions. Highly recommend this cover. I also have one on my 2019 Colorado, it's still nice after 7 years.
No issues, no problems
Another easy process. Have no complaints with American Truck. Just wish they had better sales on their Morimoto and Alpharex headlights but understand they can't control that.
Headlights were great however everyone was cracked probably do a better quality control check before sending new products out that are defective.
I have been very pleased with my purchases so far, which is why I keep coming back,
It was good for 4years. Not sure what happen. After a rain it was holding water. Never had better I did not notice. Went to open and one whole side fell in and flooded the bed of my truck. Plus in pass year seal at tailgate started leaking. Anything close to it would get wet. But truly I fell it held up pretty good over 4 years. Being open and closed a lot.
I hate always having to sign in every time I step away from the page for 5-10 to come piercings I have to sign back in and start over and it's super annoying and frustrating
Absolutely disappointed. After ordering, after having a warranty part resolved, representative had to inform me they are under control of others. The part needed is showing expected ship time over a month away. Excuse, we are waiting for parts to be imported. We don't have them and waiting ourselves. I can cancel this order and you can find somewhere that you will receive it quicker. The generic answer, blamed on incoming shipments, shortage of chips to make parts, gasoline and shipments held until payment received. American companies don't care about consumers!
First time ordering anything from this company and received a barrage of emails that I had to unsubscribe from and then when I finally got the item these were clearly a returned item that had been scratched and I cannot use or install them.
Hello Chael,
Thank you for your order and for taking the time to share your feedback with AmericanTrucks. We are disappointed to hear that the tail lights you received were scratched, and you are unable to use them on your truck.
We want our customers to be satisfied with the items that they order from us. If you would like to set up a return you can contact our Customer Service at 610-990-4561, and we will be happy to set this up for you.
Due to this situation, we issued a credit to your AmericanTrucks account and this can be used on a future order. Please note, this credit is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I purchased a bed cover, process was great. My problem is that now I get a minimum of 3 emails a day trying to sell me additional items.
Hello Guy,
Thank you for your recent order and for sharing your experience with AmericanTrucks. We can understand the frustration when you receive multiple marketing e-mails from us daily, and we do apologize for this inconvenience.
If you would like to unsubscribe from our marketing emails, you can scroll to the bottom of one of the emails, and there should be an unsubscribe link. Please select that link and you will be unsubscribed. If you have a build list on your account where you place items in the list that you may purchase in the future, to stop receiving emails about these items, please remove the item from the build list.
You can also contact our Customer Service Team and ask to be unsubscribed and the representative will assist you with this request.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Overall have had a great experience with the American Trucks Company has solved all my needs to the point. Only ever had one miss-hap was with an order of running boards received them in a pretty bad box due to the previous person it was sent to as well as missing some common bolts and some parts being scuffed and bent. But the Great American Trucks customer service center was able to help me with my return and replacement also giving me some online credit as well. Would like to say besides the one bad time this company is the greatest ive found so far on the web.
Everything was very straight forward and easy to find.
Parts are quality parts. Customer service was really helpful. I ordered the wrong part and return for the correct one was seamless. I will be back in the future.
I bought a Synergy leveling kit with shocks front and rear. The brake lines are tight when fully locked so I called about extended breadlines and they found a set of Icons that will work. Every time I call, they are helpful and the techs do as much as they can to make sure your taken care of.
Shopping easy, but when y'all say you will deliver on a certain day if I pay the extra charge for shipping and delivery is scheduled 3 days later than promised I don't think I will be ordering from y'all again
Hello Thomas,
Thank you for your recent order and for sharing your feedback with AmericanTrucks, We reviewed your order and your frustration is understandable. It is our goal to get items shipped to our customers in a timely manner, and we fell short of our goals, and more importantly your expectations with this order.
We do show that you requested two-day shipping, and this is not expected to be delivered until today 3/30/2026. Your original payment method has been refunded the amount you paid for the two-day shipping. We also issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
The items I have ordered in the past have always been exactly as advertised and fit perfectly as stated in the ad. Great service and great products from a great company.
UPS saiys that package was delivered but I have not received anything yet. In fact the picture they took does not even look like my house
Hello Rafael,
Thank you for your recent order and for taking the time to share your feedback with us. We were disappointed to hear that the Ignition Coil Set with Iridium Spark Plugs; Black you ordered may have been delivered to the incorrect address.
We reviewed your order, and we do show that UPS marked this as delivered. We can set up a lost package claim on this order, but we would need to know if you would like this set up for a replacement or a refund. If you could contact our Customer Service at 610-990-4561, or email [email protected] and kindly provide your order information and if you would like a replacement or refund, we will start this process for you.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Have been looking for the Auxiliary Weather Stripping for a 2013 GMC Sierra Crewcab, body shops could not find b/c discontinued. American Truck had them.
Google took me right to where I needed to go but I was unable to view my entire cart. So I am only hoping that my order is complete and correct
Wide selection, very quick delivery, over all very happy with American truck.
As usual check out was a breeze. Caught one product on sale. The others were priced at a reasonable amount.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ethan,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent service experience, We are sorry to hear that the headlight covers you ordered were damaged when they were delivered. We work hard to have orders shipped quickly and in great condition, and we are disappointed to hear this was not your experience.
Thank you for setting up a damaged RMA using our Customer Portal, and we show the replacement shipped and was delivered on 4/2/2026. I hope these were delivered to you undamaged.
Due to this situation, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 7/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy