Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is the first time I have ordered from AT. I'm definitely going to order again as the process was easy and delivery was quick. Good job AT!
Needed to replace my DRL. Both sides.
Easy order, and install.
Upgraded to led and replaced both terminals.
Our running boards and mud flaps arrived quickly, were easy to install, and look amazing.
I ordered a few parts for my ram 1500 and I was extremely surprised how fast they arrived.
Easy to navigate website. Great selection of products and great prices. Fast and easy transaction.
Fast and easy transaction. They have exactly what I needed at great prices.
Great user experience with navigating the site. Select your vehicle and you'll have access to a great selection and competitive pricing. Great community of fellow enthusiasts and truck owners.
Great company to purchase truck parts from. Very happy with your products
Ordered some headlights and got them in and on my truck and then realized that they were the wrong ones, so i had to remove them and put my olds ones on and am having to wait for them to get back to them and wait for the replacement to come back to me
Placed my order and received much faster than expected. Satisfied with everything!
Brand new product very nice im looking forward to buy other stuff from this page soon
I received my 4 brake rotors ahead of schedule and the only thing was all the boxes were broken and 1 was already cut open, but the product was ok inside.
I needed a new bumper bracket for my truck. It was in stock, had a great price and was delivered fast.
American truck repair on his address is 440 valley view road in shepherdsville Kentucky he's nothing but a ripoff he's lied to me all day long and he stole my keys to my truck and refuse to get them back to me I don't know why but watch out he's nothing but a scam and now he's avoiding all my calls
Easy to find stuff in the search bar. Wish there were more cammo seat covers. Mine picked is kinda plain in color. But nice and tight.
Very fast delivery great looking product, will buy more in the future.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.


Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.
Amy
Ext 257