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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Every time I order from American trucks I very pleased. Parts are on time with no problems and the have the best prices by far!
Found parts quickly well organized and great price
Boot has let all the grease go everywhere on first week of driving since install. Junk parts!
I bought single exhaust for my silverado, sounds great, easy to install. The hangers for rear of the muffler dont reach the factory ones, other than this its a good deal, also the clamp for the front should of been curved to fit the connection to the cat converter
Parts need to be labeled with white stickers so they can be found easy. All nuts bolts and washers should be put in separate bags so they can be found easy in the right amount put in those bags then you wouldn't be missing washers during installation.
Easy to navigate Web page. And product information
It was easy for me to find the part I was looking for. It was a very specific piece that was difficult to find on other websites. It was rather nice to experience being able to see an organized website for change! Thank you!
Great site, got what I wanted at a competitive price
Purchased power stop brake kit for my 2014 Silverado and they fit perfectly with very smooth stopping performance.
Was able to find a quality item quickly, with a guaranteed fit, to finish out my truck modifications for many fishing trips to come.
They have all the toys you could possibly want for your truck at great prices
I ordered the MBRP Amor plus Cat back single exhaust side exit and so far, love it. It gives a great sound to my 2015 Silverado 2500HD 6.0 liter. I had a fitment issue and called. The rep went above and beyond to help get me the information I needed. Install went very well.
Your company is the only place I get my parts from.
Great customer service, and parts are always available, with great prices...
Simple order process, very reasonable price and fast shipping. I will bring doing business with American Trucks again.
Hassle free. Smooth, on time service. Product has been great every time
Every thing I've bought american trucks has been a great experience, i will keep buying from american trucks
Received shocks in ranch boxes without any shocks in the box just the protective boots. Contacted a sales rep and has replacements ready to be shipped to me when I send these boxes back
Hey Travis,
I'm sorry to hear that all you received was the protective boots and that the shocks were missing. I have already sent this information to my fulfillment team to investigate this further. I'm truly sorry for any inconvenience we have caused you. I'm glad to see that the replacement shocks have been shipped and are out for delivery today. I have also issued you some promotional credit due to the inconvenience. In the meantime, if there is anything else we can assist you with, please let us know!
Allison
Very good, ordered my parts, got here on time, everything was well taken care of, and boxed well.
Very difficult to get a straight answer on a label.
I have not been disappointed with the selection of parts and their quality so far. Easy to navigate site and great pricing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mark,
I apologize for the product not meeting your standards or ours. I would be more than happy to look further into this for you. I have sent you an email regarding your concern, and at your earliest convenience, please feel free to get back to me.
Thank you,
Allison