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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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The parts that I purchased fit the truck as desired
Easy to navigate, reasonable prices, but wat separates them is customer service is always above and beyond.
Had the wrong info for a part I ordered. Web said 24-26 Ranger but doesn't fit my 24 Ford Ranger XLT FX4. They don't make the part for my truck.
You can find anything you need for your truck and it's quality
Ordered full exhaust and came with scratched tips.
Hello Daniel,
I apologize that you received scratched tips. I just sent you an email regarding this concern and offering some resolutions that hopefully will resolve this problem for you. At your earliest convenience, please feel free to get back to me. As always, if you need anything else, please feel free to let us know.
Allison
Everytime I order it is easy and the parts come quickly and are an exact fit.
Had new headlights come in less than a week after ordering. Packaging was super great and protective arrived with no damage. Did have an issue with one of the bulbs exploding upon installation but I contacted them and they gave me a option of $150 in store credit or $100 refund for the inconvenience. Overall great experience
I bought the incorrect fitment for my truck. Easy return and repurchase of the correct one.
Easy to put on. Needed two people for first time but should be manageable with one person.
I bought a new grill for my truck that said it was in stock and then it took them a couple of weeks after I was supposed to get it to tell me it was back ordered. It then waited a couple of more months and when I was finally tied of waiting they finally told me they weren't carrying it any more but were happy to try and sell me one that was more than twice as expensive. Of course the one I originally bought was a Christmas deal so there wasn't going to be one in the same price range and the discount they offered was no where near the same amount I would have saved on the original grill.
Hello Robert,
I'm sorry for the out-of-stock bumper back in December 2023. I understand how inconvenient that was for you, and I'm sorry you went through that. I'm glad you gave us another chance and ordered with us recently. I hope everything works out and that you continue to use us in the future.
Thank you,
Allison
The ordering was easy and simple. The products are well laid out. I would however have liked if some other products had better description of parts that made up certain assemblies. Alot of positive reviews on items and I WILL give them 2 thumbs up, or the Whole shooting MATCH GOES BACK To the Factory. NO SECOND CHANCES.
I talked to Joe he was AWESOME handled all my questions with ease. He made me laugh and smile, It was a blast to deal with him and he knows his stuff. Thank you
Looked for and found all kinds of items for multiple vehicles. Since I live close to Lenexa, KS, local pickup is easily done too. So you can save shipping costs
I've purchased plenty of items from this company and happy with all of them...
Well got the organizer Tray this morning and was putting it together and noticed on the tray was made wrong to fit the main part of the organizer it would fit but it would be upside for the coin tray! I called customer service left voicemail to report it
Hey Keith,
I just sent you an email regarding your center console and offering some resolutions for you. At your earliest convenience, please feel free to get back to me.
Thank you,
Alison
From ordering to receiving to installing and operating. On time, easy and the product works even better than I thought it would. Will order from them again
The best customer service that I have asked for. Charity was absolutely amazing.
Every time I order from American trucks I very pleased. Parts are on time with no problems and the have the best prices by far!
Found parts quickly well organized and great price
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey William,
I'm sorry that the Diode Dynamics SSC1 LED Fog Light Kit Yellow SAE Fog did not fit your Ford Ranger. I am researching this further to better assist customers in the future when they are shopping and ordering this item as well. In the meantime if you need anything else please feel free to let us know.
Allison