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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Great response time. Received my order 2 days from placing it. Great job!
Good service and quality product and quick shipping
Lots of options for parts for my truck, fast delivery, videos to help installing are very helpful
Very happy with my purchase. Plus very quick delivery.
So, here I was looking for brakes on my 2016 F150. I wanted to get the powerstop Z36 front and rears but they were a little pricy. American truck decides to run a promotion around the same time I'm looking so then my pricey brakes became more than reasonable. Like any red blooded truck lovin American would do I thought, "with these savings I can buy more parts!" With their handy dandy suggestions at the bottom I fell into the parts buying hole. A set of fog lights and an intercooler later I was finally able to find my way to check out. Then they ask, "what about these parts?!" And I had to tell them no because I'm already going to be on the couch tonight with these parts and I'm not willing to see how much further I can push my luck when it comes to the wife. So, with a sad face, I checked out with my 1500 dollars in parts and said goodnight. As I was leaving, I said don't worry y'all. I'll be back.
Like my new lights and the order came fast also had no problem getting the order
Quick shipment the product I wanted. I wanted oem mirrors and they had them
Very fast delivery and the quality of the catch can is very nice to be honest
Got my products pretty quickly. The air filter does not fit my air box very well though.
Had a little problem with check out. It took 5 tries,never was able to use promo for discount.Other than that,alls good so far.
I love this place and the customer service is very good
Unfortunately we received the wrong brackets, but that could've even been us who ordered the wrong brackets. We mounted what we could, cut the other piece and welded them together. No harm no foul! Little extra work, but it's worth it for our custom step mounts. They now sit flush with our wheels unlike most trucks with sidesteps that sit a few inches behind their wheels.
Brackets mounted as needed. Good quality product. Heavy Duty.
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Amy
EXT. 257
It's been great. Easy to use, fast, fantastic.
The shipping box was damaged more than I would have liked. I will report if there is any product after the installation on Saturday
Thank you for your feedback.
If you would like to discuss, please feel free to reach out.
I hope to hear from you soon!
Amy
EXT. 257
Very pleased with quality and price. Best place to get truck upgrades!
Thank you for your feedback.
If you would like to discuss, please feel free to reach out.
I hope to hear from you soon!
Amy
EXT. 257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
If you would like to discuss, please feel free to reach out.
I hope to hear from you soon!
Amy
EXT. 257