Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had a couple of questions regarding my order. Josh P gave me direct, specific answers. Not only that but he included discounts that I probably wouldn't have seen ordering directly from the catalog & internet. Effectively, I saved enough money on the headlights to purchase a new grill that I would have waited to order 3 months in the future because I like to pay off my credit card debt monthly. Simply a good experience. I am in rural South Carolina and see lots of deer at night. The factory Ford headlights are adequate but led projector headlights on my other car are so much better at night, I am very pleased to have them coming for my 2019 F150 weekend work truck! Excellent customer service. (That's why I buy from American Trucks dot com).
I bought a used tonneau cover on discount. I'm glad they offer open box items, but buyer beware of previous purchaser. The guy who returned it had already applied the weather stripping and it was not properly done. Since my truck is not a daily driver and I'm planning on building it up at a later date, it didn't make too much of a difference to me. That being said, if you purchase open box, AT has no control over returned items for resell and its all on you.
I needed some new front brake lines and AT had exactly what i was looking for, they also gave me ideas for some other upgrades. Thanks AT!
I found American Trucks after purchasing my Chevy Silverado. The site has everything imaginable to customize your ride and shipping has been flawless. Everything has come as advertised and I am constantly scrolling through their unlimited options. Truly love this site.
This site is dangerous... lol. It has everything imaginable to customize your ride and shipping has been fast and accurate. I am completely satisfied with all my purchases.
The software was difficult to use and find parts for my new 2025 vehicle. Your software kept looking for the old vehicle (2015), even after updating vehicle four times.
I paid for new Rancho struts and received previously opened products not once but twice. The first was missing the hardware and was scratched up. Tge replacement sent to me was also scratched up from someone else trying to install on their truck. Both boxes were repackaged. I only know they were repackaged because the first box I opened was brand new never opened and was completely stabilized in the package not rolling around freely like the other two were packaged.
This company is amazing, from start to finish. I have purchased a few thousand dollars worth of this from here. Highly recommended.
These mirrors do not adjust with the powers buttons, it says they are powered and heated. I assumed they would adjust. Is there an adapter to make these work?
Hey Brian,
I just sent you a text message with my suggestion to hopefully resolve this issue for you. I apologize that you are experiencing issues with the power of these mirrors. I look forward to hearing from you.
Allison
I bought the smoked tail lights and third brake light for my 2012 Ram. They are Beautiful, and honestly, they helped me sell it, and get what I wanted for it. Made it look like a new truck. Also, great price and quality. I'm buying the same ones for my 2018. Makes you fall in love all over again!
Bought some head lights that where defective. Only lasted a few months. Also bought the warranty and thats a complete joke and a big run around. To get it all resolved they wanted more money which I was not doing. I do not recommend this company
Hello Fernando,
I located your order for the headlights that you originally purchased and also see the warranty order that is set up. You wanted a different headlight that costs more money, which is the reason for the price difference that we are trying to collect. I suggest reaching out to customer service to see if there is anything we can do for you. I apologize for this inconvenience, and if you need anything else, please feel free to let us know.
Allison
Order was delivered ok. Very disappointed to receive package and on the outside Made in China
"American Trucks " I'm a farmer. The Chinese are not buying from us. I'm disappointed to receive China stuff
Found this website on Google when I searched for "truck parts". I have been scanning this website on and off for a couple of weeks since I bought my 2016 f150 and still haven't seen it all. I think a great addition to this site however would be a mobile app so I can shop on the go. Thanks again for the awesome website and all the really cool stuff that I can't wait to purchase.
Sent in an inquiry on Sunday 9/28 on American trucks website about a front grill guard for a 2024 ram truck, was fully expecting to have to wait until business hours on the following Monday (9/29), for a call back, to my surprise, I received a call from a technical rep (Nicholas, didn't get a last name) about 2 minutes after the inquiry was sent. He answered my questions and even set me up with some aftermarket fog lights that would use my factory truck harness and would work with my factory bumper as well! Didn't even know such a light existed until he educated me on it. Ive ordered from these guys in the past and will continue to do so in the future! Overall great experience!
Ordered a new part and when I got the part the box it was shipped in closed and sealed. The box the actual product was in was open and not packaged correctly? Clearly showed someone open the box! Not happy at all since I paid for a NEW item. Not used or remand part!
Hello Luke,
If you are concerned that you received a used or returned product, please give us a shout so we can set up a return for you. I can assure you, though, that if you purchased a "new" product from us, not an open box, then that is exactly what you will get. If you have any doubts or feel like something is wrong, please let us know so we can fix the problem for you.
Thank you,
Allison
Leaves large gap at top of sides, seal is not thick enough. I know it will not be 100% tight but a 1/2 inch plus gap between seal and tailgate makes it useless.
F150 2022
Hello Joseph,
Sorry if you feel the seal is too small. I see you spoke to customer service, and we were able to rectify this situation for you. If you need anything else, please feel free to let us know.
Allison
Waiting on back order 18 wheel To purchase Talked to service guy Darien gave me a deal that couldn't pass up on wheels t*******g21!
Thanks again for great customer service!
I got what I wanted, when I was told I could have it and it met all expectations. Website is very easy to navigate and has a huge selection of accessories that fit my truck. Thanks!
I have had great luck with AT. Quality parts, fast shipping and no hassle return/replacements. The customer service has been great and I love that I normally get my order earlier than stated! I'm pretty picky, and have trouble buying things online that I can't actually get my hands on. With AT I get what I order, and don't have to waste time talking to companies when there is a problem. Did I mention AT's customer service is great!? I have only needed to speak to them once or twice, and they have resolved my issue with no hassle what so ever.
I have been ordering from AT for a while now, and have always had a great experience. Normally my order is received early (Which is always nice)and in perfect condition. I did have one issue some time ago with shipping damage and they resolved it right away. I value a company that has great customer service and WILL NOT shop at those who do not. I'm very picky, and ordering online is a 50/50 shot these days. Will it fit, is it as advertised etc. With AT I can order with confidence that I will get what I order and the information provided is correct. Not to mention at a decent price. AT is my go to for all my truck needs, and it needs more stuff, so I will be back soon.
Received the parts on time and they were all accounted for and in excellent shape. Because of the precision bending and heavy duty hardware this job went extremely well.
I opened the box and removed one light from the box and broken pieces started falling out of the wrap. Going to find out how to return them.
Hello Steve,
I'm sorry to hear that your headlight was broken upon arrival. I'm glad you contacted us to set up a return for a replacement. I apologize for the inconvenience, and if there is anything else we can do for you, please do not hesitate to reach out to us.
Allison
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.


Hello Chad,
I'm sorry for the previous order back in July that arrived appearing to be used and not a new product. We do inspect returns, and if there appears to be no previous installation or issues like defects, we could restock and resell to our consumers. However, it seems this one could have been missed. I apologize again for the inconvenience and have issued you promotional credit to use on a future purchase, either online or over the phone. If you need anything else, please let us know.
Allison