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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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American Trucks went way beyond what I was expecting. My part arrived with several dents. And when I posted pictures on their website I showed 1 of them alerting folks that they may want to check there parts before accepting delivery. I really wasn't expecting anything after that but they messaged the next day with an in store credit option that was a fair amount which I accepted. Besides I already had the part installed. But the credit helped me order my next wish list part. Thank you, American Trucks! Eric
Overall ok. Not the greatest tho. First order for product was cancelled reordered the same night and it was able to be fulfilled. Can't get any tracking info but says it has shipped. I am waiting to see when or if it shows up.
I ordered an Aeorskin hood protector on August 8th, and I finally had to cancel my order in late September because AT couldn't deliver the product. Why would AT sell a product that wasn't in stock? I waited almost 8 weeks and got nothing for my time.
Hey Dr. Russ,
I apologize that the Hood protector was not fulfilled in a timely manner as expected. It appears that the supplier has this item backordered as well. We are currently working on updating our messaging on the website regarding direct ship orders, which means they ship directly from the supplier to the customer. We strive to keep our website as updated as possible, but sometimes unforeseen circumstances can occur. I'm glad this did not deter you from ordering with us, and if you need anything else, please feel free to let us know.
Allison
I ordered a set of RAM window rain shields, and they were delivered on time. My experience with AT has been outstanding. I cross-checked AT prices with Costco, and AT was less expensive. I will order more parts and accessories from AT in the future.
Funny story I ordered the Blisten 5100s. I got one 5100 and a 4600. Once I realized that I called American Trucks. I will say it took two try's to talk to someone but she ( a real life American) got it figured out the first try. So they got my swap started and now I will see how long private logistics take #Fedex!
Received a brushgard for a 2023 f150. As I was starting to install realized they sent the wrong frame mounting brackets. L talked to 4 different people sent pictures and explained why they wouldn't work.Only to get an email 4days later telling me they sent the write brackets. I'm sending it back and I or any one else know will ever buy from this company again. It's pretty bad when they do not know anything about the parts there selling!
Hey Chris,
I'm so sorry for the confusion and the inconvenience of receiving the wrong brackets from the supplier. I completely understand your frustration regarding this, as well as the delay and your decision to return for a refund. This was obviously not the best experience overall, and for that, we take full responsibility and apologize. I'm sorry it took so long to get back to you; our Tech Team is a small group with limited availability, and they really do try to work on these requests and resolve issues for our customers in a timely manner. We are also at the mercy of the supplier when we communicate back and forth with them. I hope you can understand that this is not normally something that happens, and we will do everything in our power to resolve it if the customer allows us to. I'm glad you received your return label and refund for this order, and if you need anything else in the future, please let us know.
Thank you,
Allison
Well, the ordering process was very easy the web site is well laid out, and you can search for your exact vehicle.
We will see how the good the products are once get here if they are on time and in good condition.
Delivery was late. They sent me an open box item instead of new. Screen looks good but need to verify I actually have all of the necessary wiring and something wasnt removed. Highly disappointed. I dont think ill be shopping with this company again.
Hey Daniel,
I located your order for the Radio Upgrade, and I apologize that it appears to be a used item instead of new, as you paid for. I understand your frustration, and we apologize for any inconvenience this has caused you. This item actually shipped directly from our supplier to you and never touched our facility, so I'm not sure what happened here. However, I have issued you promotional credit to use on a future purchase if you reconsider doing business with us again. If you need anything else, please feel free to let us know.
Allison
Barricade sidebars were a perfect fit.
Product arrived in excellent shape and on schedule as promised. Steven D on the Sales Tech Team took care of me. Thanks.
Costumer service rep was very nice and definitely understanding and very patient. Helped out finding me the best parts for my truck. Thank you again
I've have nothing but great experience with AT, the support team are a great team, very helpful everything i have in and on my truck is from this group with their support.
Buying an S&B cold air box for my 2019 GMC 6.2 AT4 went smooth as silk. Great price, great communication, shipped faster than promised. American Trucks is awesome.
The YouTube videos were a great help with install. Have ordered several times in the past. No issues over a year later. Great customer service.
Fits perfect easy installation and very quick shipping got my parts the next day will definitely be doing more business with them in the future
I am a return customer. The website is easy to navigate and find the right part to fit my truck. I will continue to use this site to customize my truck.
Went with you over Detroit axle for ball joint assembly but the product came from Detroit axle. I spent $70 over what Detroit axles price. Thanks! Never again will I order from you.
Hey Dustin,
I'm sorry that your recent purchase of the Upper Control Arms, Ball Joints, and Tie Rods was more expensive than the supplier's cost. Due to this inconvenience, I have issued you promotional credit for a future purchase in the amount of $70.00, which is the difference between our cost and the supplier's. I checked their website and saw that they had a sale on this product, and I hope you will reconsider and shop with us again. I apologize again, and if there is anything else we can assist you with, please let us know!
Allison
Called in to get help with a credit on my account issue and Brandon was able to get me the help I needed as well as help me order the fog lights I've been wanting to get for my wife's truck. Very professional customer service experience as well as my parts showed up very fast and got them installed same day. No complaints whatsoever
Great experience buying an open box item. It was noted as like new and including all hardware. There was some loose hardware in the toolbox. The parts box was sealed. I gave 5 stars though. Overall it is a great savings and I had replacement hardware that fit. The box, the brackets, etc were all perfect. I'm trying to submit toolbox interior measurement photos, since I could not find them online. I think it will help others.
I purchased shocks and a steering damper around 1-2 months ago. Since then my truck has been in and out of the shop. As it turned out the damper was over pressurized causing an extremely dangerous pull to the left. I called American trucks to find out if they would be willing to do anything to help remedy the cost of the situation(my time and over 1k in parts and labor.) I understand that it is not entirely upon them to reimburse this cost however it would have been nice of them to do something. I initially asked if they would be willing to issue a gift card for some amount as I was extremely disappointed the part was tied to the cause of the issue. To which they said they would only be able to reimburse me for the original cost of the part... $115 which was insulting as cost of repairs due to this parts failure was over 1k. I spoke with a customer service supervisor in order to see if they would be willing to internalize a part a brush guard I had been looking at for my truck. The best deal they could offer was half off and I would still pay shipping. I told him once again this was ridiculous as I had been through so much and given the history that I have with them and American muscle. (Thousands spent) it is a shame they were not willing to do just a bit more given what I had been through. (Countless days lost and a lot spent). I would have expected a better resolution however I do understand that maybe there is only so much they can do.
Hey Alex,
I'm sorry for the poor experience you had with us recently regarding your purchase of the Bilstein Shocks. I completely understand your frustration and want to sincerely extend our apologies to you. We truly value you as a customer and hate to see you go, but I understand completely. I have gone ahead and issued you promotional credit that will remain on your account for 6 months just in case you change your mind and decide to shop with us in the future. I know the resolution was not the outcome you were truly looking for, but I'm hoping you understand and view this as a small token of our apology. If there is anything else that we can assist you with, please feel free to let us know.
Allison
Was a little skeptical about the air intake being the price that it is but just installed it today 10/5/2025 and it sure does make a difference, glad I purchased this cold air intake
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Hey Shawn,
I'm sorry that the first order was canceled and that you were unable to track your second order. I see that the first set of Locking Hub Actuators was canceled by the supplier due to being discontinued. The second order shipped directly from the supplier, and they use Amazon logistics for tracking, so tracking the package can be a little tricky. You need to go through Aftership and include the first three letters. I apologize for the confusion, but it shows that this was delivered on 10/11. If you didn't receive it, please make sure to reach out to us.
Thank you,
Allison