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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I didn't know which product I wanted to buy at first. Watching some of the videos and looking at customers photos helped a great deal in making my decision.
Great customer service good site to work with easy to make purchases fast and exactly what I wanted. American trucks has a bunch of options and I like to see the pictures of what it will look like on my vehicle.
Clear Description For Almost Everything You Are Looking For. I Have Asked For Help From Their Help Disk And It Was Very Helpful. Highly Recommend Looking At Customer Experience And Photos For Reference So You Know What To Expect.
I had to speak to Brad H. By text about fittment of my wheels and he was very knowledgeable and answered my question very quickly. After speaking to me he set up pricing and payment page that I went to and had the wheels ordered in no time.
Most of everything on my pickup truck order from here. I love there products and customers service
Quick fast shipping. Great information all over the site.
Easy site to shop off of. Great Service, lots of options, good prices.
I have bought two items from here and SAM has helped me both time and the items I bought are great. I will buy from SAM again when I need something else.
I ordered a part for my truck. Was sent an expected shipping date 4/14-4/17, within a few days it changed to 4/17-4/20, when my order did not arrive today I contacted the company and was told that the item was on back order and they would check with an different shipper to see if available. Then notify me of new shipping date. Checking my bank account I see they withdrew payment on 4/11.
Now I will see if they send it, the quality, or if I am able to get a refund if need be.
I ordered a kit with upper and lower control arms with tie rods and sway bar links, I received two left upper control arms and no sway bar links.
Everything fits perfectly otherwise no problem returning.
Bought a cat back exhaust on Friday, I had it at home on Monday morning and with free shipping, I got it installed on my truck already and I love it, thanks a lot for your great service, very recommending 👌🏻
This is a good company! They always have good reliability, especially with part fitment, they give some confidence when making a purchase for my truck. Some of their stuff can be overpriced, but that's expected for their great quality.
Found what I needed at a good price.
It was nice to have lots of options
I've gotten lots of things for my truck from here including a brand new hood for my truck I've never had any problems with this company they are very helpful over the phone for fitment details
Order came in fast and was easy and quick to get a refund on a defected item
Very smooth return process when I ordered the incorrect item. I love how easy American trucks makes it to get what fits your pickup!
Only reason for 4 stars is the exhaust kit I ordered where it bolts up to the original pipe only had a couple tacks and one side the tacks broke on when torquing to the specifications provided so I had to take it and get it welded back together
What a great experience I had with customer service on canceling a wrong order I did and ordered the write part before it was shipped out
I don't take surveys…but I was very pleased with the help I got from Josh.
He was very helpful, and knew just what I ask for, was quick, and I was happy I could get him to order it for me, and ship it to me.
I received it Saturday afternoon…very fast delivery.
Haven't had the chance to install it yet, I want to have my bed sprayed with a liner first before installing it.
This is the second time I have ordered from yall, (for the same liner, different truck).
I was super pleased with the first I bought back in 2014.
Thank you for all the help I received.
I found this site very informative and helpful. I am not very tech-savvy and I am making this purchase for my son as a gift. Hopefully, it is as good as advertised on this site.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ronald,
Thank you for taking the time to share your feedback with AmericanTrucks. We value the feedback that we receive so we can review these situations and work on making improvements to the products and services we offer to our customers.
We reviewed your recent order for the Manual Extendable Towing Mirrors, and when you placed the order, the original get it by date was noted as 4/17-4/20. This item was being shipped to you directly from the manufacturer and we do apologize that there was a delay in shipping the item to you. We reached out to them and they provided us with the update that the item shipped and was delivered on Thursday 4/23. We do apologize for the frustration and inconvenience that this delay caused you.
Due to this delay we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 7/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy