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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Have definitely recommended to friends. And to anybody that has a pick up.!
The calipers that were sent were the wrong size for my 2500 ram. I sent the required pictures to john martin, have not received my return stickers or the correct new calipers. I'm afraid the time allotted to return them, so yeah i'm somewhat dismayed that time is going to expire before this is resolved.
Order arrived as described, and fast, installed the filter in about a minute, no more musty smell in my trucks cabin, easy fix
I love my chrome exhaust tips for my super duty. They're great!
The running boards we ordered look great on our truck. I highly recommend that you go through your entire order before you start the work on your truck. I did and discovered at the beginning that I was shorted two nuts, two lock washers and two washers.
Installed in less then a hr. Install was smooth and easy. Exhaust sounds great!
The order was shipped out fast, but arrived damaged. A quick call made to the company resulted in a return label and new replacement coming soon. Great customer service.
I purchased a set of Axiom Projector Lights for my F150. Immediately after install, one of the headlights developed condensation inside. I reached out to American trucks for a solution to correct the problem. Their reply was priceless. See the screenshot of the reply. I will never buy from these buffoons again.
Mike
I am very sorry to hear that you feel this way.
If you would like to discuss your your experience-
I would be happy to speak with you about it.
Amy
EXT 1257
Always great and multiple options with AT! Fast service and amazing customer service!
Thank you for your feedback!
If you have any questions-
Please let me know.
Amy
EXT 1257
Good product easy to install. Looks really cool under the hood. Most people are not expecting to see that on an excursion.
Easy ordering, quick delivery, easy install, great customer service.
Products arrived quickly and appeared to be of great quality. When I get the chance I will be installing and adding photos.
Easy to deal with, fast delivery, great product. Thanks.
Thank you for your feedback.
If you have any questions-
Please let me know.
Amy
EXT 1257
Rim was in great shape. Fast shipping, really like the money you can save from open box items
I ordered the wrong part and had to return it. The mailbox store did not have the equipment to read the QR code and was no help. Your support team was great at helping me get the tools I needed to return the package. Thumb's up.
Easy to install and came super quick. Great price and seems to be a higher quality product that's going to last for a very long time.
I received the fender flares in only 2 days and came with all the appropriate mounting equipment
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for speaking with me.
If you have any questions-
Please let me know.
Amy
EXT 1257