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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Order came quicker than the date shown when ordered.
Great product with detailed installation instructions, and great customer service.
Satisfied, Shipping was even faster than expected. Easy to use website
The hood had free shipping just pay an oversized freight charge. The website listed one company but hood was shipped with another company. It was passed to two additional companies before it was delivered to me damaged in a taped up box with multiple holes in it. Now I can return the damaged hood that I waited over a week for and wait for a replacement. Or pay for the body shop to repair the damage.
My F150 has the threaded studs already, had the Nerf Bars installed in 45 minutes, perfect fit.
Good price, great service, this may be my go-to truck store!
The black bars really look great with my white truck.
Very easy to find what I was looking for and easy to order.
Had a good experience ordering and receiving my truck accessories.
Excellent website! Return of merchandise easy and convenient. Very knowledgeable and helpful.
Got exactly what I needed, quickly. Great experience, fast shipping and delivery
They always give me good service and answer any questions
My stuff arrived a earlier than expected which was great
Thank you for your feedback!
If you have any questions- Please let me know
I would be happy to help.
Amy
EXT 1257
American Trucks delivered my order right on time! Great service and helpful information for the installation guide with the product.
Everything was packaged well. The instructions for the running boards were a little confusing but was able to figure out.
It looks good the instructions was fairly easy the brush guard looks nice the catch can was perfect could ask for a better part except for the nut but it's a easy fix well worth the money I spent put everything on myself it took all day but got done
Ordered it one day and it came the very next day. Come with clear instructions of every part
Was looking for a reasonably priced set of running bards. Also was interested in under the seat storage. Both problems solved with American Truck. A real bonus was receiving both packages the next day. Kind of like the Jimmy John commercial; So fast I freaked!
Have definitely recommended to friends. And to anybody that has a pick up.!
The calipers that were sent were the wrong size for my 2500 ram. I sent the required pictures to john martin, have not received my return stickers or the correct new calipers. I'm afraid the time allotted to return them, so yeah i'm somewhat dismayed that time is going to expire before this is resolved.
Thank you for speaking with me.
If you have any questions-
Please let me know.
Amy
EXT 1257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for speaking with me today.
If you have any other questions-
Please let me know.
Amy
EXT 1257