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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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Rim was in great shape. Fast shipping, really like the money you can save from open box items
I ordered the wrong part and had to return it. The mailbox store did not have the equipment to read the QR code and was no help. Your support team was great at helping me get the tools I needed to return the package. Thumb's up.
Easy to install and came super quick. Great price and seems to be a higher quality product that's going to last for a very long time.
I received the fender flares in only 2 days and came with all the appropriate mounting equipment
It's not that often you find an American company that does business this well! Well done!
Good products, fast shipping, decent prices.
Even though my air intake was not marked rapid ship, I still received it in 2 days!
I'm overall satiried with my other products that I ordered. Not impressed by the quality of the window visors. Very cheap.
I was able to find replacement parts using the online website quick, fast, and prompt.
Easy order Very easy informative site. Found what I was looking for
I had to remove the old running boards and install the new set I ordered. It was actually easier than I expected. The instructions that came with my order were the key and I followed them closely.
Thank you very much,
Bob Matz
We needed to purchase a front end grill for our 2014 Ford F150. We live in a small town, so rely on shopping online. American Truck has a website that is easy to use. We received the part in less than a week.
Everything arrived in excellent condition, and I appreciated the timely updates on the order's status.
Website is easy to navigate. Placing order was hassle free. Product was not the right size even though site said this was a match for my truck.
I was looking into options that would make my truck sound more aggressive than stock but still quiet enough so my neighbors wouldn't have me. With that being said, I was a little scared since it was delete my muffler. But now that it's all said and done, it was exactly what I was looking for! The sound is exactly what I was looking for without having to spend $1500 on a whole new system! Install was pretty easy as long as you have a jack and stands to lift up the right side of the truck to give you more room. A creeper would've been nice but didn't have that luxury. I absolutely love the way my truck sounds now!
Delivered within days, super easy install, excellent product. Well done!
Easy install. Bolt on OEM. Looks awesome! Wife loves it too!
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.


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