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American Trucks

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
361
This company responds to reviews on average within 6 days

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47,156 reviews

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Texas
1 review
0 helpful votes
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Method rim
October 11, 2023

Rim was in great shape. Fast shipping, really like the money you can save from open box items

Date of experience: October 10, 2023
New Mexico
2 reviews
0 helpful votes
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Great return
October 10, 2023

I ordered the wrong part and had to return it. The mailbox store did not have the equipment to read the QR code and was no help. Your support team was great at helping me get the tools I needed to return the package. Thumb's up.

Date of experience: October 10, 2023
Washington
1 review
0 helpful votes
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Fast!
October 10, 2023

Great company. Will do business again. Fast shipping and availability. Great selection.

Date of experience: October 10, 2023
Florida
2 reviews
0 helpful votes
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Excited
October 10, 2023

Received my order but the box was repaired with shipping tape.hopefully all the parts are there.

Date of experience: October 10, 2023
Illinois
1 review
0 helpful votes
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Easy to install and came super quick. Great price and seems to be a higher quality product that's going to last for a very long time.

Date of experience: October 9, 2023
Michigan
1 review
0 helpful votes
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Fender flares
October 9, 2023

I received the fender flares in only 2 days and came with all the appropriate mounting equipment

Date of experience: October 9, 2023
Tennessee
1 review
0 helpful votes
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The way it should be!
October 9, 2023

It's not that often you find an American company that does business this well! Well done!
Good products, fast shipping, decent prices.

Date of experience: October 9, 2023
Illinois
1 review
0 helpful votes
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Awesome
October 9, 2023

Even though my air intake was not marked rapid ship, I still received it in 2 days!

Date of experience: October 9, 2023
Arkansas
1 review
0 helpful votes
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Window visors
October 9, 2023

I'm overall satiried with my other products that I ordered. Not impressed by the quality of the window visors. Very cheap.

Date of experience: October 9, 2023
New York
1 review
0 helpful votes
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Great parts and customer service
October 9, 2023

I was able to find replacement parts using the online website quick, fast, and prompt.

Date of experience: October 9, 2023
Connecticut
4 reviews
0 helpful votes
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Very easy informative site. Found what I was looking for
October 9, 2023
Updated review

Easy order Very easy informative site. Found what I was looking for

Date of experience: October 9, 2023

Easy order
October 2, 2023
Previous review

Easy order

Date of experience: October 1, 2023
Virginia
1 review
0 helpful votes
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Pewrfect fit, looks great!
October 9, 2023

I had to remove the old running boards and install the new set I ordered. It was actually easier than I expected. The instructions that came with my order were the key and I followed them closely.
Thank you very much,
Bob Matz

Date of experience: October 9, 2023
Michigan
1 review
0 helpful votes
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Check out
November 8, 2023

It was really a helpful site, I wish i could select one item in my cart and purchase It. I was not able to find it if I could have.

Date of experience: October 8, 2023
Support R. — American Trucks Rep
over a year old

Thank you for your feedback.
If you have any questions-
Please let me know.

Amy
EXT 1257

California
2 reviews
0 helpful votes
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We needed to purchase a front end grill for our 2014 Ford F150. We live in a small town, so rely on shopping online. American Truck has a website that is easy to use. We received the part in less than a week.

Date of experience: October 8, 2023
Illinois
1 review
0 helpful votes
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Everything arrived in excellent condition, and I appreciated the timely updates on the order's status.

Date of experience: October 8, 2023
Nebraska
1 review
0 helpful votes
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Fsst and convenient.
October 9, 2023

Website is easy to navigate. Placing order was hassle free. Product was not the right size even though site said this was a match for my truck.

Date of experience: October 8, 2023
Missouri
1 review
0 helpful votes
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Exactly what I was looking for!
October 9, 2023

I was looking into options that would make my truck sound more aggressive than stock but still quiet enough so my neighbors wouldn't have me. With that being said, I was a little scared since it was delete my muffler. But now that it's all said and done, it was exactly what I was looking for! The sound is exactly what I was looking for without having to spend $1500 on a whole new system! Install was pretty easy as long as you have a jack and stands to lift up the right side of the truck to give you more room. A creeper would've been nice but didn't have that luxury. I absolutely love the way my truck sounds now!

Date of experience: October 8, 2023
New York
1 review
0 helpful votes
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Super fast
October 9, 2023

Delivered within days, super easy install, excellent product. Well done!

Date of experience: October 8, 2023
Florida
1 review
0 helpful votes
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Bed Cover
October 9, 2023

Easy and fast great products! I can always find what I need for my truck. Thank you!

Date of experience: October 8, 2023
Florida
1 review
0 helpful votes
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Fits perfect looks awesome!
October 9, 2023

Easy install. Bolt on OEM. Looks awesome! Wife loves it too!

Date of experience: October 8, 2023