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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Nathan H was a great help! American trucks for the win. C and L exhaust with black tips sounds AMAZING! Well packaged, well made and super easy install! Looks and sounds spectacular! Dont think twice, just get it!
Horrible why should I have to pay for a return service? It's almost as much as the part when you guys screwed up what you sent me I'm not even getting half of what it cost me back. That's terrible service. I will never shop with you guys again.
They didn't even make an effort to straighten it out or make it right
I had opened a chat earlier with another associate who was unable to help or didn't know how to help me. I was frustrated but decided to give you a second chance and Dylin r. Saved the day for me and got you a sale from a repeat customer who recommends you to everyone I know with trucks.
Brandon is the best. Great knowledge and experience and insight.
Best prices, products, quality and support. Brandon M is the best.
I was frustrated that there was no information regarding mat thickness in all of the descriptions. I found the information in product reviews.
Ordered 1 Hankook 37x12.50R17 for $430 as a spare tire for my truck on 03/20/2026. Once the tire was received, I went to the tire shop to have it installed. The shop manager walked out and told me he felt uneasy installing the tire as it was 5 years old. I told the manager I didn't appreciate buying a 5 year old tire for that price and had it returned. So there I was, walking a tire through Walgreens in order to drop it off to FedEx. American Trucks stated they'd send me another, and when asked if they were going to send a new tire they replied they would. Eventually, I received a "new" return tire that was also 5 years old. I'm out a month of my time and patience with this company. I even had a representative call me and claim they would make the issue right, but in the end after all the trouble I'm just getting my money back. This is not the first run in I have had with return items from this company and I will not bring my business back. Ladies and gentlemen, check your date codes, this is a safety issue.
Hello Ryan,
Thank you for taking a moment to share your feedback with AmericanTrucks regarding your recent order for the Hankook Dynapro XT Tire. We reviewed your concerns and we apologize for the frustration and inconvenience that this issue has caused you.
We are reaching out to the manufacturer regarding this situation, as they sent the tires to you from their warehouse. We do understand that this could be an issue and we want our customers to be safe with the item that they order from AmericanTrucks.
We do see that both tires have been returned, and we issued the credit back to your original payment method.
Due to this situation, we issued a credit to your AmericanTrucks account. You can use this credit on a future order and is valid until 7/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Called about a part and he couldnt find it at first but spent the time searching and found it, treated me with respect, not like a idiot. Im a mechanic so know what im talking about and they treated me like that. Shipping cost spot on and shipped fast.
So far everything I ordered from you has arrived in perfect condition and in the time promised. Also the parts fit perfectly and the price was reasonable.
I was about to pull the trigger on the flow master site when I was finishing up in my cart and saw ground for $300 so I checked out American Muscle. And saved
AT is my 'go to' for my truck accessories. Great selection and service, fair pricing and trusted company. My experiences with AT have been great and I will continue being a loyal customer.
Always prompt delivery, no disappointments and videos can be helpful
The bed cover I had ordered was the wrong size and the details of returning it by freight were not an option at time of purchase. Once I realize this error, I contacted the company and they said it could not be returned. However, when the bed cover showed up, it was severely damaged from transit, I didn't expect anything, but I did contact them to let them know how about the box was damaged. They made it right and had it picked up and returned. Because of them going the extra mile and making it right after receiving damaged product, I am buying another correct size truck bed cover from them. The first two items I have purchased from them the bed box and mat have been amazing.
Great products, good prices, excellent choice of shipping options, site was very easy to navigate as well. I will be using them again in the future.
Got a really good deal on and open box Amp bed step and two Amp side bed steps. Had a little time to browse. Lotta great looking products, definitely be back with my wallet.
I ordered a PPE transmission pan and they sent the wrong one but got the correct one to me fairly quick. They have great products with good prices. Thats what keeps me coming back
Easy to navigate and easily found what I needed. They got options!
Stated free 1-3 day shipping on orders $149+ yet my only and soonest shipping option was minimum 4 days out
Hello Sam,
Thank you for your recent order and for taking a moment to share your feedback with AmericanTrucks.
You are correct, we do offer free 2-3 Day Delivery on most items, see Product Page for details. There may be some items that we cannot ship in this time frame, but it is a goal of ours to ship orders to our customers in a timely manner.
We show that you recently placed an order for the PowerStop Z17 Evolution Plus Clean Ride Ceramic Brake Pads and Rotors on 4/13/2026. After the cutoff for our warehouse on that day. The order shipped on 4/14/2026, and we show the item was delivered within the time frame on 4/16/2026. If you were referring to a different order, please send that order information to Satisfaction@AmericanTrucks, com and we will be happy to review the order and see why there may have been a delay in the delivery.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Everytime I order something they always deliver beating expectations
Today is the 4/13 the last day your website says I would receive my shocks. The shocks didn't show up, I reached out to one of your techs and was told that I would receive tracking info in 24-48 hrs. So it will be at least a few more days to even get my tracking number. I ordered these on 4/6. It's been 7 days and no tracking number.
I should know better as you guys did this to me when I bought tires from you.
I will not be shopping your site again!
Hello Robert,
Thank you for taking the time to share your feedback with AmericanTrucks. We work hard to have orders shipped to our customers in a timely manner, this was not your experience, and we do apologize for this inconvenience.
We do our best to ship items from our warehouse, but there are times when we need to ask the manufacturer to ship the items, as we are out of stock and this is what occurred with your order. We do work hard to have the up-to-date inventory on our system, so we can make customers aware of correct shipping times, but there are situations when we submit the order with the manufacturer, we are then informed there may be a delay in shipping the item. WE understand this is a frustrating experience and we do apologize for this situation.
In reviewing your order, we do show the rear shocks shipped out on 4/13 and were delivered on 4/17. Due to this delay, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 7/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Always verifies to make sure it fits my truck, love the customer gallery to see how it will look on my truck. Overall great website
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dave,
Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear that the item you ordered was not what you were expecting, and for the service you received when you contacted us regarding the return.
We show that a return is set up for the OPR Master Power Window Switch; Driver Side. Were you able to locate the email we sent to you with the return label? You can also access this label by accessing our customer portal.
https://orders.americantrucks.com/order
Once you click the link above, you can enter your order information and then on the following page you will see, on the right-hand side, "Download Return label." You can click that link and then print it from your computer.
We do apologize for the frustration you experienced when you contacted us regarding this concern,. Due to this issue, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 7/31/2026.
Dave, if you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy