On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I appreciate the speedy resolution on my order I am impressed I ordered shocks front and back for my truck and the orders came quickly the front set were fine but one of the rear shocks was wrong so I contacted them and they told me to take pictures so I did and they said I should here back in three days and I received my response in a day that I could return the shock that wasn't right so I took it right to FedEx they scan the bar code and took the package so I figured it would take a bit before they sent the right one but I received a email a day later saying that my shock would be delivered to me and it was and it was correct and they gave me a 20.00 credit to use on my next order. Great service
They make it look easy in instr. But there is no room and very difficult to put bolt plates into frame. I had some wire bolt pullers from prior hitches I had purchased so I threaded them up from frame to outside brackets threaded two onto bolt plate and pulled them through into frame holes, much easier.
Added a K&N cold air filter, and Jet Air flow. The air duck made a huge difference in performance. Thanks so much for the amazing aftermarket products and easy to follow how to do videos.
Ordered a truck safe, paid a premium and the service was lazy at best. Trying again with this order and we will see if the 1st was a fluke or if this is the last item I ever buy from this company
Sure, I'll tell you how you did.
I go to online store, purchase an item, waited for several (and I mean several) days just to get an email saying that what I purchased was not in stock and not sure when it would be, is it so hard to list the item as out of stock so the consumer (me) dont sit there waiting for an item that's not coming, coulda bought elsewhere. Here's a thought, when you don't have an item, then mark it as such. Thanks for the waste of time
Hello Glen,
I apologize for the inconvenience we have caused you. I located your original purchase for the Center Console Forward Foam Tray Insert and see that this item ships directly from the supplier to you. We try our best to reflect real-time delivery dates on the website, but sometimes these dates can be pushed out due to inventory issues, and we cannot always update them in real time. We take full responsibility, and I understand your frustration regarding this. I see you have been refunded for the cancellation, and if you need anything else, please feel free to let us know.
Thank you,
Allison
I have placed orders before and have had questions that were answered promptly. They always have gone above and beyond! Thanks again!
Had an issue with my order and it was taken care of very quickly and professionally. Cannot say anything else but good about American Trucks
I had plans on buying this later on, but after my purchase of mudflaps from red rock, I realize that my partial fender liner was not going to work. There is no description of needing it or anything in the explanation papers or comments. I'm not disappointed in the product. I'm more disappointing. The fact that there was a proper explanation from American trucks. This was required.
Ordered some open box headlights and received taillights instead. Could have returned for store credit but decided to keep them. I worked it out with American Trucks and they did me right, No issues with them, they seem to work hard to make their customers happy.
Was a little disappointed. First time ordering. And they offer 2 day shipping for an extra fee. Which I chose and the item isn't going to arrive for 5-6 days.
Hello Aaron,
I apologize if your order did not ship and deliver within the 2-day timeframe that you paid for or expected. I completely understand your frustration, and we apologize for the inconvenience. Since this was ordered on Friday after our cutoff time, it didn't ship until Saturday, but it looks like FedEx didn't actually reflect any movement until the following day. I'm glad you have received it and reached out to us to confirm, and we refunded you the expedited shipping charge. If there is anything else we can assist you with, please feel free to let us know.
Thank you,
Allison
Web site easy to navigate. First contact with sales representative was very possitive. After placing order there was questions on what exactly was included in the "kit". Turns out the picture on the web site is incorrect, heat shields are not included. There was also questions on core charges and returns. This is not clear, will let you know how that goes.
Easy web site to shop. Prices were fair. I just ordered a chase rack and decals and now I will wait to see what condition they arrive in. So far, I am very pleased with the purchase experience.
Saw this safe on a couple sites but you beat them by 10.00 and free shipping in four days. Most secure safe I could find and not readily available on all sites like the typical garden variety. This bullet proof safe with double access capabilities is the best on the market and you make it available with the best deal.
Of all the aftermarket sites I've shopped with, this is by far one of the top 2 easiest to navigate. I really like the product review with install videos on items I've purchased.
Website navigation was easy and simple. Would like to see more pictures for certain individual products but overall it's my favorite place to shop.
When I got my shipment I only open packages and didn't take out the bearings to find out the day be of installation the left sensor wire was cut in half. I then reused my old one. So the inspector did not check the product before shipping. Not a full 5 star.
Hello Paul,
I apologize that the left sensor was cut upon installation. It actually came directly from the manufacturer to you. I apologize if their quality control did not catch this prior to shipping. I have issued you promotional credit to use on a future purchase due to the inconvenience. In the meantime, if you need anything else, please feel free to reach out to us.
Thank you,
Allison
Ordered and Received my $115 cold air intake! Was pleasantly surprised to feel the extra power and better sound every time i give her the pedal smackdown! No regrets!
Completed a purchase via phone with Brandon M. He provided item details and completed the transaction. Offered follow up help if needed on my purchase. Very good customer service.
Had first experience with AT.com. Broken tail light "assembly" and OEM charge was ridiculous. Ordered after-market replacement and received in 3 days. Easy install and looks perfect. Very happy with results and the customer care at this website. I would recommend highly.
Your freight cost Suck going to Ak! The parts are coming from two difference please and my be that is why freight cost so much!
Hello Steve,
I apologize for the shipping charge and that you feel it is too high. Unfortunately, we do not have any control over the cost of shipping to Alaska since it has to go by plane rather than by truck. We choose the most cost-efficient method and try our best to offer a very competitive rate compared to our competitors. Although there is not much we can do here, I have issued you promotional credit to use towards a future purchase online or over the phone for the inconvenience. If you need anything else, please feel free to let us know.
Thank you,
Allison
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Josiah,
I'm sorry you feel that the service was lazy at best. I can assure you this is not the level of service we wish to provide, and we do not take your feedback lightly. I can see that your purchase for the Barricade HD Winch Front Bumper with LED Lighting (open box) has shipped and is due for delivery on 10/30. If you run into any trouble with this after delivery, please give our service department an opportunity to resolve your issue. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison