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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I call to see if they had the product I was looking for because what I'd ordered prior from another site had to be returned because it was the wrong part. After talking to Garret, it was brought to me I was doing the wrong search and given the wrong information. He directed me to the correct product quickly. I definitely recommend American Trucks for any of your orders for the exact part needed. Thanks again Garret!
The wheel spacers arrived quickly and the buying experience was smooth. Unfortunately, they didn't fit over the rear axle hub of my 2024 F250 Super Duty, even though the website listed them as compatible. I trusted the fitment info and tossed the boxes before trying them on, so I can't return them now. Disappointing outcome for what otherwise seemed like a good transaction.
Worked for about an hour trying to get the fog lights installed, just to find out that the wrong items were shipped. The only reason I gave two stars is because they shipped me the correct ones fairly quick and the headlights I ordered are very nice for the price.
Hey Justin,
I apologize that you were sent the incorrect item. We apologize for the inconvenience and any delays caused. I understand your frustration regarding this, and I have issued you promotional credit to use on a future purchase online or over the phone because of this. I'm glad you received the correct item and that it worked out nicely. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
The people have been excellent to work with but the shipping not great. Wrong part sent, lost package, products being sent in previously opened (re-taped) boxes.
Called 3 different times about getting glossy black bars and got 3 different answers but finally got the glossy black bars myself. Grrr
Purchased a 2026 GMC last week. I purchased window and hood wind deflectors. I received quick shipping and perfect fit. I initially attempted to install the hood deflector and was not installing the clips correctly. After watching a video, I learned the correct way. Great experience.
Received my front and rear brake kit today for an '21 Chevy Silverado. Opened the boxes and discovered one brake sensor missing in the rear kit. S/B two sensors.
Instead of just sending one sensor to me, I must return the entire kit. I've started the RMA procedure but will have to wait for a replacement kit. This is NOT efficient with my time. In the future I will not be doing business again with American Truck. I'd give ZERO stars review but that is not a prompt.
Hello John,
I apologize that your kit arrived missing one sensor. I completely understand your frustration with having to wait for the replacement and our inability to send you the missing piece. Since this is a complete kit, we are unable to send just the one missing piece. However, we can send you the replacement before you need to return the original kit. This will save you some time and prevent delays in completing your installation. I apologize for the inconvenience we have caused you, and I have sent you a follow-up email regarding this as well. In the meantime, if there is anything else we can assist you with, please feel free to let us know.
Thank you,
Allison
I think for the price of 270 including taxes, it was to much, and the dual intake lines doesn't like up well. I had to fight a tweak and it's till not sitting well. Something is wrong with the way it's welded by the manufacturer 🙄
Hello Ricardo,
I apologize if the intake lines on the cold air intake are not fitting properly. I have sent you a text message asking for additional information so we can find the best resolution for you. At your earliest convenience, please feel free to get back to us.
Thank you,
Allison
I appreciate the speedy resolution on my order I am impressed I ordered shocks front and back for my truck and the orders came quickly the front set were fine but one of the rear shocks was wrong so I contacted them and they told me to take pictures so I did and they said I should here back in three days and I received my response in a day that I could return the shock that wasn't right so I took it right to FedEx they scan the bar code and took the package so I figured it would take a bit before they sent the right one but I received a email a day later saying that my shock would be delivered to me and it was and it was correct and they gave me a 20.00 credit to use on my next order. Great service
They make it look easy in instr. But there is no room and very difficult to put bolt plates into frame. I had some wire bolt pullers from prior hitches I had purchased so I threaded them up from frame to outside brackets threaded two onto bolt plate and pulled them through into frame holes, much easier.
Added a K&N cold air filter, and Jet Air flow. The air duck made a huge difference in performance. Thanks so much for the amazing aftermarket products and easy to follow how to do videos.
Ordered a truck safe, paid a premium and the service was lazy at best. Trying again with this order and we will see if the 1st was a fluke or if this is the last item I ever buy from this company
Hello Josiah,
I'm sorry you feel that the service was lazy at best. I can assure you this is not the level of service we wish to provide, and we do not take your feedback lightly. I can see that your purchase for the Barricade HD Winch Front Bumper with LED Lighting (open box) has shipped and is due for delivery on 10/30. If you run into any trouble with this after delivery, please give our service department an opportunity to resolve your issue. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
Sure, I'll tell you how you did.
I go to online store, purchase an item, waited for several (and I mean several) days just to get an email saying that what I purchased was not in stock and not sure when it would be, is it so hard to list the item as out of stock so the consumer (me) dont sit there waiting for an item that's not coming, coulda bought elsewhere. Here's a thought, when you don't have an item, then mark it as such. Thanks for the waste of time
Hello Glen,
I apologize for the inconvenience we have caused you. I located your original purchase for the Center Console Forward Foam Tray Insert and see that this item ships directly from the supplier to you. We try our best to reflect real-time delivery dates on the website, but sometimes these dates can be pushed out due to inventory issues, and we cannot always update them in real time. We take full responsibility, and I understand your frustration regarding this. I see you have been refunded for the cancellation, and if you need anything else, please feel free to let us know.
Thank you,
Allison
I have placed orders before and have had questions that were answered promptly. They always have gone above and beyond! Thanks again!
Had an issue with my order and it was taken care of very quickly and professionally. Cannot say anything else but good about American Trucks
I had plans on buying this later on, but after my purchase of mudflaps from red rock, I realize that my partial fender liner was not going to work. There is no description of needing it or anything in the explanation papers or comments. I'm not disappointed in the product. I'm more disappointing. The fact that there was a proper explanation from American trucks. This was required.
Ordered some open box headlights and received taillights instead. Could have returned for store credit but decided to keep them. I worked it out with American Trucks and they did me right, No issues with them, they seem to work hard to make their customers happy.
Was a little disappointed. First time ordering. And they offer 2 day shipping for an extra fee. Which I chose and the item isn't going to arrive for 5-6 days.
Hello Aaron,
I apologize if your order did not ship and deliver within the 2-day timeframe that you paid for or expected. I completely understand your frustration, and we apologize for the inconvenience. Since this was ordered on Friday after our cutoff time, it didn't ship until Saturday, but it looks like FedEx didn't actually reflect any movement until the following day. I'm glad you have received it and reached out to us to confirm, and we refunded you the expedited shipping charge. If there is anything else we can assist you with, please feel free to let us know.
Thank you,
Allison
Web site easy to navigate. First contact with sales representative was very possitive. After placing order there was questions on what exactly was included in the "kit". Turns out the picture on the web site is incorrect, heat shields are not included. There was also questions on core charges and returns. This is not clear, will let you know how that goes.
Easy web site to shop. Prices were fair. I just ordered a chase rack and decals and now I will wait to see what condition they arrive in. So far, I am very pleased with the purchase experience.
Saw this safe on a couple sites but you beat them by 10.00 and free shipping in four days. Most secure safe I could find and not readily available on all sites like the typical garden variety. This bullet proof safe with double access capabilities is the best on the market and you make it available with the best deal.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joerg,
I apologize if the product did not fit your vehicle. If you haven't already, please reach out to customer service and give us an opportunity to assist you with this. As long as the purchase is still within 30 days, we can process a return for you. Even if it is outside of the return timeframe, we could still look into making an exception for you. At your earliest convenience, please give us a shout!
Allison