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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Website navigation was easy and simple. Would like to see more pictures for certain individual products but overall it's my favorite place to shop.
When I got my shipment I only open packages and didn't take out the bearings to find out the day be of installation the left sensor wire was cut in half. I then reused my old one. So the inspector did not check the product before shipping. Not a full 5 star.
Ordered and Received my $115 cold air intake! Was pleasantly surprised to feel the extra power and better sound every time i give her the pedal smackdown! No regrets!
Completed a purchase via phone with Brandon M. He provided item details and completed the transaction. Offered follow up help if needed on my purchase. Very good customer service.
Had first experience with AT.com. Broken tail light "assembly" and OEM charge was ridiculous. Ordered after-market replacement and received in 3 days. Easy install and looks perfect. Very happy with results and the customer care at this website. I would recommend highly.
Your freight cost Suck going to Ak! The parts are coming from two difference please and my be that is why freight cost so much!
Hello Steve,
I apologize for the shipping charge and that you feel it is too high. Unfortunately, we do not have any control over the cost of shipping to Alaska since it has to go by plane rather than by truck. We choose the most cost-efficient method and try our best to offer a very competitive rate compared to our competitors. Although there is not much we can do here, I have issued you promotional credit to use towards a future purchase online or over the phone for the inconvenience. If you need anything else, please feel free to let us know.
Thank you,
Allison
The product I ordered indicated it would fit, and it doesn't fit because it does not have the necessary clips to clip the product into place. Very disappointing and will be returning.
Hello Brett,
I apologize if the RedRock Mirror Covers did not fit your truck. These mirror covers come with a Peel & Stick application; there are no clips included. I apologize if the website description caused any confusion. I see your refund has been issued, and these were successfully returned. If you need anything else, please feel free to let us know.
Allison
Several days ago, I placed an order five minutes after placing that order I called to cancel after finding out that the steps were made of plastic. The agent I spoke with at the times that they should have a canceled in a few minutes and receive the confirmation. The end of that day I called back in the order has still not canceled nor had it shipped according to that agent. Still not having been resolved I called again second day. I spoke with a very nice young lady. They assured me that she didn't taken care of and call her emailed me back later that day. I however never did even call or come back so I called again the third day as of this time, the order has still not been canceled nor has it shipped. I can say when absolute positivity that I will not be ordering other steps that I wanted through this company.
Hello Nick,
I apologize for the poor experience you encountered while attempting to cancel your recent purchase of the running boards. Unfortunately, we had system issues that day, which is not normal, but were caused by a worldwide outage that affected some orders. It seems yours could not be canceled right away because it was stuck in the system. I can assure you that every step was taken to get this canceled in the end and to refund you. In the meantime, if you need anything else, please feel free to let us know.
Allison
I recently put this on my 2022 ram2500 to replace an existing one. The product is durable, easy to install and best of all I know it will last. I had one of these on my last truck for 6 years and still no leaks. So if you're in the market I would recommend it. Installation only took 45 minutes to remove existing one and install the new proven ground tonneau cover. Looks great, adjustable track, so you can set the tension as needed.
I ordered 4 new shocks but one is definitely a rebuilt with smaller barrel. I want a new rear shock not a cheap rebuilt. When I checked the items and contacted the Mobil number given to me to call if I needed help there was no response. Your quality control and assistance is really poor. You lost a customer before I even started with your company.
You made be change my plans to leave Monday. Now I am waiting on you to make my order right in a timely fashion. Since I can't even get a phone call back my trust in your company really sucks.
I will never buy from this company again.
Hello James,
I'm sorry if one of the shocks appeared to be used and not brand new. I completely understand your frustration. I located the email you exchanged with our team and tested the phone number you were provided; it worked and routed directly to American Trucks. I apologize if you encountered trouble when you called. I have issued you promotional credit to use on a future purchase, either online or over the phone, due to the inconvenience. I hope you will reconsider shopping with us in the future, and if you need anything else, please feel free to let us know.
Thank you,
Allison
Both of my chrome capped mirrors were scratched, and in one place started to peel. I followed the instructions prepped the old chrome caps and using the adhesion promoter provided put the new caps on over the old chrome and they look absolutely perfect on both mirrors.
Painless ordering and shipped to the house no issues. Keep it painless and people will keep ordering. Also keep the pricing respectable as it's getting out of hand. In general I mean
I ordered the MPT tuner. You guys sent me the s. C. Tuner, I called your customer service to talk to somebody about it. And to the people that I spoke with
Weren't really customer friendly.
And helping me with my issue, one of them tried to tell me that they were the same tuners.When there's almost a two hundred dollar difference
Hey Raul,
I'm sorry if you received the wrong tuner and for the interaction with the first customer service agent you spoke with. I completely understand your frustration, and I can assure you that we strive to provide the best customer service possible. From the sounds of it, this did not meet our expectations. I have sent this over to the supervisor so it can be reviewed and addressed as needed. I'm glad you called back and were able to get everything sorted. I have also issued you promotional credit to use on a future purchase, either online or over the phone. If you need anything else, please feel free to let us know.
Thank you,
Allison
Very disappointed in my experience with my purchase 😠i have sent back 4 cold air intakes first two had the wrong coupling the third was wrong filter the fourth had the wrong box for breather cover. Installed it last step was the cover wrong 😕 there is definitely something wrong with whom ever packaged these products
Hello Bruce,
I located your orders for the cold air intakes, and I want to apologize for the first one being damaged and the rest being incorrectly ordered by the sales tech. I have an experienced Sales Tech who is going to call you to help you find the correct cold air intake for your vehicle. Please keep an eye on your phone for their call; they will also leave you a voicemail if you do not answer with their direct line/extension. If you need anything else, please feel free to let us know.
Thank you,
Allison
Exactly what I needed and convinced by comments from previous buyer's and user satisfaction. 2012 Ram 1500 crew cab
Massachusetts
MY 2010 f150 HAD TO SPEND THE LAST 5 YEARS OUTSIDE OF THE GARAGE IT USUALLY WAS PARKED IN AND THE FENDERS ARE STARTING TO GET ROUGH. I WILL REPAIR/REPAINT THE RUST BUT EXPECT IT TO RETURN, THE PROTECTION AND GOOD LOOKS OF THE FENDER FLARES I JUST PURCHASED WILL PUT THIS CREW CAB BACK INTO THE CONDITION IT NEEDED TO BE IN! PICKUPS FOREVER!
I recently had an issue with the a quality of a cervini hood for my 2013 ford f250 that i had ordered through American Trucks. American trucks only sells the hood, cervini makes them. Cervini absolutely dropped the ball on this. From pinholes in the fiberglass everywhere to issues with the hood mounting and corners that were split/sharp instead of round and so much more. American Trucks stepped up big time. They assisted me and gave me a refund on part of the amount of the hood and took care of me for the additional expense of the hood that had to be repaired in order to be painted. I very much appreciate it and will continue to use them for future items!
Ordered a cold air intake for my f250, received a WeatherGuard trunk floor mat instead. Called to complain, they advised me under this "special circumstance" they would release my replacement part for shipping (that should have originally been delivered instead of the floormat) before receiving the wrong item they shipped me. I dropped off the return at fed ex same day I received the package. American trucks has still not shipped my original cold air intake, after I've dropped off and fed ex has received the Return package and it is in transit. No sympathy or care for customer, I Would not recommend buying truck parts and personally will not be a returning customer.
Hello Nick,
I apologize for the wrong item being shipped in the first place and for the wait on your replacement. I completely understand your frustration and can assure you this is not the level of service we wish to provide. Unfortunately, your replacement for the cold air intake shipped out the next day after the return was set up, but we were experiencing system issues that day and could not capture the tracking information. Therefore, customer service had no way of knowing or confirming that this had shipped. The system issues do not normally occur and were caused by a worldwide outage that day. I'm glad the item was delivered on 10/20 and that you had no further issues. I have also passed this along to our fulfillment team, as they are only human and mistakes happen; it looks like in this case they stuck your label on the wrong box. I have also issued you additional promotional credit to use on a future purchase online or over the phone due to the inconvenience. In the meantime, if you need anything else, please let us know.
Thank you,
Allison
The order 8-******* came and the product box inside the shipping box was damaged and the item inside was of inferior quality. Cheep plastic components where metal should have been used. The Cleats were assembeled to the bases before the paint was dry so it near impossible to seperate them. After I was able by force to seperate them the baint below was dmaged.
Hello Fred,
I apologize for the way the items arrived, as they were damaged and had chipped paint. I completely understand your frustration, and we sincerely apologize for the inconvenience. I see that you have spoken to customer service and reached a resolution for this issue. I reached out to you via email to gather additional details and to follow up with you as well. In the meantime, if there is anything else we can assist you with, please let us know.
Thank you,
Allison
Never ordered from AT before. They had what I needed, clearance lights lenses for a 2004 Dodge Ram 3500 4-whl dr 5.9 DEISEL.
The had the amber clearance lens for a 21 yr old truck! Outstanding! I know where I'll shop textile for parts. Thanks AT.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Paul,
I apologize that the left sensor was cut upon installation. It actually came directly from the manufacturer to you. I apologize if their quality control did not catch this prior to shipping. I have issued you promotional credit to use on a future purchase due to the inconvenience. In the meantime, if you need anything else, please feel free to reach out to us.
Thank you,
Allison