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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Purchased a tuner. All my experiences with American Trucks has been positive! American Trucks is my "go to" for all my shopping needs!
Shopping process was as easy as could be. All information to make a conscious purchase is available and easy to access it.
The web site also provides clear information about the part fitting your model truck and suggest a few others options to consider in case your budget needs to be adjusted up/down on your current selection.
The checkout process was smooth, with no issues. Maybe can be improved to accept apple pay directly from the checkout process.
Great experience overall.
Replacing the tow mirrors with regular mirrors on my GMC Sierra. I first ordered a set without talking to a sales tech. Mistake. Wrong mirrors. Called and spoke to Ryan - the experience was amazing. Helped me get the right mirrors ordered for the truck and it was very personable and honestly one of the best customer service experiences I have ever had! Don't ever go to AI!
Melissa W was able to find, and confirm the correct part needed for my truck. She is awesome and an asset to American Trucks. Thank you for the great service.
Great products, good prices. I will use American Trucks again.
Ive ordered a few parts from this place an their shipping is super fast and reliable i always get my stuff in 2-4 days and they have very many options of everything.
The first pair of headlights were described as scratches and scuffs only, never used. Comes in with a mounting point cracked from a previous use and the DRL bars are electronically dead. Guess we failed to do an electrical check and the broken mounting point is god knows what right. Open box order number two. Ordered a pair of Morimoto XB, the ones with the quad protectors. Sent me a pair of open box morimoto XB hybrids with open box style damage at the price which they are sold new. They have duel projectors so im not sure how we got that wrong. Am buying a third pair now, so maybe 3rd times the charm. I've never had a single open box issue that required a return ever. Now ive had two in a row. So here is to hoping this next pair is it.
Ever since american muscle i have bought from your company and have never ever had a bad experience. Even when somthing comes out wrong. You guys make it right. You make custom auto part shopping feel so simple and without any stress at all. Please never change that about this company. It brings such joy to my heart that I never have to worry about a thing when I buy from you all. So god bless to the entire americantrucks and americanmuscle teams.
Everything I have order has shown up on time and exactly what it was said to be
Got my answer quickly, and order it from my phone.
Mike L. Was AMAZING! ANSWERED THE PHONE 7 MINUTES BEFORE CLOSING TIME AND STAYED ON THE CALL FOR 30 MINUTES ANSWERING QUESTIONS AND PLACING OUR ORDER! THIS SERVICE IS AMAZING
Overall very good. Side note for your company, PLEASE continue to press with after market vendors to keep making parts for older model trucks.
This website is easy to navigate and more informative than others, I found what I was looking for on another site for the same price but they did not have the the information that you have. Also from past experience with your site I knew you have great service and fast shipping.
Packaged arrived in great shape in a wooden crate. All the necessary parts and tools were present. My only complaint is the instructions were about as helpful as 3D glasses on a blind man. It would be great if there were an instructional video on the product page. Searching for a model-specific video was fruitless. Other than that, once installed it looks and works great. Track is very smooth and easily latches in place.
Tip: When it comes time to attach the rails to the canister you should lay down parallel to the side you are working on. You really need to keep a close eye on how the arm holes align with the canister holes.
This was my first order and it was pretty smooth. My only issue once verified as a veteran I did not see any discount apply at check out!
It was quick and efficient and I found what I needed that matched
Went to AT website and searched for truck cab cover. It was easy to find the cover, I entered truck information and the AT website provided the right cover for our truck.
You mailed me a magazine! I'm 65 years old. I shop on line. I've looked at your company, Odero, and others, even Mopar for running boards for my 2019 Ram Tradesman. Never hit the buy button until…. You mailed me a magazine! Took me back to when my dad tore through a JC Whitney catalog regularly! Thanks!
Looking forward to my running boards arriving!
Just another Old Guy named Gene!
This is a great experience for me. It was so easy from the tips in my fingers and paying and receiving outstanding product. Excellent service.
Everything went as expected except I did not receive an email confirmation and when I log back in it is very confusing where to find and then open your order(s) history.
Your customer service rep, was extremely helpful and his name was Alex
Product has not arrived at this time, I will let you know how that goes.
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Hello Kevin,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent Open box orders. We reviewed your orders and we do apologize that you have experienced issues with the past few Open Box orders that you have received. We work hard to have detailed descriptions for our Open Box items, and after reviewing your orders, this was not your experience, and your frustration is understandable.
We also viewed your most recent order for the Raxiom CXR LED Headlights with Amber DRL and we see that you also experienced an issue with these lights and set up a return.
Kevin, we do appreciate you being a valid customer with AmericanTrucks, and we hate to hear that there were multiple issues with these orders. Due to this situation, we issued a credit to your AmericanTrucks account and this can be used on a future order and is valid until 7/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you
Amy