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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Very pleased with my purchase! Rim came fast, communication was great.
Received all my order, but would've made more sense to sent it out all at one time with one delivery company instead of dividing it all up and receiving it piece at a time stretched out over several days, but over all I'm pleased with the service.
Fast delivery time good customer service and good quality product.
I originally order a s&b cold air intake that showed in stock I received an email the next day saying it was out of so I canceled the order I go online today it's back in stock I ordered it but they shipped the wrong one well my order sheet shows a K&n not s&b
Thank you for bringing your concerns to our attention about your CAI. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.
Amy
Asked for assistance with paying more than double for a rear window decal that was more than half the price cheaper in the catalogue I received after purchase. Was not helped whatsoever and will no longer be a customer at American Trucks.
I am very sorry to hear about your experience.
I have left you a voicemail reviewing if you have a catalog ID please contact us so we can look into this for you. I reviewed where to locate the catalog ID on your catalog.
Please let me know if you have any questions.
Amy
EXT 1257
Brad was very knowledgeable and nice! Sent us a connecting link immediately and the purchase was done within minutes.
Got my parts pretty fast. They were the correct parts as well. Great overall experience.
Purchasing was easy, only down side was I ordered two identical items and received one correct and one way off. Return request was easy. Hopefully I get the correct item for the replacement.
Good selection and easy to navigate. I like how every item was on a vehicle of the same color. Made it easier to decide whether I liked it or not.
Good shopping experience, timely delivery. Nothing to complain about.
I had previously ordered fender flares from another online truck pares site. I waited for over two months, but they were never shipped, so I cancelled the order. I ordered them from American Truck, and they arrived with in a few days. They were a perfect fit. Now I know where to go for parts.
Overall experience was great, but the intake cover was cracked. I called Customer service, and they said they will be sending a replacement. So TBD
I came to the American Trucks website in search of head and tail light smoked cover for my Ram 1500. I was not disappointed with what I found on the website.
From researching to purchase, shipping and installing my new Intake the American Trucks website and company was a great experience.
Well the order was for a four door so the rear trims fell short I phone in but there was no resolution to my issue except to purchase another kit thanks anyway
Thank you for bringing your concerns to our attention regarding your window trim. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.
Amy
Easy and convenient; made it supper easy and it arrived super fast!
Great products! Fast shipping! Very happy with my purchase.
Shopping at the site was easy to navigate. The ordering process was straightforward. Most importantly, the product was delivered quickly and undamaged. I will shop at American Trucks again. Great job!
Dynomite as usual I was kinda surprised how the delivery was so good on my product keep up the good work 👍!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your recent purchases for your Silverado and for reaching out with your feedback regarding shipping. Typically items will ship out of the closest warehouse to you that has the item in stock. This is to make sure that you get your order quickly and is why sometimes items on the same order arrive separately. Please let me know if you have any questions.
Amy
EXT 1257