On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Always great customer service. Had an issue with a tonneau cover after receiving. Customer service handled right away and had new parts sent quickly. Had another issue with the same cover and they ended up replacing the whole thing. Couldn't ask for better service
Great section, easy to purchase. Waiting for delivery. Received a call from customer service about my order. Shows great customer service.
This is the second time i have had to order parts because the first time i ordered part the website said they would fit i go to install and they don't, im in the process of getting a refund and had to go ahead and spend another 2000$ before i got my refund because of the refund process taking days on days before i can even get the label to send the packages back
I have no complaints I was looking for a specific part I put in all my info and there was specific details on my part I have not received it yet so I can't really give a review but I do know I am receiving a good quality part thank you ROSARIO. B
Great buying experience. Fast and easy to navigate site.
Google search, chrome high rise hood bug deflector, American Trucks best choice merchant. Excellent customer service, price w/coupon discount. Received on time easy installation 👍
Bought some truck flares and had them professionally installed but one came up missing down the road and they won't replace just the one since I couldn't find it to return it!
Hello Jeffrey,
Thank you for sharing feedback with us regarding your request for a replacement for the RedRock Pocket Style Fender Flares.
We had the opportunity to review your orders and your concern, and we do show that on 7/16/2024, you purchased the RedRock Pocket Style Fender Flares and you contacted us in 2025 to set up a warranty replacement. We had the replacement set up, and we sent two emails informing you that the replacement was set up, we just needed you to contact us to make a payment on the return label. For warranty replacement, it is noted on the form that was completed, that there would be a fee to return the original item. We did not receive a call so we had to cancel the warranty replacement.
If you would like to reach out to our warranty team, we ask that you email [email protected] and they can confirm if they can set up a new warranty replacement for your order.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I had ordered a Corsa cold air intake for my truck when I received it it had the wrong size air box called the tax service and they figured out that I had a classic so I needed the older one and they helped me through the whole process returns and everything came through perfect. Always a pleasure working with you people
I have used AT for many upgrades on my 2014 ram. I just bought a 2019 Ram Warlock and needed upgrades. This is my place to shop. Always have the best choices and great value parts.
Went to the site, looked up what I needed, found it quickly, got a discount, and ordered new rims. All in under 5 minutes.
I bought some mud guards a few weeks ago and was really happy with the site. So I started browsing more. Found the seat covers for my 2018 ford f150 xlt with the 40/20/40 bench seat. So I can't wait for them to arrive. Really happy with the site. Definitely will be browsing again
I have placed several orders for parts and they all have been great. Only place I go now. All parts are priced right, fit great and durable. I
The web page has too many extras. Ads for "related" items that arent model specific, questions about signing up for this or that. Otherwise, a great selection of parts once you figure out how to navigate around the extras.
I've found it to be a fantastic place to shop, especially with all the pictures of other people's mods and builds. It really helps you see if the product or style you're looking for will be a good fit, and the reviews give you a clear idea of what you're getting.
Have purchased a few items for my 23 F150 Tremor (Wheel Well Liners, Bull Bar and now Fender Flares), customer service and the site is great to deal with! Pictures coming soon!
Website easy to navigate. When needed to speak with someone all staff are very helpful and professional.
They make the experience super eazy!
Installed my Access tonneau cover in about an hour on my 26 Sierra.
Looks great, very good quality. The people at American Truck answered all my questions. Highly recommend this cover. I also have one on my 2019 Colorado, it's still nice after 7 years.
No issues, no problems
Another easy process. Have no complaints with American Truck. Just wish they had better sales on their Morimoto and Alpharex headlights but understand they can't control that.
Headlights were great however everyone was cracked probably do a better quality control check before sending new products out that are defective.
Hello Ethan,
Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent service experience, We are sorry to hear that the headlight covers you ordered were damaged when they were delivered. We work hard to have orders shipped quickly and in great condition, and we are disappointed to hear this was not your experience.
Thank you for setting up a damaged RMA using our Customer Portal, and we show the replacement shipped and was delivered on 4/2/2026. I hope these were delivered to you undamaged.
Due to this situation, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 7/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I have been very pleased with my purchases so far, which is why I keep coming back,
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Skyler,
Thank you for taking the time to share your feedback and concerns with AmericanTrucks. We are disappointed to hear that you have had issues with the fitment of items that you ordered from us recently.
We work hard to make sure our website has the correct fitment and product information and if there is an error, we want to make sure we make the needed updates.
We reviewed your recent orders, and we do show there are several returns pending:
K&N Series 77 high Flow Performance Cold Air Intake- The return noted that these should fit and it is not fitting
Ventvisor Window Delectors - Stated these should fit and they do not.
Sequential LED Tail Lights- The return noted that these stated these would fit and they do not.
Switchback Sequential LED Turn Signal Projector Headlights. Stated these should fit but they do not. These are for trucks with factory Halogen headlights
Raxiom Axial Series LED Third Brake Light= Stated these should fit, but they do not
We reviewed these items, and we show that these should fit a 2022 Dodge Ram 1500 Tradesman with 3.6L V6 engine, and we can understand your frustration that these items are not working on your truck.
We do see that you have the returns set up, and we are waiting on a response from the manufacturers on a few of the return requests. Once we receive their responses we will share the next steps with you. For a refund, once the return is approved, and the return label shows movement on the way back, we ask for 7-10 days for the refund to be completed.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy