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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I have a 2012 f150 that has some scuffs on the plastic fender flares. So I purchased these and went to put them on and noticed that the factory flares have small black connectors. As I was putting on the new ones I was disappointed to find that they had awful ugly low quality chrome clips. The problem is that I don't want my flare connection to have that much flash!
It,was easy and straight forward placing the order. Product arrived quickly and as described.
Super easy to find what I needed.perfect fit! I've been looking for a bed cover for my truck for quite some time. The one I ordered from here was absolutely perfect!
Product shipped and arrived as scheduled. It was in good condition and all necessary components were included in the same box.
I paid a extra 100 dollars for over night shipping and that did not happen.
I am so sorry that your order did not arrive in the timeframe expected. I understand that is frustrating. I called to discuss your feedback with you and let you know that we have issued back your expedited shipping cost. I have left you a voicemail. Please let me know if you have any questions. Thank you for reaching out.
Amy
EXT 1257
To start I am happy with the items I bought, they were easy to install and look good on my trucks. But I don't get why the hood scoops come in two pieces that they could have just glued together at the factory. And the wires for one of the items were too short so I had to make the longer. And I ordered one item and they were sending me requests to do a review like the next day and I hadn't even received it yet. And finally once I did leave the review I was supposed to get a free gift but haven't received anything.
Mike was the biggest help tried other places 1st they did not have his knowledge of what I needed and tech tips on installing!
Was promised a $50 coupon to use the following month and it never came and customer service was horrible! Will never buy from again
I am so sorry to hear about your experience. I called and left you a voicemail reviewing the spend to get coupon and I am so sorry I missed you.
Please let me know if you have any questions or if you would like to discuss your feedback.
Thank you for reaching out.
Amy
EXT 1257
I was trying to buy a new bed cover for my pickup. I did not want a cheesy one so I took the one that was recommended for my truck. I believe it was tried by another person as it had the clamp marks on the rails. Was missing cap screws and the paperwork was ripped up. It's just not a good cover. Would rather have paid more and got a good one. I don't like sending stuff back because the seller and I loose. I want the seller to be prosperous. But not at my expense. Thanks
I am very sorry to hear about your bed cover. I tried to reach out to you to discuss your feedback. I am so sorry I missed you.
Please let us know if you have any questions or if you would like assistance.
Amy
EXT 1257
Buying gifts for my husband and I don't know much about vehicles but the site was very easy to use!
This has been a great experience as always. American Muscle and now American Trucks, offer great items and some are priced at lower cost compared to other websites.
Almost ready to cancel this order. Don't think that there will be another
I am very sorry for the delay with your Husky Liners WeatherBeater Front and Second Seat Floor Liners. I tried to reach out to you and I was unable to reach you. I wanted to let you know that they have shipped out for you and are currently in transit to your location. Please let me know if you have any questions.
Amy
EXT 1257
Since my significant other pointed me in this direction, I've started to upgrade my Ram and it's been just as easy as having a person in front of me. I'm VERY pleased with the ease of the sight, ordering and knowledgeable customer service support when needed!
Pretty good business, fast shipping, lots of available products, some chinese stuff- ahwell. Products with install instructions would be helpful.
All parts fit great and arrived fast and in great shape
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out with feedback in regard to your fender flares.
Please do not hesitate to reach out if you have any questions or if you would like assistance.
I would be happy to speak with you about your experience.
Amy
EXT 1257