Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Awesome product, quick shipping. Will be buying more stuff from y'all soon.
Easy and painless shopping experience and shipping was super fast and reliable
This company has great service and shipping arrived early.
Good product, fit perfect on my Raptor and has been great since I installed them.
Everything was great and very easy to purchase. I would recommend this website.
Muy buena atención en línea me gusto hacer negocio con ustedes
Great with emails on of the bolts wouldn't fit but I think it was bumper was bent a little bit hey bolt on and worked fine. Let great
American truck had an open box deal on the lowering kit. I was a little reluctant at first. They had good pics of what was in the box. Everything looked to be there. It was almost half price so I ordered it. I recieved it three days from the time I ordered it. I opened the box. Everything was there in perfect shape. Still packaged nicely. Happy with the deal I got and still got a brand new kit. Definately a great experience and great company to deal with.
I ordered rims based on the picture that was on the website I didn't notice the description written of the rims was different from the picture.
I am so sorry to hear that. Thank you for reaching out with your feedback.
If you have any questions about an item please feel free to contact us.
We would be happy to review the item with you and answer any questions that you may have.
Amy
EXT 1257
Item was exactly as described. Pics are accurate and not misleading. Order was processed and shipped very quickly. I am very happy with what I received!
Gave me wrong bulbs realized to late but just as good bulbs
I was a little nervous my decal came in creased,talked to support and we decided to try it all went great. Nice support!
Seat covers were easy to install and looked great!
I bought a replacement for my spare tire kit for my Silverado. At the price I paid I would have thought I was getting something more like OEM and not something made in China. I guess everything is made there now.
10 minute install. Easy. Noticed it gets off the line a little better, that's about it.
Always easy to search and buy what I want. Thanks
Simple but not that easy to install. Screws can be easily overtightened - suggest more stable fasteners for attaching to hood.
I purchased this Tonneau cover based on a recommendation. IT seemed a little pricey, but I made the purchase anyway. WELL... I've only had it a few days and I think it was well worth the cost. It was well packaged. Easy to Install, IT looks great on my truck. It feel heavy duty and I need things that will stand the test of time and I think this will!
Floor mats received in a timely manner and it perfect shape. Also fit my 2017 RAM truck perfectly.
Fits perfect. Does sit over top of the Ram floor mats, but that fine. I like it!
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.


Thank you so much for your feedback and please feel free to contact us if you have any questions or
If you would like assistance with your Lower Bumper Grille Insert.
I would be happy to speak with you about your experience.
Amy
EXT 1257