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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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The Hellwig springs were shipped quickly for a great price. There was a bit of damage to the box and 1 part was missing. A quick call to Hellwig support and the replacement part is on the way.
Makes quick work of replacing bearings. Great price and a great warranty. American Trucks 4 Life!
Really satisfied on products and how fast they cam
I ordered the wrong part, so much for customer service, everyone makes mistakes. I will never use your company again, and will never recommend you to anyone. How ever I will tell everyone that you tried nothing to fix this situation, worst company ever!
Caliper covers do not fit tat least the stick 20 inch wheels on a Trail Boss. Covers scrape the wheels.
We apologize that your Brake Caliper Covers did not fit as expected.
I see that you have already been refunded for them but I would be happy to speak with you
If you would like to discuss your experience or if you would like assistance locating ones that would work for you.
Amy
EXT 1257
It was simple and easy on my phone and delivered on time
Was trying to get my veteran eligibility verified and never was able to accomplish this through my account, and no one in the online chat was able to help, plus tried to call and talk to some one live and the phone tree was difficult to get what I wanted and was also waiting for 1 hour on hold while waiting for representative and I finally hung up.
I am so sorry to hear that you have had difficulty with that. I took a look at your account and I see that you have it all set up now and thank you for your purchase of your Tuffy Security Products Underseat Lockbox. Please let me know if you have any questions or if you would like to discuss your experience.
Amy
EXT 1257
Everything was packaged well and no damage. Assembly was easy good fit. The only thing I didn't like was the skid plate lower mounting. On the Z71 package the skid plate over laps the existing plate and I didn't like the mounting studs that came with the kit. I trimmed the plate so it would lay flat and redrilled to use the mounting hole for the original plastic skid plate. I also trimmed the grill a little because I wanted the bumper to sit a little higher.
Easy to order, shipping was quick, parts were correct and fit well!
When I pay for 2day shipping and I'm charged for 2day shipping I want it in 2 days not 5 days later which is what happens... so why offer and charge for 2day shipping..
My item was delivered the the wrong address, I had to go look for it and luckily I found it. The box was beat up.
I am very sorry to hear that your order for your Silverado was delivered to an incorrect address.
Please let us know if you have any questions or if you would like to discuss your experience.
Thank you.
Amy
EXT 1257
Very easy to install, love how my truck sounds with this. Definitely wanted to spend money on quality. Got that bang for my buck!
I recently ordered a cargo manager for our Dodge RAM 1500. Your representative, Sam, did a great job helping me with my order. He walked me through the ordering process and answered all my questions regarding instructions, your installation support team, and return policy. Look forward to receiving my equipment in the coming week. Appreciate Sam's help!
When my running boards arrived damaged due to how the manufacturer packaged them, I called customer service to see what could be done. Not only did they reimburse me for the damage, bit they did so hassle free and with genuine concern for me as the customer. Then, when I couldn't figure out how to use the store credit I was granted, I called customer service again. Once again, it felt like talking to a friend as I placed my order over the phone with ease. It's nice to see such down to earth, personalized customer service this day and age. Thank you!
Everything was great, The flares were little tricky getting on, but once we figured out the instructions, everything went well, the stainless steel panels down the side side of the truck was perfect nice and easy to go on and look great
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear about your experience. I have reviewed your order for your side step bars and I see that you have been assisted but please feel free to reach out to me if you wish to review your order and discuss. I tried to reach out to you and I apologize that we were not able to connect. Thank you for bringing your concerns to our attention.
Amy
EXT 1257