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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Everything came as expected with the exception of in one piece by one of the nut that is welded in place a weld splatter attached itself in a way you could not get the bolt to start. Once I got that out all went well. My frustration is all the Emails I am getting wanting to sell me more stuff. I know where you are at. I can find you if I want something. So please take me off you Email list! I don't want or need 2 or more Emails a day to delete without reading.
Easy to apply dispenser. Color was spot on. Nice with the brush and the "pen". Would use again. One thing that would have helped would be to mention how much coverage (sq. Inches?) is in the tube. I was concerned about that when purchasing. Turns out mine was more than enough. But that would have been good to know up front.
Our local auto parts store, was out of stock on the replacement headlight lens, and then the other, and another all out of stock. I did a quick search, entering 2001 Dodge 1500 4x4 and " American Trucks " popped up, I scrolled down a few then back up. Opened and was amazed, lots of good stuff, entered my vehicle right down to my color of paint lol. Placed my order and it was here in 2 days, now if I can get my husband to install them... 🤔
So I decided to take advantage of the big Halloween sale. Messaged one of their wheel and tire specialist, just to make sure everything i was looking at would work for my truck. The specialist set me up rims and lug nuts, plus a nice little employees discount, very cool. So I go ahead start the process on line to purchase, I go to finish with payment and it gives me a confirmation page? Wait I never put in my credit card info? How? Why? Turns out the last purchase i made, real nice Mud flaps that fit perfectly btw, they used that card automatically. Not cool, big difference buying 50 doller mud flaps to 600 dollars of wheels, yea nice sale, and discount. So I freak out, research their site, find a number I can call for assistance, call. I'm on hold for what it seemed for ever. So I instant Message again while on hold. Employee response, I explained the situation, he said he can help, let's me know theirs a number as well I can call, I explained I've been on hold for quite some time, he apologized for the inconvenience, changes the payment method, canceled my one order, reorders everything with a inconvenience discount for the long phone wait. A few days everything is square with my card, I receive my rims, and it all worked out.
I recently purchased an item and I paid for the item which included a fee and taxes. When I returned item I only received the item amount but American Trucks keep the fee and taxes.
Hello Craig,
I apologize for the return tag charge, which is why you were not refunded your order total, as that cost comes directly out of your refund amount. I have reversed it, refunding you the additional $25.00 plus tax that was deducted, and you should see it within 3-5 business days. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
Bought step rails for Chevy Colorado. All of their products are great and I have had no issues. I'll buy more things for my truck here
I like the quality and variety of the products! The install video was a deciding factor in deciding to order. I will have to wait until I receive the product and get it installed to give a true evaluation.
Canceled my order didn't call email nothing before hand just Canceled it. This was for a customer of mine for my auto shop now it makes me and my company look bad
Hello Patrick,
I apologize that your order was canceled and that you were not notified. Unfortunately, your order did not pass our security verification, which every order must go through. We are normally not given exact reasons for the failure or cancellation; it can sometimes relate to the billing address versus the billing statement, but this is just one reason among many. We apologize for the inconvenience, and if there is anything else we can assist you with, please let us know.
Thank you,
Allison
Ordered swing box on Wednesday and got on Friday. Item was as expected. Very easy install. Will save my back and knees from climbing in and out of truck. Won't interfere loading wood in truck. Very happy. Might order one for drivers side. Also I have a cap on my truck doesn't interfere was that or TMat at all.
I had ordered one from Carid and the seal wasn't good enough for me so I started looking ad again and found one with American Trucks. The seal is on the light and is a whole lot better than the 1st one I bought. Wish I could've got it with a clear lens but the smoke don't look bad. Did a good job getting it to me. I also love that it's American made... I recommend this if you're looking for a 3rd break light upgrade or replacement. Good price also.
Thank you very much. Received my package on 11/6/2025
I ordered a heated, powered mirror, it was not heated or powered, I paid $56.21
You gave me store credit for $49, it was not as advertised and I lost money.
Not my fault
Hello Daryl,
I apologize that you received the mirrors without power or heating as advertised. I understand your frustration, and I acknowledge your request for a refund. We do not typically refund shipping costs, but considering the situation, I have gone ahead and issued a refund to your original method of payment. We apologize for the inconvenience once again, and if you need anything else, please feel free to let us know.
Thank you,
Allison
I have been dealing with AM/AT for at least 10 years. I have been satisfied with the products i have purchased for my vehicles. I watch their video to get a heads up on installation. I recently purchased a HD Rear Bumper for my 2018 Ford F150 XL Reg Cab and watched the video (by Sara) who was very informative and complete to do the install. Thank You, hd.
I paid for next day shipping and all I'm seeing is the carrier hasn't got the part yet. I should've had the part today to fix my customers truck.
Hello Donnie,
I apologize for the delay with your order. It seems you purchased it early enough in the day on the 5th that it should have left our facility that day and been delivered on the 6th, as you stated. Instead, it didn't get picked up by UPS until the following day; therefore, I have refunded you the expedited shipping cost you paid. You will see this refund within 3-5 business days, and I apologize again for any inconvenience this has caused you. I have also passed this information along to be investigated further with our fulfillment team. In the meantime, if you need anything else, please let us know.
Thank you,
Allison
I ordered some items, and one of them had a 10% off coupon, at check out the discount was applied to the total, after I processed the order, I received an email saying I still owed about 90.00 I called and explained the situation and then cancelled the order because it was the same cost as ordering from the manufacturer directly.
Good, easy search for product, ordering went quick and easy. Painless experience. I have definitely make "American Truck Accessories" my go to place. I like the fact that they have an install video with the product. Nice touch'
DO NOT BUY FROM THIS COMPANY. Once they have your credit card information they will post charges to it but not issue an invoice. When you contact them for a refund or exchange they will deny any knowledge of the transaction even though your credit statement clearly shows a charge and payment to them. Their excuse. " We have no evidence of a purchase because there is no invoice. Therefore we can't find any such charge. " This is true even though I sent them a copy of my credit card statement showing the fraudulent charge. It could be an employee working in the charge department skimming money from fraudulent charges but the company is completely willing to ignore it and have their customers be charged for items not ordered. I'm sure there a record of the fraudulent charge under my name somewhere in the system. Isn't that how businesses work. Apparently not, Looks like a tax dodge by getting money coming in and denying they ever received it. DO NOT GIVE THEM YOUR CREDIT CARD OR PERSONAL INFORMATION. DON"T BuY FROM THEM AT ALL. You will regret it. I know I do.
Hello John,
I apologize if you contacted us and we were unable to locate a transaction that you see on your credit card statement. I understand your frustration and your desire to find the necessary information to understand where your money went. Unfortunately, I am unable to assist you further or reach out to you due to the lack of information provided. However, you can email us at [email protected]. Please make sure to provide your order information, and we would be more than happy to look into this to see if there is anything we can find regarding your request and help resolve this issue for you.
Thank you,
Allison
Great customer service. Got exactly what I. Needed rep was in no hurry to get off call. Payed very close attention to detail and making my product was going to come out great and making sure we ordered the right part.
Soon after my initial order, my email inbox was flooded with ads from this company daily. Now I have received a request to review a transmission cooler that I have not received nor installed yet.
Hello Shannon,
I apologize for the overwhelming amount of marketing emails you are receiving. You can unsubscribe from them at any time using the link at the bottom of any one of them. We have a customer portal you can use, which is orders.americantrucks.com, to locate tracking, estimated ship dates, and much more. I hope this helps, and if you need anything else, please let us know.
Thank you,
Allison
I waited a month for a part package to become available after being on back order. When I was notified it was in stock again I promptly ordered it. Several days after order it I am notified it is not in stock again and I have to wait a couple more weeks for it. I would have been able to get it elsewhere but now it seems everyone is currently out of stock. This has been a big inconvenience for me. I can't wait over a month and a half for parts. I don't understand how it is in stock until my money has been obtained and now it is not again. Questioning if I wait will it only be 20 days, or is this a reoccurring trend.
Hello Eric,
I apologize for the delay with your order for the Brake Rotor and Caliper kit. I completely understand your concern and frustration regarding this matter. It seems that the order is coming directly from the supplier, who is currently out of stock. We have an updated estimated ship date of 11/22-11/25; please note that this is only an estimate, meaning the order could ship sooner, during this timeframe, or after. Please keep an eye on your email for further notifications regarding your order. You can also use our customer portal at orders.americantrucks.com to locate estimated ship dates and tracking information as well. I have issued you promotional credit to use towards a future purchase, either online or over the phone, due to this inconvenience. In the meantime, if there is anything else we can assist you with, please let us know.
Thank you,
Allison
I ordered mud flaps for my truck and they don't fit. Not even close. I called to return was on hold for a long time. I can't do return on line because I ordered as a guest. And the website would not open to even chat with anyone
Hello Darren,
I apologize for the trouble you experienced while processing your return. For future reference, we have a customer portal that you can use, which is orders.americantrucks.com. You do not need to be logged into your account, nor do you need to have an account with us. You can use your email or order information to locate the order, start a return, track shipments, and get estimated ship dates. I apologize again, and if you need anything else, please feel free to reach out to us.
Thank you,
Allison
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Hello Cletus,
I apologize for the marketing emails; I completely understand your frustration. I know they can be overwhelming. You can unsubscribe from them at the bottom of anyone, and we have a customer portal you can use to locate tracking, estimated ship dates, and so much more. That portal is orders.americantrucks.com. I'm glad that you like the product and enjoy shopping with us. If there is anything else we can do for you, please do not hesitate to reach out to us.
Thank you,
Allison