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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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After completing our purchase, American trucks was immediate to send me a receipt and very prompt with sending out the product. The product that I ordered was being shipped as two separate parts, even though they are assembled as one piece. We only received one of the parts and FedEx has no clue as to what is going on And we have now been waiting for three days to get a reply from FedEx on what they are doing about it. We did reach out to American trucks to inform them of the situation and we are now going through the return process so I can get what I actually ordered.
Easy and awesome purchase from American Trucks! Because shipping was so fast, I was able to install quickly. Definitely appreciate American Trucks great customer service and intuitive install videos!
Overall a great company. Been having problems with header bolts and them sending the wrong one but was corrected and hopefully for a quick turn around.
A couple days ago I received the part from AT. It was on the ground on the side of the road under my mail box. I have had problems with Fed-Ex before but that is the worst.
Hello Mike,
I apologize that FedEx left the package underneath your mailbox instead of at your front door. I'm glad you received the order and that there was nothing further wrong with it. If you need any additional assistance, please feel free to let us know.
Thank you,
Allison
AT has the best customer service, I actually saved a little money buy calling them and talking to a person. Great experience.
The only downside is the amount of spam emails that I have been getting from AT, it's almost obnoxious. If the didn't send so much it would be a great company. Therefore I gave them 4 stars.
Shipping was very fast...
I needed a replacement left headlight assembly for my 2015 Ram 1500. I had to have looked 10 different places, including eBay and Amazon, and this was the best deal and fastest shipping as well. It actually came in 2 days rather than just being promised in 2 days!
Mike informed me that the price on his screen was less than the one posted on site. He told me that he could see both prices and was able to fill my order at the lesser price.
Ohh, it was just awesome. I ordered call during intake all the parts were there. Simple installation. Instructions video was very useful recently. Just ordered some headlights now I just finished ordering the tailgate assist. See how all those go. Just gonna wait for them to get shipped over here.
I was not sure what i wanted but Gregory took the time to help me deside with no pressure. I feel i will be happy with the exhaust system he found for men. Another very satified customer.
I tried to place an order 2 separate times. I included my billing address and shipping address and it was cancelled both times because address didn't match so I called and asked to speak to department that handles the verification and they said that it's a third party company and they have no access to call them or a way to be transferred to them. You lost my business by not being able to speak to someone about a LEGIT transaction.
Hello DJ,
I apologize that your recent orders were cancelled by our third-party security system. Unfortunately, we do not have a way to verify exactly why the orders were cancelled, as it can be due to numerous reasons such as mismatched addresses or credit card information that does not match your billing statement. It truly depends on the situation, and we always suggest calling your bank before attempting to replace the order. I apologize for any inconvenience this has caused you, and if you need anything else, please feel free to let us know.
Thank you,
Allison
I've never had problems ordering or getting the items shipped. Everything fits exactly the way it should. I would highly recommend buzzing gun to anyone.
Both your catalog and your website are easy to navigate. Check out was easy, also.
You guys make it easy to purchase parts from you everything is explained really well and fitment is important to you which is also important to me.
Very good and knowledgeable people. Had great conversation and was lead to the correct person to answer my questions before placing my order. Would recommend them to anywho ask about truck parts.
I ordered a pump for my clutch and they handled my order with care. I got updates and they checked in with me when it got delayed. I also really enjoyed the extra piece i recieved just for placing my order and i liked that they sent me a magazine.
I recently purchased an 'Open Box' Borla exhaust system which stated that although parts of the system may be missing, the overall kit was in good shape. When receiving the product, I found that the kit had been cut and welded on. The KEY flare to connect to the vehicle's catalytic converter had been CUT OFF and was not included in the kit. There was NO WAY to install this on the vehilce and I could not find the flare as a seperate part on Borla's site or anywhere else. Although the price of the kit was reduced significantly, I would have never purchased it knowing that as it was delivered, there was no way to install it. The kit is large and it would cost significant $$ to return which is all lost money. I will NOT purchase again from American Trucks but rather look for another vendor for the parts I need even if it costs more from somewhere else.
Hello Eric,
I apologize for the exhaust arriving and for the fact that it was missing a very important piece. I completely understand your frustration, and we apologize for the inconvenience this has caused you. I also apologize if the website photos and description were misleading in any way. I called you this evening and left a voicemail offering to assist you further with returning this, as it will not actually cost you anything to return it. At your earliest convenience, please reach out to me.
Thank you,
Allison
After reviewing the options for replacement parts for my vehicle I found American Trucks to have the largest selection of parts with the best pricing and availability.
Ordered multiple parts at various times from AT. Never any issues with the items and totally satisfied with my experience and quality of products
The kit was missing a main clamp to connect the new exhaust to the existing exhaust pipe. I had to purchase one to complete the installation for a cost of $49.
Hello Derek,
I apologize that your kit arrived with one clamp missing and that you had to source it locally. In the future, you can reach out to us for missing hardware, and we will sometimes be able to source them from the supplier, or we can offer a reimbursement for your local purchase. I have gone ahead and refunded you for the clamp that you had to purchase locally. If there is anything else you may need, please feel free to reach out to us.
Thank you,
Allison
Leo did an excellent job in helping with my orders and fixing my account dilemma. I had two different emails on file, and he was able to combine them so I could get my veteran's discount. He answered all my questions and was patient with me because this was my first time ordering.
They created a quote and I get at least 6 emails a day. You email and send an email to waste your time and do nothing about it
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley,
I apologize that FedEx seems to have damaged one of the boxes, which was returned to sender. I understand that you are experiencing trouble with FedEx, and I completely empathize with your frustration. I'm glad you contacted us, and we have set up a replacement for you. I went ahead and released the replacement to process and ship ahead of the investigation with FedEx. I apologize again and have issued you promotional credit to use on a future purchase, either online or over the phone. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison