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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Ordering here is always good. It's just the shipping that sucks. Fedex never delivers on time it's always a day or two later than it's supposed to be. Fedex couldn't find my package for a day this time around. If shipping was better it would be 5 stars.
Amazon had the same parts for $189.00 your price was $229.00
Box was in great condition, as well as the product but on the front left side flare, the tape was peeled off a little bit and wasn't able to fully stick onto my truck as well as the back right flare the whole tape was wore and wasn't able to stick onto my truck at all
I am very sorry to hear about the tape on your fender flare. I have left you a voicemail.
Please feel free to reach out if you have any questions or if you would like assistance.
Amy
EXT 1257
Great, was just what I needed for my ATV! Works just like the advertisement said. Bites into the ground and provides a solid anchor point from which to pull to.
Works amazing and makes my truck sound and perform great
I like their prices and site navigation. It was very easy to find and purchase the wheels I wanted. It seems alot of sites are harder to navigate when you only want wheels vs a wheel/tire package. Free shipping and all items arrived quickly and zero damage.
The fender flares didn't fit. Having a little issue getting my refund. I sent pictures but site says waiting for pictures.
Thank you for reaching out about your fender flares. I am so sorry they did not work out for you. I see that you have been assisted with this issue.
However- Please feel free to let me know if you have any other questions or if you would like to discuss your experience.
I would be happy to speak with you about it.
Amy
EXT 1257
The website was easy to navigate and I love my bed cover!
Some of the best customer service out there but the only bad thing is your website said I would get my part on Saturday but fedex said I will not get until Monday
There were several options available versus just one option
I purchased the single side exit 3 inch exhaust kit for 2007 dodge ram. Worked well on my wifes 1973 d100.
Naturally, the hangers dont match up to anything on a 50 year old vehicle, but the system fit (other than needing todd an extension nefore the muffler, since oir truck is a longbed).
Good tone, a little louder than expected, but i think thats from the headers more than anything.
I ordered a Diablo intune yesterday and shipping said delivery next day. There has been no shipping update and has no arrived. The sales rep I spoke with on the phone deciding which tune was great but the shipping and promised delivery not so much
I am so sorry for any delay you have experienced regarding the shipping of your tuner. I see that this has been delivered and you have spoken with our customer service team.
Please let me know if you have any questions or if you would like to discuss your feedback.
Amy
EXT 1257
Install was easy and brakes are better than OEM. Pads have more surface area for contact on rotors and super quiet after break in.
Received a package without the item in it and it has been a week and half still no response need this part for my veichle
I am sorry to hear that there was a delay with the shipment of your Bilstein B8 5100 Series Rear Shock. I took a look at your order and I see this has been delivered.
I see that you have spoken with our customer service however, if you should have any questions or if you would like further assistance please let me know. I
Would be happy to help.
Amy
EXT 1257
Product arrived the day after purchasing and was exactly what I needed to get the job done
The way American trucks has their site set up is amazing. Input all of your information about your vehicle, including the color and when you do a search, it will show approximately what it looks like on your vehicle, including the color of your vehicle. It's great having a reliable source that specializes in truck parts Instead of a place like Amazon. It's a great one stop shop for anything you need for your Truck!
The website is easy to use and let's you know if the item fits your truck before you purchase them.
I love shopping on American Trucks, they have model specific parts for low prices and a huge selection of clearance and open box parts that saves me even more money.
Products have a lot of information to make up your mind on witch one is better. The quality is good highly recommend.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking time to leave feedback. We appreciate it.
Please feel free to reach out to me if you would like to discuss your order and experience. If you have an order number I would be happy to review your order with you.
I would be happy to help.
Amy
EXT 1257