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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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The website was easy to navigate and they had a large amount of what I was looking for in a lot more configurations than I expected.
I purchased a rear 6" lowering kit that was discounted because it said it was an open box. The price was right, but today I get a message that delivery could be 12+ weeks for delivery. This makes no sense to me. If you know it's an open box, why is delivery so far off?
I regularly use American Trucks for ALL of my needs. I wish I made money faster. They have everything Ive ever wanted, with excellent customer service and prices. Will hopefully 🙏🏻 one day have my 2020 Trailboss completely decked out because of AT!
Love 👊🏻
Bobby Pruitt
I recently purchased a Husky Hood Shield for my new 2025 Chevrolet Silverado 3500, installed it the day it arrived shut the hood to take a look at my new purchase, looked great until I pulled the hood latch to reopen the hood finding that I could no longer reach my fingers into the hood release latch to open the hood! Very poor designed part ended up having to struggle with a pair of cloth wrapped curved needle nose pliers to get the hood reopened so I could ultimately find that I needed to remove the hood shield because it wouldn't work! Still waiting to hear from the manufacturer and American Trucks representatives still haven't reached out to return my phone call, so obviously I'm a very dissatisfied customer over this!
Hello Tony,
I apologize that the Hood Latch seemed to be defective and did not work. I also apologize for being a little behind on this matter. I see that your return request was approved, and you were given a return label to ship the product back to us. We will issue your refund within 7-10 business days from the time the return label is scanned with FedEx. I have issued you promotional credit to use on a future purchase online or over the phone. In the meantime, if you need anything else, please feel free to reach out to us.
Thank you,
Allison
I placed my order. Later that day i received an email telling me they were indeed out of stock of my item. Initially there was a deliver by date. The email said the item was delayed about two weeks. The next morning, an email said the item shipped. What was the confusion?
I installed the seal to the fender flares in the first step as the instructions say to do.
They had fallen off before step two. The channel in the seal is not deep enough to hold the seal in place with the adhesive tape that is attached.
I ended up installing the fender flares without them, and overall they look pretty good, but I am concerned that I may make my rusting issue worse by trapping moisture.
Hey Ron,
I apologize if the seal for these fender flares did not stick correctly. I read some reviews, and the first one I found mentioned that the customer used a clamp to give the flares some time to adhere to the adhesive, ensuring a tight fit. However, I understand that you mentioned it was not deep enough to hold the seal at all. I apologize for this, and I suggest giving us a call so our Tech team can take a look and possibly offer additional assistance or suggestions. Photos also help us determine if the product itself is defective or if there is another issue. If you need anything else, please feel free to let us know.
Thank you,
Allison
I've ordered a few it items from them and each time I did an online chat and was able to get knowledgeable techs and good recommendations.
I ordered a big shield on 11-12-25. Two hours later I called the customer service line and cancelled the order. I received an email saying the order was being processed. I called again the second time on 11-12-25 an advised the order and payment was cancelled. Today 11-13-25 I received notice that the shield was shipped. I chat with your customer service on line today and was told that the shipment can't be stopped.
Ridiculous! This is totally whack!
Now I have to await the delivery and send it back, or take it to Lynchburg Va (25 miles away) to the UPS FEDEX store to return it. I will NOT pay return fees,
Hello Eric,
I apologize that you were informed your order was canceled and then found out it wasn't; it actually shipped. I completely understand your frustration regarding this. It sounds like this order might have been shipping directly from the supplier to you; therefore, we would have needed to submit a cancellation request, and it would need to be approved first before we could confirm the cancellation. Either way, this should have been explained to you. Please contact customer service for assistance with setting up the return, and no, you will not be charged for the return cost. In the meantime, if you need anything else, please let us know.
Thank you,
Allison
This was my first time using the site. I found it simple and intuitive. There was no problem finding my truck and even less of a problem finding the parts. The prices are quite competitive and I didn't get knocked over the head with shipping. The communication on shipping has been good so far and we'll see how I like the packaging and timeliness of shipping. Package should be here in a day or so.
Great service and glad to see that there was an option to chat with a representative. I didn't use the service, but glad there is one.
Person that I ordered the part from was very knowledgeable and answered all of my questions about the order. Purchased many things from this company and have always had great service
I went to American trucks dot com thinking because of name and all the US flags on their site ment I was getting a USA made parts and got Chinese garbage bulb sockets clocked wrong causing wires to needing to be lengthened and curvature of headlight is not close to oem and not following the curve of hood and fender no amount of savings on price should equal this incompetence.
Hello Heather,
I located your order for the headlights, and I apologize for the quality of the product and for it not fitting like the OEM ones. If you would like to return it, you can do so as you are well within our return policy. You can also work with our Sales Techs to see if we can find an alternate product that would be more compatible with your vehicle and meet your standards. I apologize again, and if you need anything else, please feel free to let us know.
Thank you,
Allison
Most items lack instructions for install which is a shame and the packaging is terrible for shipping them on some items. Customer service is helpful.
Hey Benjamin,
I apologize for the lack of instructions included with your recent purchases and for any poor condition in which an order may have arrived. I noticed that one recent purchase required you to set up a return for replacement due to the box arriving with a hole in it and the gaskets being crushed. I apologize for the inconvenience this has caused you. I have also passed this information along to my fulfillment team for review. As for the instructions, we try our best to offer instructions and installation videos on the website, so if you don't receive something physical in the box, please always check there. You can also reach out to us for assistance in locating instructions, and we will be more than happy to help you. In the meantime, if there is anything else we can assist you with, please let us know.
Thank you,
Allison
Pleased with the number of brands and options. Especially pleased that the loudness is indicated for each option. Discussed a clearance concern with a tech on the phone and was resolved. Delivered in two days. I absolutely recommend American Trucks.
I've been looking for the right parts for my truck and this site picks the exact parts along with explanation of quality, performance expected, and installation features... GREAT SITE 👍🏻
The part I received from you guys is the wrong part. It is for 8L 90 transmission and mine is a 6L 80 transmission so it won't fit. I was gonna see if you guys could send me the right one and I send this one back.
So far I've ordered a new grille, headlights and leveling kit and haven't been disappointed yet. Process was easy and quick. And the prices are great as well, and I still have plenty of things to order.
The previous order was for headlights that did not produce enough illumination for my 82 year old eyes. Additionally there were no adjustment provisions for the high beams that pointed into the roadway approximately 8 feet in front of my vehicle.
American Trucks did accept them as a return, however I was unable to obtain a full refund because I was outside their 30 refund policy, They did give me full store credit minus a small shipping fee.
I just used the store credit to purchase a nice pair of full LED tail lights.
The guys at American Trucks did an awesome job at helping me pick the best LED headlights, taillights and a new set of shocks for my truck. Highly recommend.
I did everything on line so it was smooth, user friendly! I did not talk with a tech! The website information seemed sufficient for someone not so techey!
Have not received my order but seems to be expeditious so far!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
I apologize for the out-of-stock product and for any confusion surrounding this issue as well. It appears that the open box product is what shipped today, on the 25th. You have another order for a new, unopened box product that is out of stock, with no estimated ship date at this time. I apologize for any inconvenience this has caused you. If you would like to find an alternate product, please give us a shout, and we would be more than happy to assist you with this.
Thank you,
Allison