On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Got my item fast, very easy to install, works great, very pleased.
The shipping was on time they are cost effective and the just look so amazing they fit on my 2008 Chevy 2500 hd
Ordering easy and fast delivery overall great experience.
I will be returning my order. It does NOT fit. I entered my vehicle to specifically purchase the correct item for my truck, as directed by the website.
Experience, well wasn't very satisfying. Really wanted the rims I ordered. Was told what I wanted was out of stock but back ordered. In a matter of hours received an email and the rims were out of stock again. Seems like a lack of communication between agents or something. Then I had problems getting my refund. So you can say I won't be ordering American Truck in the near future.
Ronnie, I am really sorry to hear about your wheels being out of stock. Please let us know if you would like us to help you locate a similar wheel that is in stock. You have a voicemail from me and I also issued you a store credit. Please feel free to return my call at EXT 1257 if you have any questions or if you would like to discuss.
I would be happy to speak with you.
Amy
Ease of navigating through he system. Price was good. Most of all free shipping.
Easy online ordering and fast shipping. My ordered product already arrived and is mounted on my truck. Looks amazing!
Both products ordered were good quality as advertised. The shipping was reasonable and accurate. Good experience overall, I will shop here again.
Fits well and looks like it will do what it's designed to do. Keep the bed from getting scratched and load from sliding all over the place
Ordered some fox shocks from these folks and got super excited when I saw the 1-3 day shipping awesome won't have to wait weeks for parts…. Wrong!' June 3rd now and still no word on the shipping more like 1- whenever the $#*! we want shipping Merica
Salvador,
Really sorry about the delay with your shocks. We apologize for the backorder status but if you would like to speak with us about alternative shocks that would work for you that are in stock we would be happy to assist you with that. Otherwise, when these come into stock they will ship out to you. I tried to call you to review this as well and I am sorry I missed you. Please feel free to contact me at EXT 1257 if you have any questions.
Have a good day!
Amy
Very good throttle response very happy with it. I could tell the difference when I first hooked it up and took it for a test drive. I cannot believe the power my truck had after I installed it. Wish I would've had one of these a few years back to get rid of the turbo lag.
Have ordered a bunch of items. Shipping was fast. Items were as described. Will be ordering more in the future.
My new rack looks perfect on my RAM truck. Very easy to assemble. Solid construction.
Both running boards had damage on the ends of each of them. The shipping box packaging was also very damaged.
Hi Devin,
Really sorry to hear that your steps arrived with damage. I looked at your order and I do not see that you contacted us about this.
I left you a voicemail to apologize for this and I hope to hear back from you.
My EXT is 1257. Please give me a call back if you would like to discuss your experience.
Thank you.
Amy
Spent 4 weeks trying to decide what fender flares to purchase. Went thru many salesman and never got the answers I was looking for. Decided once more to try. This time I talked to Stephanie and she answered all my question and even gave me several items to consider. If she didn't know the answer she told me not giving me something I could easily see was off the wall. Appreciated her candidness.
I Installed a 2024 Ram 1500 5'7" bed mat is not cut right and does not fit in the bed of truck very well. I have sent photos to American Trucks and they want more photos. It is not worth the trouble. I will use this terrible mat until I can get my bed sprayed or a new mat comes along. Warning do not buy this mat for the Ram 1500 its not worth it.
Hi Gary,
Really sorry to hear about your bed mat. I tried to reach out to you over the phone and sorry I missed you.
Please give me a call back at EXT 1257, I would like to opportunity to make this right for you.
I hope to hear from you soon.
Amy
I used your chat feature to ensure I got the correct part for my truck, and when I took it in to have it installed it was indeed not correct! Very disappointing
Really sorry Michael that the muffler did not work out for you. It does say that some adaptation may be required but all the fitment checks out.
I see that you have returned this and have been refunded but please feel free to contact me if you have any questions or if you would like assistance
Locating one that would work for you. I would be happy to help. You can reach me at EXT 1257.
I hope to hear from you soon.
Amy
Called a week later after not receiving the product and they said it's on back order for 45 days.
So sorry for the delay in the shipping of your cover Kyle! I am glad you have received it and thank
You for speaking with me about your experience today.
If you should have any other questions, you can reach me back at EXT 1257.
Have a great day!
Amy
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Peter,
Really sorry this cover did not work out. I see you have returned it for a refund.
I left you a voicemail, if you are interested I would be happy to try to assist in locating one that would fit for you.
Please give me a call back if you would like to discuss. You can reach me directly at EXT 1257.
Have a great day!
Amy