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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Only website I have always use to buy aftermarket part for my truck because of the great deals and quick delivery. Don't any anything to complaint about the website.
Relatively easy to install but not as strong as I would have liked. There should have been 3 brackets on each side so that they wouldn't bow in the middle.
I got some runningboards for my truck. They were delivered in a timely manner and they look great.
I have ordered a few different parts and everything has been great, every time.
Thinking of shopping again in the future. Love the website.
The light for an 2011 f150 third brake light by Radom doesn't match your videos or the pictures on your site. The wiring in the back doesn't match my truck. Can we fix this problem asap thank you
Whenever I place my order there was any indication on your website that item was out of stock, delaying my plan's to installed item before my trip to the coast. I'm very disappointed!
The website is easy to use and I appreciate the military discount!
Great selection with American Trucks. A lot of the items have quick video reviews as well as some installation videos.
Shipping was good and so were the notifications for my order. I would definitely use American Trucks again for purchasing.
I was notified that order had been shipped and was scheduled to be delivered on 6/6/24 by Fedex. On 6/6/23 at 4:37 pm I receive and message that the package barcode label was "unreliable" and would have to be relabeled!. Today 6/6/24 at 7:43pm I have not heard from Fedex about new arrival date of package. I've tried to contact Fedex with no results. I I'm now getting concerned that package may be lost! I know the problem was not caused by your company but if you could help I would appreciate it very much
Hi Craig,
Really sorry that your wiring harness was delayed and did not arrive when expected.
I have gone ahead and issued back your expedited shipping cost and issued you a store credit to apologize for your experience
With your first order. Please check your voicemail and let me know if you have any questions.
I would be happy to speak with you.
Amy
EXT 1257
Absolutely love the look and fit of this bumper. Came with Absolutely everything to install and wire. Unfortunately it was scratched. Wish I would have had an option other than install it, but the factory bumper was destroyed. Would still recommend 10/10 to anyone looking for a complete rear bumper upgrade
Hi Ryan, Really sorry that your rear bumper arrived with a scratch. I checked out your order and I did not see that you contacted us about it.
I left you a voicemail and issued your a store credit voucher as an apology for that.
Please contact me back at EXT 1257 if you have any questions or if you would like to discuss your feedback
Thank you!
Amy
I was only able to find two bull bars to fit my 2024 Ram3500 diesel dually in polished stainless! One was out of my price range and the other was in range, only at American Trucks! Shipped fast! Thanks!
I've enjoyed shopping from a very massive collection of items for my 2013 Ram, bringing this thing back to life has been fun.
This purchase was even easier than the last...I will be back
I was having some trouble getting my order through with the shipping...so I called and got Mike on the phone. Mike was so incredibly helpful and made this a great experience. Thanks Mike
While I was initially excited about having a backup camera on my truck, the information about how the camera attached to the rear-view mirror was misleading. Secondly, the rubber straps failed within a week after being attached to the original rear-view mirror. Thirdly, the ability to use the mirror associated with the camera is at best is terrible. You get a dim view of the camera's recording of what's behind you. You have to keep adjusting your seating to be able to get the reflection out and see exactly what you are backing into. I would not recommend this product to anyone who is serious about having this camera.
The cover was once used but came in excellent condition. All the correct parts included. I tried a youtube video first to get instructions and found the written included instructions to be much better. I am 71 years old and put the cover on by myself - it looks great.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Really sorry that the first cover you wanted was out of stock Alfred!
I see that you located another one that was in stock and ordered that cover.
I am glad we were able to assist you in finding one in stock that would work for you.
If you have any questions or if you would like to discuss your experience I would be happy to speak
With you.
You can reach me at EXT 1257. Have a great day!
Amy