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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I had to return an item. The customer service staff was helpful and efficient with none of the usual run-around, and my claim was processed seamlessly. I recommend this business, and will certainly do business with them again.
Love the final product and look. Using another comment I temporally secured the back bracket first to mark where I should drill the front holes. I needed to the shorten bottom brace a bit so it would fit properly. Also good to be handy with tools. Very happy camper.
Site indicated 'in stock' so I ordered/rec'd confirmation, then later rec'd 'out of stock' email notice. Clicked on 'notify when in stock', later rec'd email that there was stock, clicked on link to only see 'out of stock'. Quite frustrating wasting my time.
Bed mat had like orange paint on it. Mat was not even in a box like the bed cover
Exhaust came a day earley all parts were correct and undamaged. System works,looks, and sounds great.
I have ordered several items from American Trucks, I have not had a bad experience yet. Keep up the great work.
I put my truck information in and ordered runningboards for that specific truck and upon opening them, they stayed they will not fit my truck!
Received my new headlights within 4 days of ordering will order again in the future.
While the ordering and searching process was easy, the item was never available and is now saying it's back ordered for 12 weeks. Why show it available on your site only to not be?
Hi Jeff!
I see that your mirror did ship out right away and I apologize for any confusion.
If you would like to discuss your experience or if you have any questions you may reach me at EXT 1257.
I would be happy to speak with you and I hope that you are enjoying your new mirror.
Have a great day!
Amy
Awesome having knowledge on the chat when looking to order something
It is a great product and replaced cheap OEM splash shield. Product looks great and light weight.
Perfect fit and easy installation. The tail gate assist works great.
Ordered cold air intake on 6/21. Through paypal. Was called a few hrs later saying it was canceled due to not enough info for delivery address. Guy transferred me to someone where I ordered it and payed with cc. He never told me it was out of stock when ordering it and it would still be here in the window of the 26-28. Now the guy I just talked to on the phone told me it's out of stock and wouldn't be shipped until the 28th. That's fkd up. Plus I bought it from american trucks and my email says american muscle. What's going on there. Am I getting scammed?
Hello Jeremiah,
Thanks for speaking with me on 7/1 regarding the above comment. Apologize again for the miscommunication and any confusion it caused with your order being out of stock. I'm glad you did receive your item within a timely manner after ordering, and we clarified the American Muscle email you recevived. Again, if you have any other questions or concerns you can reach me at ext 1896. Hope you have a great day!
So far so good. Plug and play is nice. WiFi enabled and everything. I'm
Good, Good, Good, Good, Good, Good,Good, Good, Good, Good!
Product was as described but FedEx shipped it to the wrong address
Everything went fine with the delivery. I haven't had time to install the door seals yet.
Foremost the product I bought from American Trucks was cheaper the from the website of the manufacturer of the product. A throttle controller for $69 bucks whose name I just forgot. But I freaking love it the garage charged me $205 bucks to install it for me but guys I have a 2021 Chevy Silverado 2500HD with the 400Hp. V8 with an AFE cold air kit $400 bucks and a modified exhaust system and my brand new throttle controller Big Bartha flat out kicks $#*!!
Great communication when you place an order. They answered all the questions I asked. Shipping experience was good. You get notifications when the order gets places shipped and delivered.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Really sorry about your bed mat Ramiro.
I see that we have assisted you with this but
Please feel free to contact me if you would like to
Discuss your experience. I would be happy to speak with you.
You can reach me at EXT 1257.
Have a great day!
Amy