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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Love ordering at American trucks, fast shipping and great customer service.
The representative Alex was courteous, and knowledgeable in satisfying all my needs and questions regarding and expensive purchase. I will continue to patronize your company for this exact reasons. Alex is definitely an asset to your company
Purchased dual exhaust for my pickup. This site had a lot of choices and good info on the products they sell. Will definitely purchase from them again
First time using / ordering from you seems pretty basic good info probably use in the future hope the shipping goes well. Hoped you had the package deal for the aluminum valve covers in stock but this will have to do, thanks Jason Hatfield Red Bluff CA.
I've just started ordering from A/T, However after dealing with eBay only a few times I've found not everyone that say they have quality products does!
I want quality parts that fit and if damaged for any reason at all in transit, I do not want to jump through hoops trying to find someone to help me get it returned and replaced. I don't want to talk to AI! I want to talk to a person!
In parts I want to talk to someone that knows what's going on, What WILL WORK AND WHAT WILL NOT WORK! The best product for the best performance.
As I said, I just started so we shall see what happens, Thanks. BC
My agent was very helpful, helped me with my selection. I feel it was a great fit for my truck. Can't wait for it to get here!
Found website on a Google search. Product looks awesome. Website very easy to navigate through. Short video on installation was very helpful. Price extremely competitive.
Every time im on this site its easy to find what i need at great prices and the free shipping, most of the time is huge plus.
Totally impressed helped me every step of the way. Just awesome.
Great timely orders and no issues with receiving my product not sure if it works yet tho, haven't had the time to install yet
Able to find what I wanted just fine. When making order, it was implied that the order would arrive by Thursday which was a factor in ordering. Order process smoth, got comfirmation email and then received email saying delivery would be Monday. Not cool. Other than that, no problem. I will order again, just won't count on any estimated shipping times.
Well i had to order a couple parts for my truck and ya'll had everything I was looking for
It is pretty good but ordering online is quirky when I try to get my military discount. It seems to work only for certain products.
Easy. I always love buying stuff for my truck. Looking forward to getting more parts in the future.
Chatted online to purchase throttle body for my truck. Gave model, vin, ect. Price was right rep was friendly as well
Website was very easy to navigate to find the right product for my truck. Felt confident that what I purchased would fit my truck like I wanted. Product is currently being shipped.
After ordering the wrong size tires I was able to start a return on the website and get return labels immediately. My store credit was in my account in less than 24 hours to purchase the correct tires.
Have variety of parts and I like to keep the parts oem or close as possible
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donald,
Thank you for your recent order from AmericanTrucks, and for taking a moment to share your experience with us. We value the feedback that we receive as these comments assist us in making changes and improvements to the products and services we offer to our customers.
We reviewed your order, and we do apologize that there were delays in the Weathertech No-Drill Mud Flaps being delivered to you. It is our goal to have shipped and delivered to our customers in a timely manner, this was not your experience and we can understand your frustration.
Due to the delay, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy