Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of American Trucks

American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
How would you rate American Trucks?
grey stargrey stargrey stargrey stargrey star

American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
361
This company responds to reviews on average within 6 days

Instant Feedback

47,012 reviews

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
Follow Steven E.
Unfollow Steven E.
Share Review
Report Review

Missing parts
August 1, 2024

I ordered the set of lights for my grandpas truck bed, and when I received it, the included harness was not in the box.

Date of experience: July 21, 2024
California
1 review
0 helpful votes
Follow Betty Z.
Unfollow Betty Z.
Share Review
Report Review

Chrome Handle covers
August 1, 2024

I installed 4 chrome handle covers on my 2015 Silverado Crew. Very easy installation and they look great!

Date of experience: July 21, 2024
Colorado
1 review
0 helpful votes
Follow Kristian Q.
Unfollow Kristian Q.
Share Review
Report Review

Awesome
July 31, 2024

There was a lot of options witch was really awesome and they we're all pretty reasonable price to

Date of experience: July 21, 2024
Wisconsin
1 review
0 helpful votes
Follow Colton O.
Unfollow Colton O.
Share Review
Report Review

Overall great company to buy from! Very fast shipping and great quality.

Date of experience: July 21, 2024
Alabama
1 review
0 helpful votes
Follow Justin O.
Unfollow Justin O.
Share Review
Report Review

Awesome Product
July 31, 2024

10-15 minutes installation time is nice. Drill 1 hole the rest is a joke. Thanks

Date of experience: July 21, 2024
Pennsylvania
1 review
0 helpful votes
Follow Chris T.
Unfollow Chris T.
Share Review
Report Review

The rails did not align properly along the bed rails and could not use the weather seal in the front. The alignment also makes the front bolts seem at a slight angle upward. But overall it is better then a soft top tonneau.

Date of experience: July 21, 2024
New York
2 reviews
0 helpful votes
Follow Eric E.
Unfollow Eric E.
Share Review
Report Review

Pleased
July 31, 2024

Installing the grill was easy and looks great. I'm having someone else attach the wires for the led lights. Excited to get that done.

Date of experience: July 21, 2024
Tennessee
1 review
0 helpful votes
Follow Kim F.
Unfollow Kim F.
Share Review
Report Review

Running boards
July 31, 2024

Very nice replacing running boards! Easy install
And great looking!

Date of experience: July 21, 2024
Virginia
1 review
0 helpful votes
Follow Robert O.
Unfollow Robert O.
Share Review
Report Review

Shopping from you web site was easy. The dashboard cover for my F250 was of poor quality. It partly covers my defrost vents, even when tucked in tightly. It could have been molded truer to the actual dashboard of the 2024 than what was delivered. I will NOT be using this product in my vehicle.

Date of experience: July 21, 2024
Michigan
1 review
0 helpful votes
Follow Michael V.
Unfollow Michael V.
Share Review
Report Review

Sweet headlights
July 31, 2024

Easy to order for my truck, lot's of options to pick from. Great headlights for the price. Item arrived four days ahead of estimated delivery date.

Date of experience: July 21, 2024
Alabama
1 review
0 helpful votes
Follow Steven Y.
Unfollow Steven Y.
Share Review
Report Review

Handheld tuner
July 31, 2024

Received the tuner in a couple of days, appreciate of the fast shipping

Date of experience: July 21, 2024
California
1 review
0 helpful votes
Follow Jennifer D.
Unfollow Jennifer D.
Share Review
Report Review

Didn't work as expected
July 31, 2024

My truck bed light had 3 bulbs and when I plugged in the wires provided only the brake lights worked not the bar of lights like described.

Date of experience: July 20, 2024
Texas
1 review
0 helpful votes
Follow jose C.
Unfollow jose C.
Share Review
Report Review

Terrible
July 31, 2024

Terrible lugs nuts came in a bag no packaging to help from damage!

Date of experience: July 20, 2024
Indiana
1 review
0 helpful votes
Follow Jason P.
Unfollow Jason P.
Share Review
Report Review

Did alot of research and kept coming back and realized this had the best pricing.

Date of experience: July 20, 2024
Connecticut
1 review
0 helpful votes
Follow Mark E.
Unfollow Mark E.
Share Review
Report Review

Disappointed
July 31, 2024

Pipes poking out of the box.
Had to buy a pipe expander to fix the ends.
Missing the 2,*******m tail pipe elbows.

Date of experience: July 20, 2024
Texas
1 review
0 helpful votes
Follow Mike I.
Unfollow Mike I.
Share Review
Report Review

Item was delivered as scheduled
July 30, 2024

Easy ordering process and finding what I was looking for. The video for installation was very helpful.

Date of experience: July 20, 2024
Mexico
1 review
0 helpful votes
Follow Clifford I.
Unfollow Clifford I.
Share Review
Report Review

Exhaust tips
July 30, 2024

Black tips fit perfectly, and was packaged great. Fast delivery, good price, good communication but way too many emails each day.

Date of experience: July 20, 2024
Rhode Island
1 review
0 helpful votes
Follow Snoopy R.
Unfollow Snoopy R.
Share Review
Report Review

Satisfied
July 30, 2024

Satisfied with product.
Relatively quick delivery
Usually carry products of quality

Date of experience: July 20, 2024
New York
1 review
0 helpful votes
Follow Richard Z.
Unfollow Richard Z.
Share Review
Report Review

I ordered a bed mat for my 2010 gmc sierra. The price was great and I can't wait to install it.

Date of experience: July 20, 2024
Kenya
2 reviews
0 helpful votes
Follow Ricky R.
Unfollow Ricky R.
Share Review
Report Review

I need to know if I ordered the right one.2008 Ford f150 lariat drivers side door. *******773

Date of experience: July 20, 2024