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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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You mailed me a magazine! I'm 65 years old. I shop on line. I've looked at your company, Odero, and others, even Mopar for running boards for my 2019 Ram Tradesman. Never hit the buy button until…. You mailed me a magazine! Took me back to when my dad tore through a JC Whitney catalog regularly! Thanks!
Looking forward to my running boards arriving!
Just another Old Guy named Gene!
This is a great experience for me. It was so easy from the tips in my fingers and paying and receiving outstanding product. Excellent service.
Everything went as expected except I did not receive an email confirmation and when I log back in it is very confusing where to find and then open your order(s) history.
Your customer service rep, was extremely helpful and his name was Alex
Product has not arrived at this time, I will let you know how that goes.
The customer service is excellent and it's easy to make a return when needed. I'm very happy with all the parts purchased and installed on my truck from American Trucks online. I work a lot of hours per week so I don't have much time to go out looking for parts. They are very convenient and easy to use as a parts supplier.
I have a2019 ram classic. When I ordered my CAI system for my truck I picked the Cords closed box w/oiled filter. I got the package got it all ready to install the air box was too small it was made for Gen 5. So I called the techs at american.com and they said yep you're the 19 classic so you need to Gen 4 box and they through the return process. I got my return label shipped it back just waiting for them to get it so I can get my credit back to my account to get the right one coming. Easy process
I had ordered a Corsa cold air intake for my truck when I received it it had the wrong size air box called the tax service and they figured out that I had a classic so I needed the older one and they helped me through the whole process returns and everything came through perfect. Always a pleasure working with you people
For the most part, A+ Did have a problem with a winch. They didn't handle it well. I had to buy a replacement. Well, that's only working in one direction. I'll buy a good one eventually. For now. I pull it out manually and the reel it in.
American Trucks Always has what I need for my 2 Trucks. I've made several purchases in the past. From shocks and repair parts to cold air intakes and exhausts.
Great buying experience. Fast and easy to navigate site.
So far I usve ordered several items from americantrucks.com my trans oil pan came in flawless and timely, just ordered my intercooler. I believe ill continue to order from these guys. Awesome customer service!
I looked at options. I spoke with Gerry to confirm the details. He was Great! A painless experience! I'm a return customer so I will continue with doing business with you….
Thank you!
I am not really much of a "car guy", but wanted to make some upgrades to a recent truck purchase. Shopping online requires some healthy skepticism. Your site suggested I call you guys in several places, so I did; late on a Saturday. To my astonishment I connected with real live person (Sam C.) who was knowledgeable and gave me confidence. He led me to find the right parts to fit my truck. Sam even recommended some better options. I have not yet received the parts, but my shopping experience on your site perfectly blended a sales representative and an online experience.
They have what I need good descriptions and is a relief they tell you if it fit's you're vehicle or not.
I will say I love the shop, I love most everything i have ordered. My lastest order on the other hand i order a tune up kit for 2018 gmc 1500 sierra and I recieved all my products and do the tune up and find out that I jave 3 out of 8 spark plugs that were cracked and cause my truck to misfire, I had to then order all new plugs. I must say not very happy over all.
Call up and talked with a representative from AT concerning placing a safe in the Console of my truck. Joe discussed my options for my vehicle, and i chose a safe that I believe will benefit both myself and my spouse, as drivers in North Texas. We can discretely place items into the safe, and feel good about what we did and for what opinions we choose!
But, back to my story... the entire experience was awesome! Just waiting for our safe to arrive and to have it professionally installed!
Mike Lyons was fantastic! He was Very helpful, and answered all of my questions, and was Very pleasant to talk to!
It was easy to find what I was looking for. I'm a member now, I'll see how it works out. I do most of my own work on my vehicles.
Time consuming for what Little of a question I was asking all I want to do is use my store credit it's unclear on where it even comes out on the goddamn invoice until you pay you don't even see it all I wanted to do was ask that stupid thing how I was supposed to use it and it took it too much of my time
Hello William,
Thank you for taking a moment to share your feedback with us. I do apologize for the issues you experienced while you reached out to us regarding your account.
Unfortunately, we were unable to locate an account with the information shared in your review. If you would like additional assistance, please contact our Customer Service and they will be happy to assist you.
Thank you,
Amy
Order placed by phone, customer service rep knew I made a service appointment to install them on a certain day. He assured me I would have them in time along with the spline lug nuts. Wheels arrived one day late with one scratched. And I had to purchase another set of lug nuts from the service shop because the ones I ordered arrived three days late. I was also unaware the Carroll Shelby wheels were made in China and stamped so right on the wheel. I would have never ordered them!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shawn,
Thank you for sharing your feedback with AmericanTrucks. We are sorry to hear about the issue with the spark plugs.
We tried to locate an order with the information shared in your review. If you could please email your order information to [email protected], and we will be happy to review the order and assist in a resolution for you. In the email if you could kindly include a copy of your review, for context, I would greatly appreciate it.
We are happy to hear that you do like shopping at AmericanTrucks, and we do appreciate your business.
Thank you,
Amy