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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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The site was easy to navigate through. Had plenty of product details as well as videos showing the product itself. I like to see what the product is capable of besides just reading a list of what it could do. Order came in and was able to turn off the DOD as well as change tire size on my 2012 Sierra. Would definitely order again. Thank you.
Was looking to purchase a new set of heavy duty coil springs for the rear of my ram 1500 to prevent squat when hauling a trailer and load. Wasn't exactly sure which set I needed so contacted a sales tech and told them the issue I was having. They were very helpful in finding what I was needing and even went a step further and sent me a direct link to what I was needing. They were very helpful and I will definitely be a future customer and highly recommend American Trucks.
Was looking to purchase som heavy duty springs for my ram 1500 to prevent squat in rear when towing trailer and load. Wasn't sure exactly what I needed so connected with a sales tech to ensure what I needed. They were very helpful in finding what I needed and sending me the direct link to ensure I got the right product. Will definitely be a customer in the future when parts are needed. Highly recommend American Trucks.
I am very satisfied with the cover that I received. It is an extremely nice cover for the money. And it arrived at my house very quickly after purchase.
Wish there was a disclaimer about the updating software being discontinued and having to search the web to find a workaround
Have ordered a few things now and so far been happy with them. Yet to receive floor liners and seal protectors.
William Sims
I have bought several add on pieces for a couple trucks and i have always had a good experience
Got fender flares, mud flaps, and wheel well liners. Shipping was good and, except for the mud flaps, installing was easy. Because of the flares, I had to alter mud flaps a little bit but I knew what I was doing and everything looks good.
I'm having to do a little modification for it to fit my 2020 F-150 but I believe it will work.
New truck required a few new accessories, incurring the bed cover. I live in the middle of nowhere and still got here with amazing timing and all the correct items! I'm impressed. Such a simple task isn't so simple anymore. Great job!
Made order. Spent thousands. No tires so had to reorder different tires. Tires came. There they sit in my garage waiting for the rims I ordered. Last checked I was told they were in and shipping. Now they say mid November for them. Going to call once again. May cancel order. It's ridiculous unfortunately.
Perfect fit, received in three days fast delivery. Well maid. Thank you
Got my order a lot earlier than expected. The lights are beautiful and well constructed.
Your running boards had dents on both sides. Luckily I turned them to the inside… not pleased … this makes me weary about ordering anything else…
Ordering was easy, shipping was fast and mirror fits and works as it should. Will definitely be ordering other things
Fast shipping. Awesome product - all parts arrived well packaged, were clearly labeled, and the video instructions were easy to follow. Easy project for my teen son to manage and fun to learn.
I would love to give a rating but haven't yet received my order. Can you supply the tracking number?
Hello Shawn,
I tried using your email to locate an account for you but I was unsuccessful if you still haven't received your order yet please feel free to reach out to me directly and I would be happy to look into it further for you.
Thank you,
Allison EXT 1896
Very helpful to be able to call and speak to a real person with any questions.
I have never had any issues from ordering products from here except for now. I placed an order 10-10-24 and even paid for 9.99 for 1 day shipping which meant the product would arrive Saturday afternoon. Saturday and also Sunday went by. It is now Monday morning 3:45am and my item has still not arrived. What seems to be the problem. I understand the information was handed over to FedEx but that shouldn't make the delivery date any different.
Hello Michael,
Sorry I missed you I just left you a voicemail regarding this review and your recent order with us. We apologize it did not arrive in a timely manner or next day like you paid for. I went ahead and issued the $9.99 back to you in store credit along with an additional $10.00 plus tax so you now have a total of $20.69 to spend on your next purchase. The store credit does not have an experation and can be used online or over the phone with our sales techs. If you require further assistance please do not hesitate to reach out to us!
Thank you,
Allison EXT 1896.
Not to sound rude but I cannot give a review for a product I have not received even after paying extra for "1day shipping".
It was the wrong I needed to exchange it, I was told to keep or donate the item sent,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello George,
Sorry I missed you, I just left you voicemail regarding your review and your recent order for the rims. I do see they were finally delivered on 10/18 and again I apologize for all of the inconvenience this order has caused you and any delay with your installation. If you need any additional assistance please do not hesitate to reach out to us!
Thank you,
Allison EXT 1896