On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The paint is coming off and rusty and it has been only 1 month of installation and damage my sway bar link becouse truck has 6 inch lift wis need to remplace the sway barr wi the same inch lift…..
Ordered 2 front shocks and they came scuffed up with some dents and dings. Contacted support and was told that I'd get an email regarding reimbursement, and have not received anything. Disappointed that I received damaged items that were supposed to be new and was unable to get genuine help.
These are junk, only good for checking the rear tires on the truck and nothing else as they won't adjust and hold at all
Hello Josh,
I am sorry to hear that the item you received was defective, I was able to locate your purchase with us and I see that you already spoke to customer service they setup the return and you have received your refund. I went ahead and refunded you the shipping as well since that is not included in refunds normally. You will receive a email confirmation verifying this as well. If you require further assistance please do not hesitate to reach out to us.
Thank you,
Allison
The exhaust that I bought was a perfect match for my truck and the buying and delivery process was fast and easy.
I received truck tie downs but do not believe that were the one I ordered and returned them today
Your costumer service person today was helpful and professional
Hello Steve,
Thank you for your review I apologize you did not receive what you ordered but glad you were able to get the return processed and had a good expierence with customer service. If you need any additional assistance please do not hesitate to reach out to us.
Thank you,
Allison
My experience with Tyrin C. Was great got my parts ordered and added my store credit now just waiting on it to arrive. Thanks.
Direct fit into my 2001 gmc sierra. I like how it came with u joints installed.
I ordered it Tuesday... Was told it would be here Friday now.Is not it's coming tomorrow?That's the only thing bad to say... And then JBa Shorty headers. No, good, don't sell them.
Ordered a part and it was easy to do online and the shipping was very quick.
Gregory C help me find what I wanted. Excellent communication skills. Attentive and helpful!
Outside that it was delivered to the wrong address he was very pleased with the purchase
Sales person was helpful and i received my item as promised and quality was very good.
Easy website to use,customer service always very helpful
Promised 2 day shipment did'nt pan out but was still able to keep my install appointment...barely.
My order arrived promptly in two days as was indicated. The packaging was very good and the installation went smoothly. My only suggestion would be to label the bar steps driver/passenger side instead of me having to hold them up to the brackets and see which mounting holes align properly. Just a suggestion.
Missed package parts paid for 2 day shipping hopping to get the part in time
Hey Randy,
Sorry I missed you, I just left you a voicemail regarding your above review, I am sorry to hear that the original shipment arrived incorrect and you paid for 2 day shipping. As stated in my voicemail I have refunded you your original shipping please allow 7-10 business days for that to process. I also put a voucher on your account to go towards your next purchase with us and it is good for 6 months online or over the phone with our sales techs. If you require additional assistance please do not hesitate to reach out to me.
Thank you,
Allison Ext 1896
I was looking for a iron cross front bumper for my raptor. Those bumpers were out of stock. Dante did a great job steering me to the Alumilite bumper that you had in stock.
Thanks so much!
Had high expectations because I was advised by friends to purchase from this website, however they sent me the wrong item I purchased an open box exhaust for a gmc sierra but got sent brackets for a ram 2500. They won't even give me a refund they want to give me store credit when they don't even have the item I originally ordered.
Hello Moses,
I am sorry to hear that you received the wrong item. I tried to locate an order using your email provided but was unsuccessful. If you would like to give me a call I would be happy to look into this further with you and see if there is anything that we can do to rectify this situation.
I look forward to hearing from you soon!
Allison EXT 1896
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Javier,
I am sorry that the quality of the Suspension Lift Kit that you purchased was not what you were expecting, I see that you already spoke to customer service and they submitted a hardware request for you and you have submitted photos. Please allow up to 10 days for the hardware request to be fulfilled as we may need to get the supplier involved. I have also issued you a voucher to use on a future purchase online or over the phone with our sales techs. You will receive an email confirming this with the expiration date as well. Again we apologize for any inconvenience this has caused you and if there is anything else we can assist you with please do not hesitate to reach out!
Thank you,
Allison