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American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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47,032 reviews

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California
1 review
0 helpful votes
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Running boards
October 24, 2024

Your running boards had dents on both sides. Luckily I turned them to the inside… not pleased … this makes me weary about ordering anything else…

Date of experience: October 14, 2024
Texas
1 review
0 helpful votes
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Passenger mirror
October 24, 2024

Ordering was easy, shipping was fast and mirror fits and works as it should. Will definitely be ordering other things

Date of experience: October 14, 2024
California
1 review
0 helpful votes
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Full brake replacement
October 24, 2024

Fast shipping. Awesome product - all parts arrived well packaged, were clearly labeled, and the video instructions were easy to follow. Easy project for my teen son to manage and fun to learn.

Date of experience: October 14, 2024
Texas
1 review
0 helpful votes
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Where is my order?
October 24, 2024

I would love to give a rating but haven't yet received my order. Can you supply the tracking number?

Date of experience: October 14, 2024
Support R. American Trucks Rep
over a year old

Hello Shawn,

I tried using your email to locate an account for you but I was unsuccessful if you still haven't received your order yet please feel free to reach out to me directly and I would be happy to look into it further for you.

Thank you,
Allison EXT 1896

Michigan
1 review
0 helpful votes
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Look sweet work sweet
October 24, 2024

Very helpful to be able to call and speak to a real person with any questions.

Date of experience: October 14, 2024
Illinois
1 review
0 helpful votes
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Disappointed
October 24, 2024
Updated review

I have never had any issues from ordering products from here except for now. I placed an order 10-10-24 and even paid for 9.99 for 1 day shipping which meant the product would arrive Saturday afternoon. Saturday and also Sunday went by. It is now Monday morning 3:45am and my item has still not arrived. What seems to be the problem. I understand the information was handed over to FedEx but that shouldn't make the delivery date any different.

Date of experience: October 14, 2024
Support R. American Trucks Rep
over a year old

Hello Michael,

Sorry I missed you I just left you a voicemail regarding this review and your recent order with us. We apologize it did not arrive in a timely manner or next day like you paid for. I went ahead and issued the $9.99 back to you in store credit along with an additional $10.00 plus tax so you now have a total of $20.69 to spend on your next purchase. The store credit does not have an experation and can be used online or over the phone with our sales techs. If you require further assistance please do not hesitate to reach out to us!

Thank you,
Allison EXT 1896.


None
December 7, 2023
Previous review

Not to sound rude but I cannot give a review for a product I have not received even after paying extra for "1day shipping".

Date of experience: December 7, 2023
Maryland
2 reviews
0 helpful votes
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Wrong item
October 24, 2024

It was the wrong I needed to exchange it, I was told to keep or donate the item sent,

Date of experience: October 13, 2024
Canada
1 review
0 helpful votes
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Good parts...fast delivery
October 24, 2024

,,...,...

Date of experience: October 13, 2024
Florida
2 reviews
2 helpful votes
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Got what I paid for
October 24, 2024

The shopping experience was good and the cold air intake arrived quickly. I followed the instructions and even watched their video before installing it. Even though it was the correct part, the box did not fit well and required me to bend the box to fit. Additionally, the throttle body intake adapter was almost too tight to attach. I should have paid more for a different model intake.

Date of experience: October 13, 2024
North Carolina
1 review
0 helpful votes
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RC Catback Duel Exhaust
October 24, 2024

I have a 2012 GMC Sierra that the tail pipes and flowmaster muffler rusted out on. I was looking for a cheap replacement bolt on catback system. The flowmaster was too expensive for the miles on the truck. Ordered the Rough Country catback system which was half the price of the flowmaster. Shipped quickly, and was easy to install using ramps, and no power tools. Just a little quieter than the Flowmaster, but still has an aggressive sound. Great deal for the price!

Date of experience: October 13, 2024
Louisiana
1 review
0 helpful votes
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Excellence
October 23, 2024

I'm not a mechanic by any means. I asked my mechanic friend what I needed to fix my truck. Just a few key words and I found everything I needed easily! We installed everything, wheel bearing rotor and brakes, in less that 3 hours. Pretty much replaced my front end. Prices were excellent and parts fit perfectly.

Date of experience: October 13, 2024
Washington
1 review
0 helpful votes
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Great and easy
October 23, 2024

If you got 200 bucks and wanna get rid of the AFM in your truck, this is the way to go. Can't be easier.

Date of experience: October 13, 2024
Ohio
1 review
0 helpful votes
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Quality!
October 23, 2024

Prompt delivery...parts are quality! I look forward to doing business with American Trucks in the future!

Date of experience: October 13, 2024
Virginia
1 review
0 helpful votes
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I opened it up and put front seat covers on and perfect went to do the back and they are fit split back bench not mine I have a solid bench no arm rest cup holder

Date of experience: October 13, 2024
Texas
1 review
0 helpful votes
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Was not able to use $5 credit while processing order. Would get error message.

Date of experience: October 13, 2024
Texas
1 review
0 helpful votes
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Good
October 23, 2024

Very trust worthy products and of course love the stickers y'all send with everything very appreciated that's what makes it all worth it

Date of experience: October 13, 2024
California
1 review
0 helpful votes
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Easy
October 23, 2024

Easy shopping experience and feast shipping! Loads of products to choose from.

Date of experience: October 13, 2024
New Hampshire
1 review
0 helpful votes
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BLUF: would recommend to a friend.
I was pleasantly surprised to find a full set of rotors and pads for my truck at such a low price for brands that I have used before and liked. The shipping took 3 days and it was free! I was concerned about possible damage during the shipping but they arrived in one piece. The rotors were packaged in durable boxes with padding inside. Great care from American trucks to ensure they made it to me without damage.

Date of experience: October 13, 2024
California
1 review
0 helpful votes
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Awesome Tail lights
October 23, 2024

I ordered these tail lights on October 1st for my 2006 Silverado and received them next day, which was cool, I replaced the old factory tail lights with these new ones, I'm impressed by how bright they were, I had to run down to my local auto parts store to get brighter bulbs for my reverse lights as there were no reverse lights in these ones when I unboxed them. You can either get a brighter bulb that looks factory or get an LED bulb for your reverse lights, me personally I like to have all my lights on my truck bright. The wiring in these new tail lights were nicely done, these tail lights look wayy better than the old factory ones in my opinion, installation was easy and I'm overall satisfied with my experience here. I will be buying from here again if something ever happens to my tail lights.

Date of experience: October 13, 2024
Maine
1 review
0 helpful votes
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Fast
October 23, 2024

Fast delivery, great packing, good price very happy with my purchase

Date of experience: October 13, 2024